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Newest reviews for Bournemouth Highcliff Marriott Hotel

  • Angela
      United Kingdom
    2 September 2014

    Location, good service, excellent staff attitude, nice size comfortable room and bathroom, very good breakfast, parking available.

    8.8

  • Vittorio
      United Kingdom
    1 September 2014

    Just food and drink.

    Price to expensive for what they offered. The cottage is a standard double room. Staff not bad but not excellent. Very poor cleanness: never clean the room in two days. Never recommended to a friend.

    4.2

  • Anonymous
      United Kingdom
    31 August 2014

    room spacious excellent position right next to the beach. we stayed during Bournemouth air show so was full.but staff were always smiling. good service.

    ac needs updating. need to pay for parking and wifi in room.. most places with similar pricing include this for free.

    9.5

  • Anonymous
      Switzerland
    31 August 2014

    Relaxed atmosphere. Friendly, global staff. Great views from the Hotel. Funicular to the beach.

    Sounding floors. Training of staff could be better.

    7.5

  • Leigh
      United Kingdom
    29 August 2014

    Everything - will definitely book in at the hotel again

    10

  • Jenni
      United Kingdom
    26 August 2014

    the pool was lovely along with the room itself. the staff member i dealt with to check in was wonderful. breakfast was nice.pool staff were lovely and friendly. location good walk from beach.

    the bed was so uncomfortable. i didn't sleep at all. it was to bouncy and need more varity on pillows. room was hot even with the air con on and was very dark due to the small window. the check out lady did not explain or accept how much i paid was the final bill as system down. could of been more helpful.

    7.9

  • Anonymous
      United Kingdom
    26 August 2014

    Lovely view of the sea from the cottage room I had booked. Really friendly and helpful staff from the moment we arrived. Great location on the seafront with good hotel facilities. A short walk form the town centre, lots of places to eat and drink surrounding the hotel. Lots of towels, products and kits in the bathroom. The bed was comfy and slept well. It was generally a lovely stay.

    For the price of the room I expected a few more special touches to make the stay more comfortable. Such as robes, slippers, a selection of tea, fresh milk in the mini bar etc. We had a broken lamp in our room - which in my opinion should have been removed or replaced. This meant we only had the bedside table lights in the main bedroom. I disliked the central placement of the shower over the bath as the shower curtain would cling to you.

    7.1

  • Sharaz
      United Kingdom
    26 August 2014

    Everything, best location you could ask for, would definitely stay there again, right next to beach,

    The room we stayed in was really hot even though we had the fan on all night and day. No air conditioning,

    10

  • Andrew
      United Kingdom
    26 August 2014

    upgraded on arrival at a busy time with 4 month baby for more space. breakfast very good. Leisure facilities excellent.

    8.3

  • Remy
      United Kingdom
    26 August 2014

    Sabrina from Reception was very friendly, helpful and professional, she was the best staff member. Chloe from Reception was also very nice and smiley. The room was spacious and comfortable with a lovely view. The hotel have a good location. The breakfast has a big choice and the food is lovely and well presented.

    The bar staff were unfriendly and rude for some of them. We had to take the menu our-self as no one was coming to serve us, it take a long time to receive our drinks. The breakfast staff were not trained and were a bit lost and the service were not really good. The bar terrace was very very dirty (sticky table, bird poo, cobwebs, dirt & cutlery under the wooden deck....), Lot of cobwebs on the way to our bedroom (cottage), the room was clean quickly (bin not empty, pillow on the floor), Turn down service came the 1st night but not the 2d night.... I had a Gel-manicure on Sunday and they took me 15min late because there card machine was not working....so instead of 45min treatment I had only 25min, the manicure was done quickly and without precision, even if Katie was friendly I was very disappointing.....So even if the hotel is nice, the lack of attention and the unprofessional staff and service put really the hotel down.......

    5.8

  • Martin
      United Kingdom
    26 August 2014

    Great location Very helpful and friendly staff Nice comfortable hotel

    8.8

  • Anonymous
      United Kingdom
    26 August 2014

    Friendly & helpful staff

    10

  • Anonymous
      United Kingdom
    26 August 2014

    Staff were all very friendly and helpful. Service and food was also very good. Excellent location on the front.

    Paying for Car parking !

    8.8

  • Bernie
      United Kingdom
    24 August 2014

    Made to feel welcome all the time

    Leaving to come home

    10

  • Mark
      United Kingdom
    24 August 2014

    Staff were amazing!!

    Aircon needs updating and lift bounces and does not always stop in line with floor!

    7

  • Seyed
      United Kingdom
    24 August 2014

    Location Seaview Staff politeness

    Poor shower pressure on the 4th floor Expensive car park Limited breakfast buffet

    7.5

  • Yiu
      Hong Kong
    22 August 2014

    The location is ideal and the service is very nice

    None

    9.6

  • Kevin
      United Kingdom
    20 August 2014

    Very nice and welcoming initially.

    Once you had your first drink they did not come back and ask you about a second etc. Seemed more concerned about friends visiting.

    8.3

  • Keith
      United Kingdom
    19 August 2014

    Breakfast buffet is great. staff were great great facilities great location

    standard rooms are very small for the price. walking through the carpark to get to your room.

    9.2

  • Keith
      United Kingdom
    14 August 2014

    Staff are great, location of the hotel is great too. Rooms are very well kept.

    Noisy at night due to old windows making noise due to wind.

    10

  • Juan
      United Kingdom
    12 August 2014

    With a busy year, we only had a chance to spend a weekend at the hotel. But it was a great break. A clear recommendation. Great service, extremely friendly international staff, good food, excellent location, very clean and nice pools.

    With great hotels, fees are not cheap. But they could never sustain themselves, and the quality of their food, service and staff otherwise.

    9.6

  • Peter
      Switzerland
    10 August 2014

    Location and view was wonderful. Very good breakfast buffet and dinner.

    Outdoorpoolarea to small an to loud (children)

    9.2

  • Anonymous
      Sweden
    29 July 2014

    We liked the location on the beach with a very nice view.

    A Little overpriced. Internet expensiv and should be included in this price.

    8.8

  • Ray
      United Kingdom
    29 July 2014

    Hotel and décor great Restaurant Breakfast and Dinner was excellent Nice big bed and view (at a price) Staff were really friendly, especialy reception

    Bar staff, needed chasing to serve you (with a smile though) not just once but always. Bar food, not very good and certainly not worth the price Ran out of popular wine, all week! Room cleaning was just adequate, food under edge of bed the whole week. Cleaner left room open one night. Pool was not as clean as it should be and about a foot below proper depth for skimmers (topped up when many complained) Electrical junction box on terrace had exposed wires, when pointed out it was taped over. Air Con worked well but could not be adjusted for temp (good job it was hottest week of the year) Management needs to smarten up the QC and then it will be worth the price, until then its a 5 star pretending to be 3 star

    8.3

  • Christopher
      United Kingdom
    26 July 2014

    Position overlooking sea. Staff "can do" friendly attitude. Comfortable lounges. Breakfast buffet. All excellent.

    Outdoor pool rather small for all those children with their li-lo's; also very shallow.

    9.2

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