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Show map DoubleTree by Hilton London – West End

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Newest reviews for DoubleTree by Hilton London – West End

  • Sue
      United Kingdom
    September 2, 2014

    Location

    Service in restaurant - a waiter was rude

    6.7

  • Michael
      Ireland
    August 30, 2014

    Executive rooms in a secure cut off areas

    In an age we live in and travelling on business no free wifi is strange in the rooms

    7.9

  • Eileen
      United Kingdom
    August 29, 2014

    Help yourself refreshing drink in lobby on day of arrival. Very nice staff at breakfast

    Drink not available any other time

    8.3

  • Michael
      United Kingdom
    August 27, 2014

    The bed was comfy and facilities very good

    Pillows were too soft and no others in the room to try. Tea making facilities was on hand but a plug socket was in a poor location.

    9.6

  • Anonymous
      United Kingdom
    August 27, 2014

    Bed, breakfast, free cookies

    Bit too pricey for what it was.

    7.9

  • Peter
      Australia
    August 26, 2014

    Location

    Nothing

    7

  • Joanne
      United Kingdom
    August 26, 2014

    The staff, excellent and very friendly

    The room, very tired and gloomy

    7.1

  • Denise
      Australia
    August 25, 2014

    Location excellent.

    7.9

  • Holly
      United Kingdom
    August 20, 2014

    Great location, comfy rooms, fab breakfast, cosy bar - we had a lovely weekend.

    Nothing

    9.2

  • Anonymous
      United Kingdom
    August 12, 2014

    Hotel is in a great location. Just a few minutes walk to the tube station & close to Covent Garden. The room was comfy & had everything we needed. Breakfast was amazing!! We had it included in the price we paid but if we had had to pay extra it would have been worth it.

    Our room was a lot smaller than our friends room even though we all paid the same. Also the prices in the bar were a bit pricey.

    8.3

  • Anonymous
      United Kingdom
    August 7, 2014

    Not much

    Room

    5.4

  • Bradley
      Luxembourg
    August 6, 2014

    All was very good with the hotel

    Nothing

    9.2

  • Robert
      United Kingdom
    August 5, 2014

    Excellent reception, including efforts to entertain kids during check in. Good breakfast area again, family friendly

    Used Room service trays from other rooms stayed in the corridors for much of the day.

    7.9

  • Paul
      United Kingdom
    August 3, 2014

    Breakfasts were top quality and rooms clean and modern

    Complained about air conditioning engineer never fixed it so room was to hot never slept. Shame really wife's 40th special occasion and came home exhausted

    6.7

  • Timothee
      France
    August 1, 2014

    Location is convenient. Welcome cookies are excellent!

    Beware of the noise due to rusty elevators and slamming doors from 6am. The rooms are small.

    5.4

  • Jessica
      United Kingdom
    July 30, 2014

    Location was perfect - easy walk to embankment, Euston, covent garden, tottenham couort road. We even walked to hyde park easily in 35 mins. Staff were excellent - the lady that checked us in was fab! Room was spot on (apart from the shower which did go everywhere - but im not bothered by that)

    Price - if it came in under the £100 mark it would have been amazing.

    9.2

  • Anonymous
      United Kingdom
    July 30, 2014

    Good location. Clean rooms. Enjoyable stay.

    We were debited double of the room price by a member of staff. He informed us the money would not be taken out until the departure date, however as soon as he 'authorised' the card, double the amount left the account. We questioned him on this to his reply was 'sorry, I will refund you it'. By the next day the money still hadn't gone back into the account. When we asked why this was they simply suggested taking out the same amount again to see if we would get the refund. We were on a budget for the weekend, and we ended up been £200 out of pocket for the weekend.

    6.7

  • Mark
      United Kingdom
    July 27, 2014

    Great location

    Double room extremely small compared to other Doubletree Hilton hotels

    7.9

  • Anonymous
      United Kingdom
    July 27, 2014

    We were very disappointed with the room as we had booked two rooms for six adults to celebrate a special birthday.....we went to reception and we were upgraded without any fuss at all....Amie has the best customer service skills I have ever come across....also when we checked out again excellent customer service....

    When we initially booked in I found the receptionist to be a bit abrupt....I was asked for my credit card details and when I questioned why I was told just in case any damage to rooms £50 would be deducted......we are six mature females not teenagers...I felt.a little bit of sarcasm came across from the receptionist but this would not put me off visiting again.

    8.8

  • Peter
      United Kingdom
    July 25, 2014

    Complimentary choc chip biscuit and tea/coffee making facilities bathroom products and hairdryer,iron etc.

    Traffic noise from road as air con was not working and the weather hot we had to open windows or suffocate

    8.8

  • Marc
      United Kingdom
    July 25, 2014

    The service was exemplary.

    The room was smallish, but cozy :)

    9.6

  • Neil
      United Kingdom
    July 24, 2014

    Location was reasonably good for Covent Garden/theatres

    For an Executive Room it wasn't particularly big. Upgraded to Executive room because Booking.com told me it included a complimentary breakfast in the Executive Lounge. On arrival the staff told me this lounge had gone a while ago so no breakfast. Room wasn't ready until after 5pm despite informing them we would arrive around 3pm. Requested late checkout for 2pm, but was hounded by telephone from 1pm onwards - annoying given they were 3 hours late providing room on arrival.

    5.4

  • Anonymous
      Norway
    July 22, 2014

    Every single one of the reception staff was exceptionally rude and unhelpful. HR seriously need to train these people in customer service - let alone manners. At the point of my departure they charged me more than what I was supposed to pay and I was told they did not have time (?!) to transfer the money back to my account, and could not give it back in cash. Would definitely not stay there again, and thats all thanks to the horrible staff. On that note, the concierge tried his best and was a very sweet and polite man, hope he finds a better work environment.

    6.7

  • Peter
      United Kingdom
    July 18, 2014

    Swift check in/out. Nice upgrade. Breakfast

    10

  • Janet
      United Kingdom
    July 15, 2014

    Easy check in. Pleasant staff. Concierge most pleasant and helpful.

    7.1

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