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Show map The Big Sleep Hotel

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Score from 1148 reviews Very good 8/10

Newest reviews for The Big Sleep Hotel

  • Anonymous
      United Kingdom
    30 August 2014

    The breakfast was decent. The room was a good size.

    We stayed first in this hotel in January 2009 and we enjoyed our stay but 5 1/2 years on it appears that nothing has been updated or replaced. The walls were thin and sound also travelled via the windows as the hotel seems to have been an office block in it's past life so we could hear people above and below us as well as to the sides. The bathroom plumbing was extremely noisy. We were woken up by our neighbours using the bathrooms regularly. The room smelled bad. The hotel smelled bad. As soon as you enter the hotel , you are engulfed by an unique and thoroughly unpleasant odour. The floor we stayed on smelled like vomit. There was a toenail (that didn't belong to us) outside our door for the entire duration of our visit. Our bin was only changed once (we happened to be in our room when room service attended). There were no mattress protectors and our son spilled some water on the bed and the white linen quickly turned into a suspect yellow colour. The reception area was a mess. The staff were fine, but to the side of them were unconcealed piles of paper work which didn't encourage us to feel that would be staying in organised accommodation. There were water machines on the 1st floor and the floor below us which were there when we visited 5 years ago, unfortunately, none were working or even plugged in. It would appear that the accommodation trades upon the name of a certain Hollywood actor (there are pictures of this dude everywhere), but it's difficult to understand the correlation when the floor beneath you is sticky and your 4 year old son describes the smell as like the inside of used rubber washing up gloves.

    3.3

  • Martin
      United Kingdom
    29 August 2014

    Price, staff, location - room was borderline good

    No ventilation in the room - hot night and very stuffy Bit dusty, especially the curtains

    7.5

  • Anonymous
      United Kingdom
    29 August 2014

    The room was clean, the bed comfortable and ideal for one night's stay.

    Unfortunately there was no cold running water. We would have preferred a true continental or full English breakfast as we found the breakfast on offer somewhat basic. The room needed a lick of paint to freshen it up.

    6.3

  • Anna
      United Kingdom
    28 August 2014

    room was light and airy very inviting

    could have been a bit cleaner a bit shabby

    7.5

  • Liam
      United Kingdom
    28 August 2014

    The room wasn't ready when we arrived. It supposed to be ready at 3 but when we came there were housekeeping staff. In my opinion you can't say that you have a car parking if you can make room for about 10 cars only

    4.6

  • Sandra
      United Kingdom
    27 August 2014

    The Exit

    Windows don't open,room dirty ! Stuffy ! Terrible decoration

    3.3

  • Angela
      United Kingdom
    27 August 2014

    Location

    Car park, our car was bumped whilst parked.

    6.3

  • Anne
      United Kingdom
    26 August 2014

    Large room Clean linen Nice breakfast

    It had a very strange smell and bathroom wasn't that clean and the strangest curtains I ever seen

    6.7

  • Richard
      United Kingdom
    25 August 2014

    Location staff breakfast and bar

    Sanitry towel in bin not ememptied and not ours tea facilities not replenished had to ask for more sugar and milk sachets I hate complaining and said nothin about the bin but obviously no body checked it prior to our arrival

    8.5

  • Margaret
      United Kingdom
    24 August 2014

    Location Value

    Breakfast

    9.6

  • Lynda
      United Kingdom
    19 August 2014

    The location was good.

    It was like a youth hostel.Didn't like the breakfast room-although the food was sufficient.

    5.8

  • Karen
      Australia
    18 August 2014

    Staff

    Maybe toooo close train lines

    8.8

  • Anonymous
      United Kingdom
    18 August 2014

    The excellent location. The staff were lovely.

    We had two rooms, both of which were incredibly hot and did not have windows to open. In one of the rooms the floor was not cleaned. In the other there was blood on the "clean" bedsheets.

    6.3

  • Chris
      United Kingdom
    17 August 2014

    Cardiff

    Looks like a converted office skirting boards dirty stain on sheets no ventilation no over bed light and carpet dirty And didn't appreciate being woke up at 8.30

    4.6

  • Anonymous
      United Kingdom
    17 August 2014

    You can't open any windows

    6.3

  • Dawn
      United Kingdom
    17 August 2014

    It was ideal for an overnight stay, & I can imagine it being great for longer, so much so, that I am thinking if boooking a week in Cardiff and will definately look stay here again.

    It could have better directions & entrance for pedestrians, there was no directions on the front of the building ti where reception is, then to find it the entrance is right from the carpark which has no path for pedestrians.

    7.5

  • Nigel
      United Kingdom
    16 August 2014

    Close to the city centre.

    Bathrooms could do with a make over.

    6.7

  • David
      United Kingdom
    14 August 2014

    nice surprise fresh clean fresh pillows new lifts new carpets helpful staff

    7.5

  • Kate
      United Kingdom
    13 August 2014

    Staff were pleasant and a good location for amenities.

    Really shabby interiors that lacked a professional feel- scrapes to the walls, roof tiles hanging down, litter in corridors.

    6.3

  • Anonymous
      Belgium
    13 August 2014

    good view near station

    problems with key to go inside room no free wifi breakfast

    5.4

  • Janita
      Australia
    13 August 2014

    Fairly close to where I wanted to go. I liked the "leave me alone" option for room attention.

    Odd reception arrangement, but got used to it. Breakfast drear; only 'hot' option was tepid to cold hard boiled eggs and self cooked toast. Not sure about the blue furry curtains. Looked like a dust trap to me. Broken glass under them didn't help.

    5

  • Neil
      United Kingdom
    13 August 2014

    clean tidy and good size bed

    that you couldnt open any windows and had to have the fan going all night

    8.8

  • Roy
      United Kingdom
    12 August 2014

    Friendly helpful staff

    One chair in a room for two people

    9.2

  • Nicoletta
      Cyprus
    11 August 2014

    The Location was the best for me.

    The worst it was that their no fresh air. You couldn't open a window. The atmosphere smelled in some places. You could hear every one talking, walking and knocking the doors. The carpet was dirty full of little papers. The T.V. remote control was with one battery. When we book for this Hotel it says Wi-Fi but at the end we have to pay extra.

    7.5

  • Anonymous
      United Kingdom
    10 August 2014

    Location is perfect & the hotel staff was very pleasant

    8.8

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