Best Western Reigate Manor Hotel  

Location near Brands Hatch still at an affordable price on race weekend

Lumpy mattress. Poor restaurant service.

Extremely helpful staff good value, great showers and wonderful beds, where do you get your mattresses. Always very friendly service, good breakfast and a lovely quiet room.

Well the only thing I could say is perhaps its a pity it doesnt have about 50 glorious acres surrounding it, or could you move it to the top of colley hill for a view?????LOL

The bed was old and very uncomfortable. The bar staff was rude and the irish coffee we ordered was the worst I have ever had.

Very friendly and helpfull staff , comfortable room and convenient to our wedding venue.

Breakfast should be included in the price and is far too expensive.

The majority of our stay was good. The receptionis Debbie was extremely helpful when certain things hadn't been made clear to us - please see 'What didn't you like about Best Western Reigate Manor Hotel'. We have stayed at BW Reigate Manor on several occasions and would definitely like to return. The bar, even though there were two function being held, was efficient and a good variety of drinks. The furnishings are comfortable and light. The restaurant was effeciently run and food was extremely good.

When we arrived we wanted to book in for dinner and were told that there was no catering for non-residents. We explained that we were residents and was there any possibility of getting a meal. Debbie, another receptionist, was dealing with someone else at the time, but when she was free came to us and said that she would do what she could to get us sorted for an evening meal directly the Manager arrived. She actually came to us around 1 hour later saying that a table would be available at the time we had requested (7.30 P.M.) and she gave us a menu. At all times she was polite and very efficient and whatever she had said she would do for us, she did. Thank you, Debbie for all your help. When we went to dinner, we ordered our starters and mains and were told that desserts were 'self service'. When it came to dessert time, there was no cheese and biscuits. We asked if we could have cheese for two and was told 'No'. We asked to see the Manager, who said that the others had ordered their cheese and biscuits and there was none available and it would cost extra. We said that we did not mind paying extra, but as we would prefer cheese and biscuits could he please see what he could do. After about 10 minutes he did arrive with cheese and biscuits for us, but why did he stand for at least 5 minutes arguing the toss. Roland we are not impressed with your attitude, but do also thank you for carrying out our request.

Comfort; Pleasant staff; Excellent breakfast; Ideally suited for several visits to friends.

Staff very friendly as our plane was late but did not effect our check in Staff very friendly and professional

The price and location

Bed was creeky,

The bed was very uncomfortable for me.

The room was spacious and comfortable and the en-suite was very good.

The fact that all the rooms without beakfast were already taken just does not make sense and we resented paying an extra £25 for a room with breakfast when all we wanted was tea toast!

Everyone who worked at the hotel who we had contact with was most helpful and very friendly.

We stayed here because it was a well-known and respected name in hotel/motel branding. The hotel was neat, clean and the staff were very pleasant.