Scarisbrick Hotel and Spa  

There was nothing pleasant about our stay in this hotel. From the moment we arrived at Reception, met by a member of staff who promptly advised that he is not able to book us in and we would have to wait for a member of staff who could, to us leaving - having to wait whilst yet another guest completed their complaint to the reception staff.

Our first impression of the hotel was how dirty it was. Heavy, days old dust everywhere (lift, stairs and room). Coffee/Tea stains on the stairs (white painted at either side of the carpet) remained there from the Friday we checked in till we left on the Monday morning-(I have photographic evidence). The room we were allocated looked nothing like the photos on the web site and smelled of cigarette smoke-requested change, but told hotel was fully booked. The toilet leaked - reported to staff who couldn't fix it-who proceeded to mop it up with the bathroom towels-Urghhh unhygienic. Bath mats were then placed on the floor and remained for the duration of our stay to mop up the leak which was not fixed. The radiator also leaked in the bathroom-staff put a bucket under to catch the drip (remained the duration of our stay-we emptied it regularly- again I have photographic evidence). The wallpaper was ripped around the light fitting. In the hotel entrance there is a sign asking to cleanse your hands due to viruses known to be around with appropriate cleanser to use. Can you imagine my horror then at noticing the sugar bowls in the restaurant had obviously been stacked one on top of each other between services. There was sugar on the bottom of the bowl when I picked it up where it has deposited in the sugar of the bowl it was stacked within. Hands pick up bowls to get to the sugar-germs then transfer to the sugar in the bowl below. Also the eggs were undercooked at breakfast-raw egg white. Charge for the pool was too expensive. Given that I had paid £100 per night for the room I don't expect to have to pay to use the pool.

I didnt like the bed it was so noisy and squeaky the television didnt work properly the picture was half way on screen so you had like a double picture and the noise from the pubs outside was so noisy I phoned down stairs at 1am to complain and it was still noisy at 3am didnt sleep at all when I checked out the reception said it was nothing to do with the hotel room 316 was the worst room ive ever stayed in and I wouldnt come back for that reason and also I booked two other rooms for our parents 1 of them was still dirty when they gave my parents the key but they did give them another room which was very nice

the reception & bar staff were helpful & friendly

We have stayed at the Scarisbrick many times over the last 25 years so to us it was very sad to see the decline in standards since the takeover by Brittania Breakfast & evening meals in the Knightsbridge resturant were something we used to look forward to with fresh food cooked for you along with choice of menu & pleasant staff Now its precooked plastic food kept warm for breakfast with a carvery every night with no choice of meat we went out every night for our food the staff whats left of them are still pleasant but appear unhappy with all the changes why spoil a nice hotel?

The location of our room. Very noisy

The staff were hardworking and helpful.The small pool was convenient [other than access for older people].The building has great potential and should be celebrated as a listed building.

The noise from clubs and pubs prevented restful sleep and there was an overall shabbiness due to the layout of the hotel.I Would dissuade older people from staying at the hotel which is a shame as the potential is there for an excellent experience.

Location

It is situated next to a nightclub and loud booming music goes on until 3-4 am-the music vibrates through the hotel and it is impossible to get some sleep.,

The food was not up to standard,we ordered a dinner at £9.95 each this was over priced the serving plates were cold , including the food, which was left. The bedroom was clean but the decor was past its best,wit h tears in the wall paper, and an Army type over blanket on the bed .When we mentioned the state of the food the staff could not care less,

No residents bar so had to call it a night before we really wanted to, plus have started charging for swimming pool would not go back has lost its attraction

its location was ideal for a city stay in southport.breakfast on the 2nd morning was very good (unlike the disaster that was the 1st morning)

ok well, the parking is a absolute nightmare,the shower was very hit and miss,the so called facilities (pool and gym)have to be paid for(not told about that on website).television reception was terrible,rather not have sky than it keep freezing all the time.The breakfast (service and food) was an absolute disaster on the 1st morning(redeemed by the 2nd mornings obvious staff change).in conclusion there is a lot of work and retraining for Britania to do here,but the foundations of a lovely city hotel are there to be worked on.I would go back just to see how they get on.

Hotel in a state of disrepair. Needs money spending on it and a good lick of paint..

Location size of room

Hotel needs updating - bathroom radiator rusty hand wash basin cracked mouldy bath seal

Local to where we where going for evening, room was comfortable and good for price and breakfast was lovely

Three staff on reception just kept talking when I approached desk and I had to speak to get any attention. Not what I expect from a manned recetion desk. When leaving did not even ask if we enjoyed our stay. The posters advertising events in the hotel as soon as you walked in where of poor quality and removed from what was once know as one the best hotels in Southport to akin to a cheap bed and breakfast.

THE ROOM WAS NOISEY LATE AT NIGHT, DUE TO THE LATE NIGHT BAR BELOW US.