Best Western Premier Mostyn Hotel  

Mostyn Hotel is a gem. For the price, you get an amazing location just off the Central Line with plenty of access to shopping, pubs, Hyde Park, and via the Underground all of London. The staff truly go out of their way to accomodate, and the rooms are impressively modern & comfortable. I've stayed with them twice, and when I take my wife to visit London, I'll book the Mostyn without hesitation.

As a business traveller, their wifi is spotty. This seems typical of London hotels though. They will re-accomodate you if possible, but it is hard to even have an audio Skype session with a good connection. I've left my critique with them on this point and hope that they will improve.

Cleanliness was good, location was good

Poorly trained staff - they tried to tell me I had been upgraded free to a club room when I had already paid for this on booking. The upgraded room was smaller than a standard room I had stayed in previously.Free parking was included in this as well but the staff didn't know this until I produced the booking confirmation. A free beverage was presented to us at the reception, which meant that we had to juggle this with our cases up to the room - good idea, bad execution, very messy and the porter didn't even offer to help. All rooms keys were unavailable until 7:30pm due to a systems failure, so staff had to escort us in each time. A temporary key then failed the next morning.

Excellent location, very nice and helpful staff, clean and modern rooms

Pretty small room, even for excutive rooms, room to street a bit noise as bus stop was right there

Pure plushness, felt like I was right in the middle of oxford street but could never have known this by noise levels, so quiet, wifi was excellent, choice of tv channels excellent, bed so comfy and nice big room(club twin)loved it!!!

Staff didnt know much about our booking through booking.com so had to ask for everything that we were entitled to through the club deal, breakfast was a bit manic on the last day, not enough staff on

The only thing I could fault it for was it was very noisy early in the mornings and I was woken every morning by the cleaning ladies talking very loudly and doors banging. I think we were unlucky with where our room was situated but I must say it was fabulous.

The location is great. The rooms were spacious (Executive), clean and in perfect shape.Will stay here again.Did not go for the breakfast which we found too expensive. Plenty of good places in the neighbourhood.

The bed and pillows are comfortable. The hotel staffs are helpful and friendly and the room is spacious.

The lift is small and the concerige charges 5 pounds for storing luggage overnight.

Location andcatmosphere

The location is just super yet it was not too noisy although the hotel is a minute away from Oxford circus, a shopping street. All staffs are very kind and friendly and they handle things promptly if I asked something.

I could hear some TV noise or so from next room sometimes.

Location was great, close to metro stations and oxford street.

Value for money isnt great. Besides the great location, there's nothing special about the hotel, rooms are small, staff isnt that nice, nothing that justifies the price.

The customer service was nice, the room was not so small i expected from london hotels, i liked free LAN-internet in the room

breakfast really expensive - 19 pounds, no fridge in the room

All the staff without exception were welcoming, friendly and very helpful. Our bedroom was spotlessly clean and extremely comfortable, with a King size double bed, nice bathroom, and everything you could possibly need for your stay. The location is perfect, right behing Marble Arch with all the shops, also near Hyde Park, and Edgware Road with all it's wonderful restaurants. Exceptional value.

We couldn't find fault with anything.