Bridgewood Manor - QHotels  

Comfortable room and bathroom

1. Room either too hot (with heating turned off) with the window closed - or too noisy (traffic noise) with the window open 2. Breakfast poor - good selection, but everything had been sitting keeping warm for far too long. Scrambled eggs in particular suffered from this.

The first impression was great especially the friendly and welcoming attitude of their staff, this was first class. The decor was very well thought through and the colour coding was very good on the eyes and therefore was very reassuring that about the service I could expect to receive. The atmosphere and the surroundings of the hotel was very peaceful and away from the usual hassle of the city. The facilities were also very user friendly which made my stay that all the more relaxing i.e. the labelling of the room telephone for the different facilities was unusual but most helpful.

My only issue is with the water system especially when using the toilet late in the night as the cistern made loud and annoying noises when filling up the WC.

Reception very attentive and friendly. Rooms and corridors tending towards tired decoration. Room on same standard as premiere lodge or travel lodge type accommodation. Good parking and close links to London via M2. Gym and swimming facility again warm welcome by staff. Gym room compact. Swimming pool small. Overall good value.

the staff were very friendly and ready to help

the sofa in the foyer which is tight up against the wall[near the main exit] with a dado rail just at head height. My wife sat down and slumped back and banged her head badly [I wished I got it on video] thankfully she was ok . but it seems that other guest may have done the same. No harm done though.

Wasy access to maidstone and chatham for a family wedding.

Late check in.

For us it was the convenience of being close to friends and ideal because of the price package we used through booking.com.

The noise from other residents in the corridor is not very nice and something is needed to improve the noise factor, other than that we enjoyed our stay.

Suitable location. Quality known from previous visits. Very attractive price offer. Excellent breakfasts.

Missed a Bible in the room.

When I booked online I requested a bottle of wine to be in the room chilled on arrival for us as I was taking my husband away for his birthday so thought it would be a nice surprise. On check in as we were both there I couldn't mention it to the receptionist however it seems I was the only person to be surprised as nothing was in the room when we arrived. Shame. There seemed to be some confusion on the part of the receptionist re our booking when we got there, some admin thing, so no idea whether our wine turned up in someone else's room or not! It was in the comments on the online booking but obviously not picked up by hotel staff. I didn't complain at the time as it didn't seem necessary, it just would have been a 'nice to have' instead of a need. However, the hotel missed out on the sale of an extra bottle of wine that day due to this inattention. On arrival, we ordered room service and were pleased with the food however, I had requested rose wine with the meal and instead got red. Didn't drink all of it as it wasn't what we chose however, again I didn't feel the need to complain at the time or ask for it to be changed as we'd travelled quite a distance to get there and were just pleased to be eating in our room soon after arrival. Here seemed a better place to bring it up since you've emailed me to request feedback!

We found all the staff very obliging, friendly and always smiling, even under pressure.

a bit difficult to find due to the numerous one way road systems. A navigational aid does help.

Excellent location close to motorway

Was very 'open plan' in feel and nicely decorated.

Our room was 'on the system' as showing clean and ready but when we got there it wasn't ready. After an apology we were given another room that door wouldn't lock. So maintenance was called. My wife suffers from me and found our arrival very stressful and tiring. The staff were very polite and apologetic but it didn't make a good first impression.

Bad room service(old bread), no baby cot ready!!!