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12 Hagley Road, Five Ways, Edgbaston, Birmingham, B16 8SJ, United Kingdom – Show map
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253 verified reviews
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Birmingham Marriott Hotel's staff speaks: Polish, Italian, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and costs GBP 15 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs GBP 12.50 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
Polish, Italian, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged GBP 15 per stay for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 253 reviews
Value for money
Show reviews from:
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In a superb downtown location, this 4-star deluxe hotel boasts a fitness room, a cafe bar and a restaurant. Shopping districts and Birmingham New Street Train Station are half a mile away.
Score from 703 reviews Very good
good location, close to NIA & City Ctre, staff helpful. Spa good and food excellent.
car park cost only downside as thought 12.50 a bit steep.
Wifi was expensive at £15 per day. It should have been free!
The size of the room and spa
Good room size, quiet. Good quality hotel overall.
No water or minibar in the room. Bed sagged a bit in the middle.
Hotel in general was very good especially the bedroom
The pillows Smash served with dinner instead of proper mash
I liked the facilities the room and the bed. Breakfast was good too. Close to town all in all good.
People smoking directly outside main entrance so you had to walk through a cloud of smoke. Two couples asleep outside lifts at 4.30 in the morning. I would not expect this from a group like the Marriott . Shame these small things tarnished the stay some what.
All of above......
Nothing Negative .
High standard of customer service Cleanliness Quality of Food and service Polite and friendly staff We all enjoyed our stay very much
The pool was lovely for my grandaughter. She loved it. Staff also very good.
Seemed a slight problem no extra bed for my grandaughter.So she had to share with us.
Welcome for the children Advice re: local area Helpful, professional, welcoming staff
I love the staff more then anything! The second I enter the hotel the staff are just wonderful not only meeting my expectations but exceeding them. They are incredibly helpful, for example giving me directions or tourism advice and they are really happy and enthusiastic, this goes out to of the staff there. The rooms are clean and the added bonus on the air conditioning is fantastic. I also love the spa and swimming pool very clean . The hotel is also situated In the heart of Birmingham with bus links close by!
Paying for WiFi. It's a complete joke you have to pay for WiFi, I visit a lot of hotels all year round in my line of business, and this is the first to not offer WiFi for free. But that's really my only complaint
Your wonderful front of house staff 100%. Courtesy helpful and well informed.
Slime and dirt around pool area even the hand rail was disgusting. The steam room was dirty. Needs a power clean. I think if Environmental health came in you would get a slap on the hand. Your reception staff in the Spa also lacked basic knowledge on your treatments.
roadworks at 0830 disturbing the peace morning paper not delivered
Bed comfortable Good Breakfast Toiletries pleasant Clothes storage good
Noise outside the room Another guest knocking the door at 8.30am!
Referring to what i did not like, the 2 problems i encountered were swiftly resolved by the reception staff being informed
I had problems with the bathroom sink and there had not been any soap placed in the bathroom. Private taxi's were not welcome to approach the main entrance?
Everything especially your pillows!!
Not having a mini fridge.
The room was spacious and cleaned daily, the leisure facilities were open early until late, it wasn't far from some restaurants and the cinema. The staff were very helpful.
The pool was smaller than I expected and not heated as stated. The gym was very small.
The room was clean and quiet. The breakfast was awesome. The staff were friendly and passionate about their roles and the hotel. Lots of nice touches such as a happy anniversary card and chocolates on pillow.
Comfy bed, good sized room and bathroom. Quiet, clean and friendly. Good thick curtains so outside light didn't get through.
Not enough towels. Only one bottle of water. Somewhere to put the suitcases while we unpacked would have been handy.
comfortable, well maintained
poor restaurant service - not enough staff due to wedding
Stayed overnight, before leaving our son at the University of Birmingham!
Having to pay for parking at the hotel. Thought this would be included when you stay.
I stayed at this hotel for a business trip and needed some documents printed out. I chose this hotel because it was mentioned that it had a business centre - It didn't. I had to ask staff to print out my documents by sending an email. When I went to pick up my documents, the lady at the front desk kept me waiting for 20 mins because the receptionist who printed them out wasn't there and she didn't know where he put the printouts. Eventually she plonked her hand down on her desk and found them under her hands. She didn't bother to have a look around, and instead of using more time to prepare for my business meeting, I stuck around waiting for this woman to plonk down her hands. - In the evening I decided to have dinner at the restaurant. The food was salty and inedible - Then I went to go to chill out at the hot tub after a hard day. There were unattended kids being loud and obnoxious with nobody attending the pool or sending the kids out of this supposedly relaxing area - I went to have a shower in my room. The water pressure was unacceptable and non-existent. - I stayed an extra night at the hotel to recover from my stressful meeting and have a lie in the next morning. 6am, the tv spontaneously switched on and played movie trailers loudly, waking me up. - The location of the hotel is inconvenient and there are no easily accessible eateries anywhere nearby. All in all I had a horrible experience in this hotel.
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