The staff were appalling - unfriendly, incompetent, unhelpful. No welcome on arrival at all, ignored at the bar, confusion as to whether I'd paid when checking out, promised a newspaper which didn't come (no apology) Offered tea or coffee at breakfast, but when I asked for hot chocolate for my teenage daughter the answer was immediately "no". When I insisted they ask the kitchen, a lovely hot chocolate miraculously appeared!
Despite the hotel being very quiet, we were given a room at the back which over looked a big building site. Thank goodness it was Sat/Sun so no early morning building noise, but otherwise workmen would have been able to wave at us through the windows.
location is great, right in city centre, easy walk to everything. Lovely Georgian building with original features. Comfortable beds & big rooms.