The Bridge Hotel  

Good facilities, nice location, close to Thorpe Park but a good place to rest. Enjoyable

Comfortable room, nice and clean, good service, fab river location

Stated overnight.No change at reception....not able to cash ten pounds.The bin in bedroom had not been cleaned and there were hairs in the bath.I act as consultant with hotels and guesthouses and would be very unhappy had I consulted your Group.I hope these remarks are interpreted in positive fashion.I am quite happy to return at no cost and make a few recommendations that will enhance visitor enjoyment and experience and your balance sheet.

Business rooms ok, standard rooms filthy

Rooms to the main streets need better windows, the noise from the street starts at 6 in the morning and ends the night.

Room was excellent, staff very friendly, food brilliant.

Bathroom floor tiles cracked and a lot was loose and grout cracked and missing. I think this let the quality of a good room down.

The attitude of the staff (mainly male whether cooking, serving or cleaning, which is slightly unusual): energetic, enthusiastic, can do (cooked breakfast 40 minutes before the restaurant even opened on Saturday morning. I had not checked). The receptionists (not male) were adorable. The place has a great atmosphere and a really pleasant riverside location. It seemed to attract many locals in the evening for the food, which is indeed rather good. The only grubby patch on the bedroom carpet was caused by me (see below). The bedroom was warm, quiet and comfortable.

It is really quite a long walk from the railway station. Fine if you are fit but I picked up a fair amount of mud with my rolling suitcase. But if you think ahead, call reception in advance and they will suggest a taxi firm. It is worth it, as is paying the extra for a river view.The walk into the town centre is not so long, and to be enjoyed on a sunny day. Nothing to criticise, everything worked though I think the hotel deserves rather classier bathroom fittings. Oh and the automatic door closer slams rather loudly.

Nice hotel, good location - we stayed because we wanted to be near Heathrow airport but not in the city, so the location was very convenient. The staff were very polite and helpful. The bed was really comfortable.

Our room was very cold when we walked in and we realised one of the windows was not closing properly. Once we turned the heating on, the room warmed up very quickly so it was not a big problem. There was a funny smell on the first floor corridor - could have been the new carpet or the laundry room.

location/convenience

The location for our needs was perfect. The little things let it down: 1. having to call reception twice in 2 days for coffee in the room 2. one small shower gel sachet between 2 of us 3. perfectly good bar of soap removed on the first day and no replacement 4. bar meals not that good - particularly the seafood pasta ( my wife would have sent back had we not been with friends for the evening ) 5. breakfast service very slow - had to wait 20 minutes for poached egg on toast - we were the only people in the dining room ! - 3 out of the 4 eggs between us were hard - only one properly poached 6. ridiculous discussion the night before with bar staff - the barman tried to squeeze a large spritzer into a standard wine glass and had no other glasses to use - he would not pour it into a half pint glass ( normal for this drink ) and top up with soda - I had to order a small wine which he poured into a half pint glass and topped up with soda - the large wine in the standard wine glass was discarded - how stupid is that ?

The bed although two singles pushed together was very comfortable Breakfast and Boathouse was great Staff were very helpful

Dirty carpet in bedroom No heating in bedroom on arrival at 11.00pm despite outside temperatures of -2

Location near the river

The restaurant has a cold and empty feeling - not somewhere I felt particulalry comfortable and relaxed. (the food however was good)

I liked everything about the Hotel apart one thing that me and my partner were having evening tea between 1900 hrs to 1930. This girl bartender was serving an order holding a glass of I think coke and took a sip tasted and send for serve. That was bad impression I think. I was going go and tell her but my partner didn't let me get involve. Thank you

Location next to river - our room had view over Thames