DoubleTree by Hilton London – West End  

In the picadilly line direct tube from Heathrow to Holborn. Hotel is newly furnished, good service, very clean, plus providing good breakfast.

We were upgraded to an executive room. The bathroom was not up to scratch - no toilet paper, chipped bath and broken hook on door. One side of the bed had a dip and was very uncomfortable. A member of staff woke us up at 8.00 trying to enter the room, Room 47. September 01

Reception, bar and breakfast areas decorated to a high standard! Booked a superior room which was tastefully decorated with comfortable bed but the room was small. Breakfast was average. 15 minute walk to Covent Garden and theatres and the area felt safe at night. Ncp car park about 10 minutes walk - cost us £51 for 3 days.

Booked a superior room for our wedding anniversary and the room was a disappointment for £200 per night, even considering the London location. No mini bar, hair-dryer and awful view of 'back to back' style houses and scaffolding in hotels back yard. Couldn't open wardrobe doors properly, black mildew on bathroom window seal and generally poor finish to room. The man who checked us in at reception did not smile and welcome us to the hotel as you would expect. In fact 'none' of the staff smiled during our 3 night stay - staff obviously don't enjoy their job?! Very limited tv channels in room without paying extra. Internet also extra. To be honest I have stayed in better Premier Inn hotels and this visit has put me off staying at a Hilton hotel again!

Good location for London City and walkable distance to London West End. Metro (Holborn) within 5mns walk. Food (room service) is good and prices raisonable.

Service was bad.... They had a "care line" that was always busy, room service on voicemail when no one was around but you couldn't leave a message (!!), for some reason it wasn't possible to charge the internet to the room (even though there was an option to do so) so had to call the "care line" for them to give me a voucher which took between 20mns and 45mns to receive!! I stayed there 1 whole week and they put me in a room where the air conditioning wasn't working! That particular week was hot in London, sleepign and working in my room was just awful. The only remedy they had was to give me a portable fan (very noisy) which didn't really cool anything down, just bracing warm air. Oh and they brought me a free bottle of water the first day (like that makes up for it!). They also said I could be moved to another room but I had already unpacked and put everything away. If I had stayed 1 day I wouldn't really have bothered but 1 whole week for the price and so called quality that comes with DoubleTree Hilton chain, I was really disapointed. There just wasn't enough staff around meaning that whatever you were asking for took ages.

Location, price, service, room

More wifi needed

Excellent location and great value for money. The welcome cookie was unreal

Everything. The hotel was excellent!

Absolutely excellent. Far better than expected and the new look hilton decor is fantastic. I will cetainly stay there again.

Welcoming on arrival, spotless room, good facilities in room, brilliant location, good value for money, brilliant gourment food, friendly staff

No complaints about the hotel if I had to say anything the alarm clock in our room did not work however this did not annoy me as the rest of the stay was superb!!

Located close to Oxford Street for all the shops and Marble Arch but we still managed to walk to restaurants, Covent Garden, British Museum, Millenium Bridge, the Tate and Piccadilly Circus. The hotel room was well laid out, as was the en suite with lovely complimentary toiletries. The Staff were friendly and welcoming at Reception and the cookie was to die for. We meant to buy a box and sadly I forgot. The beds were extremely comfortable with pillows and cushions for support and there were plenty of hangers for clothes. I'd certainly recommend to others and happily stay there again.

There were two small issues - the first was a window that wouldn't close properly causing a draft and letting in noise and the second was that we backed onto the service elevators and they seemed to visit our floor a lot!

They provided clear directions to hotel via email a few days before arrival Helpful staff on desk to help with personal matters great location in central London and close to rail station

We wanted to additional nights but wouldn't match price and rate was nearly double Shame

The elevator was a bit too noisy.