Bobsleigh Hotel  

I was in one of those family rooms with a door between you and next door. Had a couple next door drunk and very excited, made the most horrific noises to 3 am on a school night. I may as well have been in the room with them. Asked for a room change, they couldn'T. Asked them to have a word, they didn't . Complained next day and was told the manager would be in touch . They didn't call. Would not go back.

Nothing Really!!

I had to trail throught the restaurant with bags up a flight of stairs. There were no signs telling me where room 1 was...only rooms 47 & 48. I tried the other corridor to find room 46 was first? The light was out in the corridor so I had to go back down stairs and ask a member of staff where my room 1 was. He did take me to it...it was next door to room 46?. I booked a double room, but was given a twin...if I had wanted to sleep in a single bed, I would have booked a single room! All the windows were open in the room (this was 8.30pm!) and the room was cold. When I closed the bathroom window, the wood was so rotten , that the handle came off in my hand.....room service was fine...so that was a saving grace. Overall, I would not stay at the hotel again and I would not reccomend it to my other colleagues visiting our offices for a few days business. Disappointing really.

The hotel is very run down, shabby, it's using "green" & "eco" as excuses for miserly cost cutting. The shower didn't work, there is no in-room fridge. Decor & amenities very shabby and run down. Bed comfortable. Had a 4 day stay and carpet wasn't vacuumed once. Heating was broken - full on or full off - had to get spanner to turn heating off as handles were broken on radiator. Overall -- a rip off

We only stayed one night, after spending Christmas day with our family who live locally, but we found the room to be excellent. We would happily stay again.

Friendly, pleasant staff. Easy parking. Comfortable room.

During the 2 nights we stayed, there was no hot water at all! The staff suggested we ran the hot tap in the bath to "draw" the hot water but unfortunately this did not work and although the staff were sympathetic to our plight, it is through no fault of theirs that the plumbing is not up to standard and we were happy to accept a lower rate for our stay.

It seems small and intimate. I like the rooms within rooms feel of the restaurant and that you have a conference / wedding facility well away from the general restaurant so neither guest is inconvenienced with noise. Most of the reception staff are brilliant with a welcoming smile and badinage. They make sure that your wants are met if at all possible. Setting of the hotel is lovely and the gardens well maintained. It lovely at any season. Though the furniture could do with an oil, they are looking a bit tatty. The food is very good we always have a beautifully cooked tasty meal on hot plates, and the menu is always varied. My sleep has never been disturbed by fellow guests, sound insulation must be good.

The bathrooms are needing much refurbishment, especially room 30 for the more elderly or handicapped guests part of the cornicing has fallen down (water - someone elses shower? Hopefully not their toilet water! ? gurgles up now and again - up the shower drain. The shower does not drain well!!!). The showers are a pain to get warm, not quite knowing how to do this does not help. The rooms themselves are good.

The staff were hepful. Breakfast was very good.

Issue with linited/no hot water. Some of the paintwork needs cleaning or painting . This takes away from the general good appearance of the hotel.

Nice location.However felt isolated.

Very expensive and isolated.

Great overnight stay. Pleasant garden surroundings. Helpful staff.

Rooms were cleaned everyday and very spacious room. Staff were friendly and helpful.

I found the hotel very expensive with its extras. Eg drinking at the bar 2 sprirts 1 mixer cost us£13 nearly. Also breakfast was £15 per person which is very steep considering we got breakfast for £6 each down the road the price put us of eatting in the hotel altogether.

You pay double tax on your drinks, once at bar and once at checkout. Bathroom in room had mold on ceiling

Hotel reception staff were very friendly. Rooms were of a good size. Hotel decor is looking a little tired, but if you look beond this, the hotel is very clean and good value for money