DoubleTree by Hilton London – West End  

In the picadilly line direct tube from Heathrow to Holborn. Hotel is newly furnished, good service, very clean, plus providing good breakfast.

We were upgraded to an executive room. The bathroom was not up to scratch - no toilet paper, chipped bath and broken hook on door. One side of the bed had a dip and was very uncomfortable. A member of staff woke us up at 8.00 trying to enter the room, Room 47. September 01

Reception, bar and breakfast areas decorated to a high standard! Booked a superior room which was tastefully decorated with comfortable bed but the room was small. Breakfast was average. 15 minute walk to Covent Garden and theatres and the area felt safe at night. Ncp car park about 10 minutes walk - cost us £51 for 3 days.

Booked a superior room for our wedding anniversary and the room was a disappointment for £200 per night, even considering the London location. No mini bar, hair-dryer and awful view of 'back to back' style houses and scaffolding in hotels back yard. Couldn't open wardrobe doors properly, black mildew on bathroom window seal and generally poor finish to room. The man who checked us in at reception did not smile and welcome us to the hotel as you would expect. In fact 'none' of the staff smiled during our 3 night stay - staff obviously don't enjoy their job?! Very limited tv channels in room without paying extra. Internet also extra. To be honest I have stayed in better Premier Inn hotels and this visit has put me off staying at a Hilton hotel again!

Good location for London City and walkable distance to London West End. Metro (Holborn) within 5mns walk. Food (room service) is good and prices raisonable.

Service was bad.... They had a "care line" that was always busy, room service on voicemail when no one was around but you couldn't leave a message (!!), for some reason it wasn't possible to charge the internet to the room (even though there was an option to do so) so had to call the "care line" for them to give me a voucher which took between 20mns and 45mns to receive!! I stayed there 1 whole week and they put me in a room where the air conditioning wasn't working! That particular week was hot in London, sleepign and working in my room was just awful. The only remedy they had was to give me a portable fan (very noisy) which didn't really cool anything down, just bracing warm air. Oh and they brought me a free bottle of water the first day (like that makes up for it!). They also said I could be moved to another room but I had already unpacked and put everything away. If I had stayed 1 day I wouldn't really have bothered but 1 whole week for the price and so called quality that comes with DoubleTree Hilton chain, I was really disapointed. There just wasn't enough staff around meaning that whatever you were asking for took ages.

Its location.

Not having Smoking Rooms.

Great Location, Very comfortable bed, Fantastic free cookies on arrival!

Bar was quite pricey - £14 for vodka and cranberry and bottle of corona!

It is ideally located for what we wanted to do : exhibitions, museums, shopping, near two underground stations. The room was pretty and comfortable, the concierge very helpful, the staff in general very pleasant.. and we loved the hot cookie we received on arrival !!

The price charged for breakfast is really too high; we therefore chose to have breakfast in a coffee house next door !

A nice modern hotel perfectly placed for theatre land etc.

Dissapointed to arrive back at hotel at 0040 to find bar closing and if it hadnt of been for two other groups of residents requesting a drink we woudlnt have got one. Advertised closure time was 0100.

Good location, friendly, helpful and efficient staff.

We stayed in this hotel a few years ago when it was the Park Inn. We like the location and the hotel has been refurbished to a very high standard. The new layout of the reception and bar area works really well - much more welcoming and open. Our room was compact but it's all we need for a city break. The staff in reception and in the bar were very friendly and professional.

The room could have done with a bit more soundproofing; we didn't mind the noise from the underground in the morning once the trains started running but found the coughing of the woman in the next room a bit annoying (she coughed throughout the night.) It wouldn't put me off staying there again, though.

Excellent staff support and comfortable contemporary room

In this day and age, to charge for broadband is a real let down

The location is great. About 5 min walk to British Museum. Take about 10-15 min to oxford street. Ideal for shopping.

We booked with about 50% discount. Otherwise, it will be too expensive. Hotels in London are always expensive and over-priced