Mercure Bristol North, The Grange  

Clean, nice grounds.

The cost of drinks was far too high and suggested greed and an element of abuse of a 'captive' audience. Breakfast should have been included in the package. We have just returned from a holiday in the Maldives - if we had stayed/drank/eaten for the same period with you it would have cost us more.

Nice location and quiet

The hotel is pleasant but a little dull, nothing I could put my finger on but needs livening up a little

Very Courteous Staff and Clean Facilities

Breakfast would be better as buffet style

Location was quite lovely - staff were friendly - meals were interesting - room was comfortable and quite charming as were the public rooms. My daughter and I enjoyed our stay and wouldn't hesitate to stay there again.

A little bit of a musty smell but as The Grange is a very old manor house that is not unusual

Location

There is a pervasive atmosphere of negativity and complaining among the staff.

We visited Brsitol for the hot air balloon event, so only wanted a hotel for 1 night. We felt this was a good price for a family room, although we have 2 children, so they ended up sharing with me in the super king, while my husband got the sofa bed which was a single. Fine for 1 night, probably not more though! The indoor pool and extensive grounds were great fun for the children. The hotel was large enough that we didn't feel conspicuous having 2 young, energetic children running about. The staff were a good mix of ages, some having been with the hotel many years have seen it all. There were enough different areas for each of us to sneak off and do our own thing, I read in the lounge while my husband and kids played in the grounds. Had we been staying longer I would have happily ducked into the jacuzzi and sauna, unfortunately we didn't have time this trip.

The decor is a little bit tired, with no air con in the bedrooms, but neither spoilt our 1-night stay.

To expensive for drinks

Pool, cleanliness, location

General stingy aspects such as minute pillows, pitiful breakfast fruit buffet with only pineapple and melon as fruit. Gym in pool area pointless as too hot to use.

Room good size and comfortable. Gardens are delightful. Raal sense of country retreat. Honey in industrial quantities at breakfast - usually grudgingly rationed out.Staff seem cheery and a good team.

Reception didn't fill me with confidence on my arrival. Asked my postcode 3 times, followed by furrowing of brow and furious typing and no indication of whether my booking had been found or not, which is nerve wracking for the late night guest. The spa area is a joke and I have no idea what persuaded Sebastian Coe to lease his name. The contrast between expectation and delivery is Grand Canyon wide

The setting

Food was very average. The Gym was a joke, only one running m/c, one rower and one bike all set on the edge of a rather small pool.

It is a lovely country setting very secluded and would have been the ideal romantic setting

Where to start firstly there was no permanent bar staff one guest was so fed up he went behind the bar and offered to serve everyone. I booked a table at the restaurant as it was a special day my wife wanted to order from the main menu not allowed set menu only we have a party on. No mention before hand of any problem. We elected not to eat, it didnt but it could have ruined the entire day. The staff didnt give a dam !!!!

The bedroom was nice and warm

The lack of welcome and complete indifference to gluten free diet