Borough Arms Hotel  

Close location to Newcastle under Lyme. Friendly staff and clean

Breakfast was not nice very cheep ingredients used. Room was clean but well worn in

Price Breakfast

Cold bedroom

the room was clean, no frills comfy and well equiped. great value, breakfast great, staff very helpful, will stay again.

saturday night wedding disco til one am was unfortunate. they did put us as far away as possible though, and we watched extra telly. not a deal breaker!

comfortable anex rooms good breakfast close to town

The Borough Arms is a comfortable and cosy place to stay. The staff are always very friendly and accomodating. the Borough Arms is Central to Newcadtle Town and easy access to the motorway.

very good hotel for the price

I thought the meals were very good and the bedroom was very adequate for a short or long stay. The Car Parking facilities were very good.

I felt the staff in the dining room should be trained to clear tables. At one breakfast we had our fried breakfast was brought by the waitress who had nowhere to put them as the cereal plates were still in place. At the evening meal we had to put the veg etc on the windowcill as empty glasses and plates had not been cleared. Also I think it would be better to have the bar staff on duty in the bar in the evening each time we had to go to Reception to say we wanted a drink before anyone appeared.

Could be a good location. If upgraded could be a good hotel. The girls serving breakfast, were delightful and could not have done more. Reception could do with training.

Asked for quite room but was two doors away from road side and very noisy. Small bed uncomftable. Room very tired, dull, burnt holes, stains, old and shabby. Bathroom needs descaling, tiles, walls, taps etc. black condensation , dirty, Stained shower cutain. Room and bathroom desperatly need upgrading. Orderd bar snack from menu, told unavailable. They don't serve cake or biscuits with coffee. They donot serve decaf tea and only instant decaf coffee. The Restaurant was only serving Christmas dinner on the 30th December, no choice!

Comfortable, clean and convenient.

Everything was more or less O.K.

No bar or restaurant food on a Sunday night, but there is a good pub up the road.

Comfy bed, good food.

Towelrail not working

good bar service

rooms need some T L C

We booked an overnight stay - only met the receptionist who was quite friendly & helpful, we didn't use any facilities or dine at the hotel, room was good - quite comfortable with shower & bath, parking right outside our door. It suited our purpose.

Noisy disco until 12 midnight, plus traffic noise.

Very friendly and helpful staff cracking breakfast got to be the best cooked breakfast I have had in all the hotels I have stadyed at. We have been to this hotel now three times in the last 6 months.

There was nothing we didn't like

It was convenient for the venue of a function we were attending and it was reasonably priced.

Nothing.

Friendly staff

Probaly the hotel needs some maintenance

Friendly, helpful staff. Availability of free car parking. Breakfast quickly cooked to order.

Car parking markings had almost disappeared.

Nice comfortable hotel, excellent staff. I was given an out of hours breakfast due to an unexpected early checkout. I would highly recommend. Excellent value.

Nothing

Very friendly helpful staff. Breakfast was very nice, lovely relaxed dining room. Easy check-in and out. We were in the annexe and the room was more than adequate. Clean warm very nice with the added bonus often and coffee facilities

Convenience.

Needs a new mattress on the bed in room 2. Creaky floor boards.

The Borough Hotel was very convenient for our needs. The staff were friendly and the atmosphere relaxed.

The location

I didn't like the room at all. We were located in an annexe across the car park, the room smelled old and mouldy. The front door was mouldy. The TV didn't turn up enough, the bathroom was really old and dated. We were generally unimpressed by the room and felt it needed a good updating.

The coffee tray was dirty adn so were the mugs. The room was cold and uninviting! The receptionist was curt!

Our stay was specifically chosen for proximity to our evening gathering nearby

Staff were friendly, breakfast was good.

Avarage hotel