Best Western The Cromwell  

Good location, clean

I had no idea when I booked that I would get a basement room with no natural light. The room was clean, warm and well equipped but I was disappointed that when I booked there was no indication that the room had no natural light. I was told I should have requested it as a preference but I stupidly thought a window, like a bed or toilet was a basic component of an en-suite room. You should make this crystal clear when people are booking that they need to request natural light as a 'preference'.

The location was great. The room was very comfortable.

The room was small, but not more than I expected for the location. Breakfast was not included.

It's very central.

I am afraid I was very disappointed. The location was central but for the price of the hotel there were a lot basic amenities missing. There is not tea and coffee making in the rooms and the breakfast is very basic and uninteresting for for £9.95. No mobile signal in my room. And unbelievably no remote control for the televison and when I asked I was told there were not enough in the hotel. I must say I am not sure that I would use best western again and I certainly wouldn't recommend them. It really was liittle more that an upmarket hostel and I would query the 3 stars

location,service and cleanliness

room too small for 2 people

Good location cheap price

Noise from near room . room are small

The location

We paid £358 to stay in a basement room that looked onto a set of step that led up to the pavement. The room was modern but so small. I chose this hotel because of the locality at the description on your website but was disappointed.

My room was completely refurbished and had brand new furniture. A bit small, that's common in London, but with all the necessary equipment, flat screen tv, electronic safe, and a sizeable bathroom. Very comfortable and clean. Excellent insulation from the noise of Cromwell Road, very quiet although being a front room. Wi-fi (free) working everywhere in hotel, including room. English breakfast ok, service good and fast. Courteous staff. Very convenient location, within walking distance from Kensigton museums, 100 m from Underground station and with a bus stop just in front. Shops and supermarkets are near the hotel and some nice restaurants also (btw try the Indian restaurant on Cromwell Road not far from the hotel, they have one of the best Tandoori around). Good value for money, will be my first choice when returning to London.

A possible improvement: offer international tv channels (E.G. the Sky international news ones) on the beautiful flat screens of the rooms, British tv is so boring... But that's not so important, you don't go to London to watch tv, and you can always look at home news on the Internet, as I did.

Good location

Wifi and cable Internet didnt work in my room

Location. Quality of room very high for London

Breakfast too dear at £9+ per person for "continental" £12+ per person, for "English". We ate just over the road at Garfunkels. Two decent breakfasts for £7.95. But then that's London! Central London hotels get away with it because they're pretty much all the same with regard to breakfasts. Excessively dear breakfasts. You don't have to move far out of the centre to get better deals, but then you have to travel in. Frankly its what spoils what would otherwise be a perfect stay.

The room was way too small, and somehow they managed to put all the pipings to the whole hotel through the walls of my hotel room. The noise kept me up all night.

Well situated, confortable and nice. Very bad point: The staff!!!

Welcoming, well presented hotel in heart of London. Very good, quick service

The location is good.

The room is small.