Best Western Mostyn Hotel

The room was tiny and expensive for its size. It consisted of a single bed and the entire room was no more than eight feet wide. In addition (despite a non smoking policy) the room smelt of stale smoke, was dated and somewhat neglected.

the aera and cliness

the air condition noise all night , been turn off but no difference, reception said will do something about it , but ignor it.

Cleanliness, proximity to Marble Arch tube station & Oxford St. Friendly & helpful concierge & bell hop staff. Comfortable rooms though a little small for 2 adults. However it was well priced for what we got.Though we had minor problems we would still use this hotel again as it was in an ideal location for sightseeing with 2 teenagers & nice ambience in bar if u fancy a drink at night.

Rooms too hot.Unable to open windows at night due to traffic noise.TV Didnt work properly & 2 calls to reception over 2 days to have it chkd/fixed unsuccessful.One of Front desk staff rude when explaining their error in my bill on checkout & not a bit apologetic.Fire & Spice restaurant open til 10pm tho chef not pleased when we ordered late dinner at 9.30pm.even tho I had chkd we didn't need to book.We just ordered 1 course & as we finished were asked if we wanted anything else as kitchen was closing.Food was lovely! Careful if ordering chicken salad sandwich from bar/mine was chicken only diced with peppers not salad. Allergic so had to wait for plain chicken sandwich.

The staff were excellent very professional, curteous and helpful. The location was ideal as we came to see a show in the palladium and of course to shop so we were right beside everything. A very enjoyable experience, we hope to be back at another time and would have no problem recommending this hotel to our family and friends.

a question below asks about reviews of the hotel I havnt actually read the reviews!

The location was perfect for sightseeing and shopping. The room was a good size and was very comfortable, clean and had the option of air conditioning. Most of the staff were very helpful and courteous.

The guest services book in the room said that a jug of water could be ordered for the room and the service was available 24 hours. On returning to our room at 11.00 p.m. we rang reception and asked if we could have a jug of water. We were told that there was nobody availble to bring it to us and that the water in the taps was alright to drink - not very satisfactory! The book also stated that Sky tv was availble but this was not the case.

It's convenience to my activities in London, cleanliness and price

Room was clean, spacious and comfortable, all hotel staff were friendly, nice food in the restaurant. Good price.

Cleaning staff started pretty early and were fairly noisy. Was a good place to stay nevertheless.

The location was good for me also the staff are very friendly

Staff were very friendly and accommodating.Fantastic location for Oxford Street, the Underground and very handy for Europcar Rental pick-up which is in the same street.

The air-conditioning was a bit difficult to control.

The hotel is a couple of blocks away from Oxford St, particularly Primark/Next & M&S.

Rooms are old and no wi-fi available. No minibar in the room as well! Internet cable was provided but it was out of order the whole time.

My only negative is that my daughter and i were put in the disabled executive twin room with only a disabled shower (no bath), a very small low sink and room is located almost in reception and can be a little disruptive with phones ringing and guests talking until late.

I had previously stayed at this hotel and was always very satisfied. However this time the hotel has undergone a major refurbishment which made it an even more pleasurable experience. It is so great to find the same familiar friendly porters still working there.

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