Kings Hotel  

Very welcoming and comfortable.

Room a little bit tired, no desk.

Excellent location walking distance to town centre that has lots of good old pubs with good value food

The hotel was freakishly warm even with the window open, but on the other hand some people like that

Very local for town centre

Bar not open until 6pm

Staff attention, quality of food. Piano player in lounge was brill.

No control over heating in room, poor quality loo paper.

Relaxed friendly staff, good full English breakfast. Very good

Nothing

Friendly welcome from staff and information about local attractions.

Absence of lift, would ask for a ground floor room next time.

The staff were very friendly and welcoming. Downstairs the hotel was very nicely decorated.

The bedrooms were very much stuck in a time warp and it felt like being back in the 80's. The outside is also in need of some TLC

cheap

No towells. No pillow cases. Low water pressure. Reception was not manned on one occasion I got fed up of waiting and went round the other side of the counter and got my key myself. Worrying from a security point of view. No bath (only a shower) this was not made clear when booking.

Location, staff and facilities

The hotel looks a little jaded from the outside and on the inside.

Friendly helpful staff. Spacious room, good bed, bath in en suite. Comfortable bar and coffee lounge. Convenient location. Good parking area.

Service in restaurant could be slow (30mins+ to deliver coffee). Not a very enticing menu. No wifi in rooms. Décor looked tired.

We arrived at the kings hotel to a very nice welcome, the lady that served us when we arrived was extremely helpful as we were early and she was kind enough to allow us to check in earlier than initially arranged due to the wedding we were attending. The hotel was very welcoming and so were the staff and also there was a taxi avaialble to take us to the wedding arranged by the hotel and this was very useful for us and helpful for the staff to help arrange for us.

nothing

Instead of a poky closet, my single room (# 8) was very spacious and the bathroom ditto. Having the option of an available bath and separate shower ought to have been nice if they had both worked.

This hotel is in a 1970s time warp and badly needs an update. The light above the mirror did not work and the shower only provided cold water. The window could only be kept open by jamming a teacup underneath. The decor was shabby and the steps down into the bathroom are a potential health hazard. The food at dinner was served within five minutes but there was a long wait for coffee afterwards and it was lukewarm when it finally arrived.

Friendly staff good location value for money

Tv didnt work. Bathroom window wouldnt open (very unhealthy). No room temerature control. Reception wont answer the phone when trying to report these faults. Very low water pressure and what did come out was tepid.

Location ease of booking in and friendliness of staff

Bed uncomfortable

The only thing I can actually recommend were the excellent sausages at breakfast.

The room had no heating on (although a convector heater was supplied on request). essentially the room was extemely dated and with the exception of the bedding not particularly clean.

Price

Needs updating.

The food was excellent, very friendly staff, roaring open fire in the bar

The first room we stayed in was a bit drafty

Staff...........locality..........meet & Greet with Jane on Reception when we informed her of problems she was most apologetic & did not charge us for breakfast..we would stay again

Room too hot could not turn radiator down or off Health & Safety issue with rug I tripped and if it hadnt been for the secondary glazing would of fell through window!! Cobwebs!! Dust on teabags as not in packet Yoghurt at breakfast frozen Shower head needed descaling as water only dribbled out!!

All the staff I met were probably some of the best I have ever met in a UK hotel

Loved how close it was to everything we wanted to do in town.

Our bedroom looked really nice. However as soon as I sat on the bed I realized quickly it was a fold out bed with that uncomfortable metal bar in the center. Our bathroom shower wall thing was broken and we had a hard time to get it over the tub.

Staff were absolutely fantastic, nothing was too hard for them. I couldn't applaud them enough

Shower head had been replaced and wouldn't fit into the holder so you couldn't shower properly ( room 22)

The staff was nice the hotel quite and clean

The room was very cold when it was out side 6•c we freazing over night, not lot of instructiur in the room, there is no anymore bellow or blanket or I can't find them away from that was nice

We travelled to Grantham from Manchester to visit two family members who were seriously ill in hospital. The staff were helpful and courteous and the accommodation suited our needs, which was simply a place to stay.

The first night we slept on a bed which had a broken mattress. The following morning when we complained to the Manager, he appeared very defensive, saying how the mattress was new! He did not immediately check the mattress. After realising it was broken he agreed to move us to another room. We believe the matter could have been handled better. The lighting in the restaurant is very poor which we pointed out to staff. The hotel requires certain modernisation in bedrooms I.e showers over bath are not elderly helpful. The ambience requires uplifting eg: the large printed Hotel sign and branding in the function room/ residents restaurant is totally out of place. Bar staff require training as on the first night we requested an Irish coffee and no one was able to make it.

Your very firendly service and reception staff who bent over backwards to facilitate 'cheese and biscuite' course with two double whiskies in our room on return from our night out. Brilliant.

It didn't dawn on me until I was recollecting my enjoyable evening meal the following day that there was no bacon with my liver and bacon main course. Had a nice resher of bacon for breakfast though!!!

Tea and coffee making facilities in the room

The poor quality of the room, the bathroom was very dirty hair all around the floor the toilet had been used and not cleaned the bath had a dirty footprint in it, and the room offered was not the one offered on the website. All in all very disappointing went home after one night having booked for three.