Best Western Birch Hotel  

The room and en suite were fabulous and the breakfast was good. Not very good for older people or disabled.

no lift or facility for older people to get their luggage up stairs. we watched one old man really struggle

The Hotel and staff have much improved since my last stay at this hotel.

Great Bed ! Convenient location for business. Good price

Would it be possible to put irons ad ironing boards in the rooms?

Helpful friendly staff. Value for money especially with prebooked offers. Excellent meal.

The hotel is neat, clean, nicely decorated and the staff are very friendly and efficient. We stayed over Christmas as it is close to our family. They served an excellent continental breakfast in our room on Xmas morning (no extra charge). The breakfast in the restaurant on Boxing day was also excellent, with the full range of pastries and cereals to full English, which was beautifully cooked .Lounge has lovely open fire and cosy seating. The rooms were a nice size, with good shower pressure. Would definetely stay again.

Parking was easy. Great location.

The atmosphere was flat, a bit functional. A few cheery hellos would have been good.

Good location,easy to get to both the beautiful countryside of the Downs and into Brighton. Hotel very clean and comfortable. Staff helpful and food very good, breakfasts really plentiful with lots of choice.

Room seemed a bit warm in the night.

For our visit - it was the best hotel for my wife and I to visit my mother in the Royal Princess Hospital. The food was standard fare for a chain hotel - Hopwever, my wife and I have stayed many times at the Old Tollgate in Bramber, which is a much cleaner and well presented hotel and I am afraid to say, the food was much better.

We stayed in the 'standard' room 209 - I found the wall light shades and the actual light bulbs to be very dusty (don't think they had been cleaned for some time). The carpet was just bearly clean. The bathroom was showing signs of age - especially the plaster around the main mirror and ceiling areas. The round adjustable mirror was loose and was difficult to use when shaving. During our stay we felt we were on a building site - roof repairs on going and outside wall lights being changed and of course - tree felling. The positive side was the staff were helpful and friendly and I did like the breakfast.

Very clean hotel with good facilities. Good breakfast

I only stayed at this Hotel because they hold Masonic meetings there. If these are squeezed out, as seems to be happening, I wont be going again. Excellant breakfasts.

Pity no Smoking rooms provided.

Lovely Breakfast,Tastfully decorated hotel.Pleasant staff

Unfortunately my stay at the hotel was during the time a wedding reception was being held.The noise a wedding guests banging doors and talking loudly went on to midnight.The guests seems to go away then ,so I thought I would get some sleep.Not likely.Foreign,I think Indian gentlemen started up a loud conversation and made phone calls in what seemed to be the room next door which continued to 4.00am !! I eventually got to sleep at 4.30am. Just not good enough !! I complained to reception twice during this horror night from hell.Never will I return to this lovely hotel again !!!

Very comfortable