Bonsyde House Hotel  

We had 2 adjoining rooms booked as a family room - excellent value and very clean. Staff lovely.

There was loud talking from 7.30 for half an hour or so- we were next to the staff quarters so not sure if it was them. Also the toilet didnt flush very well.

My wife and I enjoyed our stay in the hotel. It was well appointed, spotlessly clean and the staff were friendly. On the down side it was under staffed, and there were far too many defects. The wet- room could and should have been really good but the water pressure was so poor that it was necessary to move around just to get wet. Also the toilet door did not close due to the brass carpet rod being bent. The one member of front of house staff left in the evenings had to cover the bar, reception and table service resulting in an indifferent service in all three areas. It was not a matter on poor industry but one of capacity. The food was of good quality, well cooked and well precented. Overall both my wife enjoyed our stay and would stay again.

As stated above the material state could have been better and the staffing levels were inadiquete resulting in long waits for servive.

In a very nice setting with good countryside views

Tired premises in need of upgrade

I have stayed in hotels costing far more whose facilities do match this hotel. Nothing was to much for the staff. Breakfast was great so was the Curry/rice. If we had more time would have spent extra days at hotel. You would have to be a serious 'nit-picker' to find fault with this hotel. Value for Money = 100 % +.

A technique was required when flushing 'loo'

Breakfasts were generous, though not particularly imaginative. Location was attractive with, due to elevation, excellent views of surrounding countryside. The building itself was of historic interest - and has the potential to be an attractive place at which to stay, but see below. The conservatory was an attractive dining area...again, see below

Hotel staff did not always seem overly enthusiastic about their work, reflected in the rather shabby state of parts of the hotel which really required upgrading, Furthermore, we noted a saucer and a fork which had not been properly washed and one morning found a fly in the orange juice! On our second morning we were ushered away from the conservatory into a disappointingly dull room, despite this offering no advantage to staff or guests. In fairness, the price per night (B&B) was competitive, which perhaps explains in part the negative points mentioned here

We were in Edinburgh for the Rugby Match. The hotel is more or less on our route to and from home so very convenient. Food was good and the menu varied. Breakfast excellent. Staff very friendly and could not have been more helpful. The hotel needs some modernisation but we will use it again.

Staff were very friendly and efficient. The room was huge, breakfast was great.

Everything was good.

The staff were very friendly.

The hotel was freezing cold, however I did ask for an extra heater and got one.

Clean rooms/nice staff/lovely room/food great/ good price for food and drink/

The food in the restaurant was excellent.

Reception was unstaffed except when I first arrived.

The location was near Edinburgh Airport. Also it was high on a hill overlooking the valley. Our room had lovely views. Also our room was spacious and comfortable. The hotel staff was friendly and helpful, especially Katie. We would go back for a longer stay if we returned to Scotland.

The only disappointment was the small selection of draft ales.

We were delayed 5 hours by line-side fires and train failures, so arrived at the hotel in our hired car at 1.45am. The staff had left the front door on the latch, and continued their welcoming behaviour throughout our short stay. The room was lovely, with a stunning view. Great location for touring the central area of Scotland and for visiting Edinburgh and the historical sites around it.

Shower a power-shower, with usual temperature control problems, but this did not detract from our lovely and too brief stay.