Bobsleigh Hotel  

Reception staff are always pleasant, responsive and happy to help. The food is very good whether served in the restuarant or the room. During a recent stay there was an early morning (~5:15am) fire alarm. The staff were efficient and effective, managing the situation very well, and the cause was quickiy identified as a problem with a sensor and not a fire. Given the distrurbance at that time of day, I was impressed to receive a personalised appology posted under my door before breakfast.

Only real negative is no free internet, which is provided by many companies. This is very useful for me personally and when away and on on-call for business, partiucularly in areas where a mobile signal can be a problem.

Very friendly staff

Had problem with authorisation on debit card meant I paid twice and it was 5 days before the money came back into my account

we have stayed at the Bobsleigh many times and always find it a friendly, comfortable hotel with good staff.

We have stayed at The Bobsleigh many times before, it is a nice hotel and the staff are helpfull and friendly.

The staff are fantastic -they couldn't be more helpful. The food is delicious, fresh and nicely served. The hotel is set in lovely grounds

As an observation the hotel rooms needs to be refurbished and upgraded. As it stands it is ok but bits and pieces fall off, lights don't work, decor is shabby. We still love going there but feel the lack of attention to this actually lets the staff down

The staff were friendly and the food was excellent.

Despite the price for breakfast being shown on your website as £10 per person, it is in fact £12-50 or £15 Pound depending on whether you book in advance or at the hotel. For breakfast in your room, there is a charge of £3 for the " tray " used to deliver your breakfast. ????????? If you use the hotel telephone, which we did, make sure you have lots of money in your account as the costs are extortionate. The wifi connection has to be paid for, with time purchased in blocks of time after having to log on to a British Telecom network. Every other hotel we have stayed in or cafe restaurant visited the wifi connection is free. They seem to be using every method to wring more money out of their guests, once they have arrived at the hotel. A shame really because the food is superb, the grounds very pretty and the staff courteous.

It seems small and intimate. I like the rooms within rooms feel of the restaurant and that you have a conference / wedding facility well away from the general restaurant so neither guest is inconvenienced with noise. Most of the reception staff are brilliant with a welcoming smile and badinage. They make sure that your wants are met if at all possible. Setting of the hotel is lovely and the gardens well maintained. It lovely at any season. Though the furniture could do with an oil, they are looking a bit tatty. The food is very good we always have a beautifully cooked tasty meal on hot plates, and the menu is always varied. My sleep has never been disturbed by fellow guests, sound insulation must be good.

The bathrooms are needing much refurbishment, especially room 30 for the more elderly or handicapped guests part of the cornicing has fallen down (water - someone elses shower? Hopefully not their toilet water! ? gurgles up now and again - up the shower drain. The shower does not drain well!!!). The showers are a pain to get warm, not quite knowing how to do this does not help. The rooms themselves are good.

Nice location.However felt isolated.

Very expensive and isolated.

Great overnight stay. Pleasant garden surroundings. Helpful staff.

The room was tiny, right on the main road. Traffic noise was constant and horrendous. The taps and the shower were rusted to hell and back. Half the tv channels didn't work. The hotel declined my card for no reason so had to walk through a god-awful, dark country lane into hemel to do anything and the woman behind the counter was less then helpful, when my card was declined, I was made to feel like a criminal. If I could get my money back for a spoilt vacation I would!

Pleasant staff. Good breakfast(at extra cost).

Hotel is really run down. Toilet seat hanging off; paper hanging from ceiling; mould in shower. Poor facilities. Too expensive.

Nothing Really!!

I had to trail throught the restaurant with bags up a flight of stairs. There were no signs telling me where room 1 was...only rooms 47 & 48. I tried the other corridor to find room 46 was first? The light was out in the corridor so I had to go back down stairs and ask a member of staff where my room 1 was. He did take me to it...it was next door to room 46?. I booked a double room, but was given a twin...if I had wanted to sleep in a single bed, I would have booked a single room! All the windows were open in the room (this was 8.30pm!) and the room was cold. When I closed the bathroom window, the wood was so rotten , that the handle came off in my hand.....room service was fine...so that was a saving grace. Overall, I would not stay at the hotel again and I would not reccomend it to my other colleagues visiting our offices for a few days business. Disappointing really.

Service