The place seemed short staffed particularly when we arrived as we had to go the bar (which was busy) and wait our turn before getting the attention of a member of staff so we could check in.This is OK in a pub but not in an establishment which describes itself as a hotel. Many of the staff are foreign nationals which adds a charm to the place but we sometimes we found it difficult to make ourselves understood (and they, too, in turn).
We had been booked to stay for two nights but, unfortunately, one of the party became ill (nothing to do with the hotel) and we had to cancel the second night's stay. The hotel charged us £99 "unless the room was re-sold" which, of course, we were unable verify. Although we considered this unfair (after all, we were not a "no-show" but just curtailing our stay) we settled under duress. Through Booking.com the hotel inform us they will not budge from this position. Potential guests / readers of this review may like to take heed of our experience of the cancellation charge and if they find themselves having to curtail their stay might prefer to make some up spurious complaint as a reason for leaving instead of being honest as we were. This has left us with a bad taste in the mouth and that is a pity as we often called in for a meal or refreshment on our frequent visits to the Highlands. There are plenty of other establishments in the area worth considering. We could not get the wifi to work at any time in the bar (the place where it supposed to be available).
Well located for climbing the local Munros or as a stopping point on the West Highland Way or as a stop-off on the way to/from northern Scotland and islands. Within a very short walk of the railway station.
Smart room in a newly constructed building (though looks like warehouse). Good quality fittings and toiletries. Good, if limited, menu. Excellent real ale, well kept. Smart restaurant attached to the bar.