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Newest reviews for Black Swan Hotel

  • Sue
      United Kingdom
    September 16, 2014

    Excellent location as we were attending a wedding nearby. Arrived before check in time but staff kindly allowed us into our room early to get ready. Although a little dated,the room was clean, comfy and had all the facilities we required. we had a good night's sleep and an excellent, freshly cooked breakfast in the morning.

    7.5

  • Caroline
      United Kingdom
    September 9, 2014

    Over prices for a very tired and tatty hotel. Eg rotten windows with 1cm gap

    4.2

  • Anonymous
      United Kingdom
    September 3, 2014

    We liked the location, the friendly welcome, and our room in one of the little cottages along side of the hotel

    We liked our little room, but if we had been staying longer it would have felt a bit cramped, and the bathroom door wouldn't close properly.

    7.1

  • Anonymous
      Australia
    August 27, 2014

    Location - centre of town History of building Good customer service On-site parking

    9.6

  • Terry
      United Kingdom
    August 16, 2014

    excellent food

    noisy at night with customers and locals drinking outside in the courtyard

    6.7

  • Claire
      United Kingdom
    August 8, 2014

    Welcome and ease of access to room. Car park an asset. Breakfast prompt service and hot . Would stay again.

    Wifi access not good, but not a problem .

    8.3

  • Tony
      United Kingdom
    August 3, 2014

    Quaint coaching inn. Pleasant hard working staff. Good full-English breakfast.

    Room was very good and clean, bathroom also clean but needs to be modernised. Coasters for drinks?

    7.9

  • Mark
      United Kingdom
    July 23, 2014

    Friendly staff and good facilities

    9.2

  • Sian
      United Kingdom
    July 13, 2014

    Staff very. Friendly. And helpful room had all that we needed bed very comfy lily white bedding and towels stayed half board food superb the hotel manager even let us leave car in car park for a few hours after checkout will be defiantly be going back

    10

  • Robert
      United Kingdom
    July 13, 2014

    Excellent position in the centre of Devises. Friendly atmosphere, definitely a country town pub and not a fancy hotel and all the better for it. Determined attempt by the landlady to talk us into a giant fresh cooked breakfast, a reduced version was outstanding. Good restaurants and (other) good pubs in abundance in the brewery town that is Devizes.

    Nothing worthy of complaint.

    9.2

  • David
      United Kingdom
    July 7, 2014

    Convenient location, friendly staff.

    Shower fitting broken. An Iron secuirty grille placed across middle of bar lounge area at 1030pm to close off bar while residents were still using it.

    8.3

  • Harry
      United Kingdom
    July 4, 2014

    No Bath mat. Plug not fitting basin. second floor accomodation and we are elderly but nobody asked about that

    5

  • Carolyn
      Australia
    July 4, 2014

    The young girl on reception was friendly and helpul on arrival.

    Very over priced for what we received. In 15 weeks of travel in UK and Europe, it was the worst value for money place we stayed in. Breakfast selection very poor, from burnt toast to no cereal selection on offer. Leaking tap never fixed in 3 days and noisy smokers under window were not pleasant at night. Never again.

    5

  • Sharon
      United Kingdom
    July 1, 2014

    Clean.Comfortable.good location.Free on-site parking.Wi-fi. Good breakfast

    The price.

    7.5

  • John
      United Kingdom
    July 1, 2014

    All a bit tired really and not great value - but we didn't have breakfast, which another guest told us 'was very good.'

    Good location in the centre of Devizes.

    5.8

  • Malcolm
      United Kingdom
    June 27, 2014

    Breakfast excellent: bacon rashers of decent thickness; the full monty would keep one going till evening. Beds comfortable and linen spotless. Rooms in excellent decorative order. Ironing facilities in every room. Secure parking. Staff friendly and informed.

    Access to car-park not obvious.

    8.3

  • Jackie
      United Kingdom
    June 25, 2014

    lovely big clean room and large bathroom

    breakfast.....burnt toast, under cooked eggs, long wait

    6.7

  • Anonymous
      United Kingdom
    June 22, 2014

    Great cooked breakfast very friendly helpful staff

    Decor was bit tired and bathroom in need of a revamp - lack of wifi and noise from outside if windows were open in the bedroom was not great

    6.3

  • Elisabeth
      United Kingdom
    June 22, 2014

    car park useful - room reasonable size - very clean and good food and beer.

    our bed was a very small double

    9.2

  • Anonymous
      United Kingdom
    June 20, 2014

    The bed linen all seemed clean and the breakfast was nice.

    The location meant that in middle of the night be were woken by drunken people in the street below having a fight with lots of swearing and shouting.

    5.8

  • Martin
      United Kingdom
    June 20, 2014

    Only a one night stop over, and very enjoyable. Friendly staff, good food, nice room.

    Can't think of anything particular.

    7.5

  • Anonymous
      United Kingdom
    June 20, 2014

    Nice olde world feel. Good breakfast, staff friendly. Good location in the centre of town

    Car park very difficult to find pending new signage. Difficult to navigate from the car park to the front door entrance at night, the gate is heavy to open+cant be shut easily behind you

    7.5

  • Ken
      United Kingdom
    June 10, 2014

    Owners were welcoming and really hard working.breakfast was good.

    Very poor access to room on second floor necessitating climbing very narrow and steep spiral staircase. At 75 plus this was unacceptable. Wouldn't have thought health and safety would approve. Grubby carpets in public areas.

    7.5

  • Mike
      United Kingdom
    June 4, 2014

    Location/staff/food

    nothing

    7.5

  • Fiona
      United Kingdom
    May 28, 2014

    It was good value for money. Good full English in the morning.

    The manager avoided all eye contact on check in which was odd. The room was nice but small. No bathmat and the bathroom was tiny.

    7.1

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