Brook Beverley Arms Hotel  

Room 120 we stayed in was absolutely disgustingly filthy, behind the bathroom door was a pile of hair fluff and grime, the bath was disgusting and the shower door and surround was appauling. The window in the room had thick black mould and filth around it. The carpet was not hoovered properly there were hairs visible. I actually felt like asking for my money back but my partner was embarrassed about the whole thing and just wanted to get out. It really was appauling that room and I would like some feedback as to a credit for another night free in a clean room just to prove that this was a one off, although the filth in the room had obviously been around for a long time..

The hotel always makes me feel welcome It looks after me I feel pampered when I stay there.

There was not anything I could really criticise about the hotel

The location was ideal for us and near the town centre with adequate car parking

We had to reject the first room we were given as the bed base was heavily water soiled and the chairs were all full of holes.When we complained were were offered and alternative room which was adequate but could have been better. Having said that it is a very old building and must be difficult to keep up to. Breakfast was very good indeed.

Location excellent, private car park a boon in restricted parking area, friendly helpful staff, quiet room, good breakfast.

Room in need of decorative refurbishment. Unwelcome canned music in reception, bar and lounge.

very poor standards of cleanliness, had to move rooms, torn net curtains, toilet very unclean, palstic in scarmbled egg, terrible stad of decor, cleanliness, very dissappointed. We have sent a formal complaint Richard & Lisa

Clean,quiet with friendly staff.

Drab bathroom in desperate need of updating

Position. Nice building

Cold bedrooms, not enough staff, basic furniture. A very tired hote.

We have stayed at this hotel many times. It is in the right location. We feel it has improved since we last stayed.

Bathroom needs updating.

From checkin to departure was a poor experience. The staff were NOT professional. The room was dirty with hairs in the sink, dirt around the toilet and the carpet not vacuumed. Breakfast service was really poor and staff were not interested. Overall, a really poor hotel experience. I raised these point plus others with the General Manager, but was not that interested - may explain why the overall standard is poor. Thanks

Overall poor quality and service

Good location

Slow service Out of date room Poor cleaniness in bathroom

We feel the public rooms have a nice ambiance, it is easy to get to by car, and it has car parking. It is good to offer omelette at breakfast, and it was very good.

We wish there had been two comfortable chairs (lounging chairs) in our room instead of only one. We do not count the chair in front of the desk/dressing table as a lounging chair. The lack of lift to certain rooms, although we were offered help with our luggage.

Front door opens into Beverley town centre. Staff V. friendly & helpful

Becoming V. tired - have been coming here since 2000'ish - particularly bathrooms. Wants some (not vast amounts!) money spent.

Wayne on reception who dealt with our concerns in a pleasant and professional manner. You must have a tricky job Wayne as the product you are representing is not great and you have to smile and take the flack!

Clearly you pay for the location of the Beverley Arms Hotel which is in the centre of Beverley. The small shabby room (216) we were put in was in the old listed part of the building and is in great need of a face- lift to say the least. The shower was painfully slow and produced only produced warm water, which is a real bug bear of mine, I can put up with most things but I do feel a hot shower is a basic requirement. I would also have liked the free wifi, in the room, not just in the public area. When our cooked breakfast eventually arrived it was good. My wife and I had our wedding reception here over 20 years ago and unfortunately the hotel has just gone downhill since then, with little or no change to the rooms and standards.