Comfort Hotel Gt. Yarmouth  

The staff where helpful

Hotel is a bit dated and tired looking. It really could do with being refurbished. However for the price it was more than adeqaute

Breakfast was good even if the staff didn't get the order right at first. The hotel was probably good for the area!

First room allocated was noisy from adjoining room with interconnecting door and radiators not working. We moved rooms to a family room. There was thick dust on top of the wardrobe where I put my empty bag. The room was not cleaned /serviced the following day. Lots of things had been 'bodged' in the bathroom.

Friendly staff, clean,

Friendly welcome & very accommodating to my request for a ground floor room. Recommended.

The staff was really friendly and helpfull

The matters very lumpy

Very good staff.Good location

Staff were pleasant & attentive

Room was cold, meals were not very good for the price charged ( steak tough & overdone)

Very close to the beach (just cross the main road!) and the hotel is in a side street so very quiet. Our room was very clean, fairly modern with a very good comfortable bed. Bathroom was also good with the shower strong and staying at hot temperature. Tea and coffee in room.

The receptionist was useless with her information over restaurants near the hotel. She told us that along the main road there were lots of places to eat and all good. Well we walked a long way and every place was closed and the choice of those were all fish and chips or burger bars where you had to eat on the road! We finally found one pub open that did food and it was ok but there is no decent restaurant at all.The hotel restaurant was closed!

We found the hotel very enjoyable. We booked at the last minute it was our anniversary. We were not going any where but decided at the last to get away. We looked on the wed site and saw it and its only two hours at the most from our home so we booked it and are very pleased we did,

We came down for evening meal on the sunday night, to be told the restaurant wasn't open which was abit of a shock as I said we went away for a special anniversary and wanted a nice meal like the one we had had on the saturday night with you. To be told it was closed we asked at reception the girl was lovely she said we should of been told when we checked in on saturday that it was closed but we were not so we had to eat in the bar which was nice, but not as intermet as your restaurent is, the girl on the reception did offer to open it up for us but you could not of expected the staff to do that just for two people but it was nice of her to offer

Very good value - good location-good facilities - good room- good brekfast

you have to pay for wifi in bedrooms on coldest night of the year, heating went off at 10.30 and not on until 6.45 add poor quality duvet and it was very cold

All the staff that we met were very friendly and helpful.

We didn't like the fact that the heating didn't come on until 5.0pm.It was the 13th and 14th January we arrived into our room at about 3.0pm the window was slightly open (which I would expect between guests) so for 2 hours we had to sit in the cold. Once the heating came on it warmed up the room quite well. Our other comment was the time for breakfast was very early (we were on a short break, and thought breakfast could between 7.0am and 10.0am) These"complaints" are only minor irritations, overall we enjoyed our stay with you.

Although the room was clean the hotel is very dated and would benefit from a significant refit, was akin to an "old peoples" home. Food was V.poor. Customer service of employees was generally good although presentation was "rough around the edges"...

The only aspect we have any complaints about is that the room was not cleaned or replenished on the second day of our stay.