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Newest reviews for Bourne Hall Country Hotel

  • June
      United Kingdom
    September 1, 2014

    Public rooms were clean and comfortable, the breakfasts were excellent

    the bedroom was dusty with cobwebs, the mattress was worn down and because the room was so small a huge fan was put in because it got so hot. it does need a refurb

    5.4

  • John
      United Kingdom
    August 26, 2014

    The setting and friendliness

    Room to small for amount paid and could do with a up date

    7.1

  • Anonymous
      United Kingdom
    August 26, 2014

    The spa area was very tired looking along with the bathroom plus the extractor fan in the bathroom was very noisy.

    5.4

  • Stephen
      United Kingdom
    August 24, 2014

    Swimming pools were great, staff very friendly and helpful

    Hotel needs bit of a facelift, family room very small, bit of a climb up steep hill to hotel can be a struggle.

    5.8

  • Jackie
      United Kingdom
    August 23, 2014

    Indoor swimming pool

    Outdoor swimming pool not heated. No games room. Kids 8 and above are welcome, but few facilities

    5

  • James
      United Kingdom
    August 22, 2014

    Bed comfortable, Breakfast v.good. Hotel peaceful. Staff helpful. car parking good.

    Room not as clean as it could be and cleaning liquid stain under toilet seat could be removed. Breakfast time when busy, staff seem hard pressed to keep up with orders and have to wait for coffee to be made. Pool area and loungers need a bit of TLC

    6.3

  • Ivan
      United Kingdom
    August 21, 2014

    The staff were excellent & super polite & helpful. The pool was a big plus and one of the main reasons for booking this hotel. Beds were comfortable.

    Only thing that was a negative was the really creaky floorboards in our area.

    9.2

  • Wendy
      United Kingdom
    August 20, 2014

    Everything food was good staff welcoming and very conviniently located near all services

    Everything was good

    9.6

  • Anonymous
      United Kingdom
    August 19, 2014

    Location

    Poor shower, bathroom needs refurbishing, quality not up to expectaton and price paid

    6.7

  • Anonymous
      United Kingdom
    August 17, 2014

    The manageress was very friendly and accommodating. Food quality was good and the hotel was well located for easy access to Shanklin and beyond. Generally a pleasant and enjoyable stay.

    Some of the decor was a little dated.

    6.7

  • Melvyn
      United Kingdom
    August 17, 2014

    The staff were excellent and very helpful, the food very good , the dining room very comfortable.Lovely views from the patio area. Good hotel to stay at for touring the island. Parking excellent.

    Hotel not a good location for local walks, very steep hill. The housekeeping could have been improved in our room.

    7.5

  • Stuart
      United Kingdom
    August 12, 2014

    staff friendly and helpful. Breakfast very good. Indoor pool ok and Jacuzzi good.

    Dirty towels. Out door pool dirty . Sauna two small. No steam room.

    5.4

  • Simon
      United Kingdom
    August 10, 2014

    Overall a lovely 3 nights with a nice room, nice breakfast & nice staff & a very nice indoor pool.

    Outdoor pool & loungers area tired & paying extra for a sea view & just about seeing it through the leaves.

    7.9

  • Nicola
      United Kingdom
    August 8, 2014

    Breakfast was good and staff member was very friendly and gave good service.

    The hotel on the whole was a bit tired and in need of a lot of updating, our bathroom needed decorating and tiling finished off. Grounds would benefit from a good maintenance man! Could not get an evening meal only on monday which was no good for us.

    5.4

  • Nicholas
      United Kingdom
    August 7, 2014

    Staff were friendly Breakfast delicious Room comfortable and well stocked Great location Lovely swimming pool

    Cleanliness of corridors, webs and spiders. Not in rooms though.

    9.2

  • William
      United Kingdom
    July 29, 2014

    the island

    room far to hot , no a/c , no real interest in helping as they know most people won't be back , breakfast poor . ended up covered in insect bites as we had to leave windows open all the time just to make it bearable.

    3.3

  • Eileen
      United Kingdom
    July 29, 2014

    Family business

    Outside pool could have been cleaner

    7.9

  • Adrian
      United Kingdom
    July 27, 2014

    A lovely location, easily accessible but still high enough to feel secluded and to enjoy the magical sea view. Lovely outside terraces, gardens and pool. Breakfast was plentiful and the best start to a day you could hope for. Staff very friendly and Carol, who is the owner and face of the hotel will do everything within her power to ensure that your stay is as pleasant as possible.

    There's nothing to dislike!

    10

  • Anonymous
      United Kingdom
    July 18, 2014

    Carol and Emma (receptionists) were very welcoming and friendly, great views.

    No attention to detail, not as clean or as luxurious as it could or should have been for the price. Feel like the owners could do so much more with such a beautiful building in a beautiful location!

    5

  • Peter
      United Kingdom
    July 17, 2014

    Two very nice single rooms with sea view. Very friendly and helpful female manager. Lovely patio overlooking sea. Excellent value for money. Good breakfasts.

    The male manager. Made offensive personal remarks. Little social awareness.

    7.5

  • Anonymous
      United Kingdom
    July 15, 2014

    The grounds and swimming pool area. The pool and area were small but quite adequate and very welcome after a long hot drive. The staff were very friendly and obliging.

    Nothing in particular, other than the breakfast service was rather short between 8 and 9.30. Everything else was lovely. We had a very enjoyable stay.

    8.8

  • Peter
      United Kingdom
    July 4, 2014

    Promptly changed broken fan when asked. Gave useful directions.

    Breakfast window is unreasonably small (8-9:30am) Checkout time is not pronounced (10:30am) - when asked for extension received a moody response. Both the sauna and steam room were out of order- these facilities remained photographed on all booking websites. Indoor pool smelled stale and of mildew.

    5

  • Martin
      United Kingdom
    July 1, 2014

    Outside facilities: pools, jacuzzi, sauna

    No extractor in bathroom room smelt stuffy and needed a fan on constantly to ventilate the room

    7.5

  • Anonymous
      United Kingdom
    June 29, 2014

    Location of hotel Pool good Staff very helpful

    Irregular opening of restaurant in evening

    7.1

  • Zoe
      United Kingdom
    June 22, 2014

    The staff were friendly, the pool was nice, the scenery is beautiful.

    The room wasn't very clean, there was a wedding going on but we were not informed of this and the noise went on past midnight! No bottled water in the bedrooms! The walls are very thin so we could hear the people in the next room snoring all night! Couldn't even park our car at the hotel as the tiny car park was full so had to park it down the bottom of the next road! The breakfast was not nice, it was barely warm! For the price the hotel charges I was not impressed at all and won't be staying here again!

    5

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