Best Western Reigate Manor Hotel  

Location

Noise, despite very few guests staying there.

Warm welcome. Room comfortable and shower really good

Breakfast was boring. Not offered choice of cooked egg.

We like this hotel because it is only 5minutes walk from where our family lives.

Quiet and pleasant location with easy access to Motorways& Airport. Excellent parking facility.Nice Decor and pleasing reception.Good facilities in the room,

Room too cold for comfort. Central heating radiator made encouraging noise, but never worked. Felt Too late in the night to ask for change of room.Spent a sleepless night and used the time to plan for the event in the morning.

The majority of our stay was good. The receptionis Debbie was extremely helpful when certain things hadn't been made clear to us - please see 'What didn't you like about Best Western Reigate Manor Hotel'. We have stayed at BW Reigate Manor on several occasions and would definitely like to return. The bar, even though there were two function being held, was efficient and a good variety of drinks. The furnishings are comfortable and light. The restaurant was effeciently run and food was extremely good.

When we arrived we wanted to book in for dinner and were told that there was no catering for non-residents. We explained that we were residents and was there any possibility of getting a meal. Debbie, another receptionist, was dealing with someone else at the time, but when she was free came to us and said that she would do what she could to get us sorted for an evening meal directly the Manager arrived. She actually came to us around 1 hour later saying that a table would be available at the time we had requested (7.30 P.M.) and she gave us a menu. At all times she was polite and very efficient and whatever she had said she would do for us, she did. Thank you, Debbie for all your help. When we went to dinner, we ordered our starters and mains and were told that desserts were 'self service'. When it came to dessert time, there was no cheese and biscuits. We asked if we could have cheese for two and was told 'No'. We asked to see the Manager, who said that the others had ordered their cheese and biscuits and there was none available and it would cost extra. We said that we did not mind paying extra, but as we would prefer cheese and biscuits could he please see what he could do. After about 10 minutes he did arrive with cheese and biscuits for us, but why did he stand for at least 5 minutes arguing the toss. Roland we are not impressed with your attitude, but do also thank you for carrying out our request.

Like steping back in time, bulding and menu's need bringing into the 20th century !

Quite comfortable. Nice breakfast.

Noise in our room (from heating?) kept us awake a lot.

I'm afraid upon arrival the room I was allocated had not been cleaned, staff on reception helpful & apologetic, given another room straight away. Room service food very poor! Quality and choice...Noisy in night...bed was poor...Disappointed as the previous two nights I had enjoyed a two-night stay in a Best Western Hotel in a different location which was different class to this one at Reigate..

The bed was really comfortable The shower was simple and effective The receptionist found a charger for my phone I will certainly return

The bed was very uncomfortable for me.

Incredibly helpful general manager pleasant staff peace and quiet

Big party on until 1am. Had a room really close to it and had to ask to move as the DJ and people outside were really loud (it was like being at the party!). Luckily we could change rooms. Anyone booking should check if there is a party on (ours was on a Friday but there are also dinner dances on a Saturday).