Best Western The Brighton Hotel  

We chose this hotel because of the location and we had stayed in other bw hotels and was under the impression that they were of a reasonable standard - that is until we booked this one. We were offerred an upgrade to a superior room for a charge of an extra £30.00. The room itself was large with a seaview. The windows were filthy and the carpet was unbelievable stained and grubby. I did not take my shoes off during the entire stay in this room. The bathroom was long and narrow and very clinical. There were no toiletries apart from a soap dispenser above the wash basin and over the bath. Breakfast was served in a very nice room and the staff pleasant. The food when served was hot but as one of the toasting machines was ooo I had to queue to toast my bread. The cereals were very limited. I did report the stains on the carpets in our superior room - two I think were blood stains to reception on our departure. I would never stay or recommend this hotel to anyone. This hotel turned out to be very disappointing and we would never return. There are lots of hotels in Brighton and unfortunately I chose the wrong one on this occasion.

Location opposite sea.

Poor quality rooms. Windows didnt fit properly, v v draughty housekeeping padded the draughts out with bath towels, unable to ventilate room. Bed v v uncomfortable. Room v v cold radiator didnt work had to request fan heater. Room leaked water through roof onto pug sockets had to request to be moved. Poor meals ie none in the evening!! Limited bar snacks Whole hotel leaked in dining room and bar area

Top marks for the reception lady which was extremely friendly and helpful. Hotel well located along the beach, a 10min walk from the city center.

Very convenient location for front and sights.

The duvet was too small

The staff were very friendly and helpful. I complained about the toilet door to my room and they immediately offered me another room. The second's room toilet door still wasn't closing well, and after I complained again (my second complaint in a space of 30 minutes) the receptionist apologized and upgraded me to a complimentary Super King room!!! Honestly I didn't expect that :) I placed this here only to state how helpful, responsive attentive I found the staff during my complaints.

On the down-size I didn't think it was a good value for money because of the reason I stated above

The location and staff were good breakfast was excellent

The room was ok but the bathroom was to small the shower did not work properly could not stabalise temperature and no power

The staff on reception were very friendly and helpful.. Our room was lovely and facing the sea!

Good value for money for an overnight stay for business trip, nice breakie too

Shower was poor

Easy and friendly check in by Lithuanian receptions who had a superb smile.

No parking

The cleanliness of the hotel was good and the daytime staff were pleasant. However there knowledge of the local area was not as good as it should be. The directions I was given would have sent me a mile passed where I needed to be. I used my own initiative to find my venue.

The fire alarm was set off at 1.57am. This I do not have a problem with as it can happen anywhere. However, we were not shown outside by any member of staff. He stood by the desk doing nothing. When we were outside we all waited in the courtyard with some guests even sitting on the steps. I do understand that guests presumed it was a false alarm, however the staff should make sure that everyone meets at the allotted meeting place. I would presume this to be across the road away from the hotel. If the courtyard is your allotted meeting place then this is extremely dangerous as it is too close to the hotel. If there was an actual fire the guests would be at risk. There was no communication from the staff during this time at all. We were allowed into the building by the fire brigade, with still no communication from the staff. I also believe that the only fire exit for the whole building is the main staircase. I am not sure how safe this would be in the case of a real fire and if there is another exit, we were not made aware of it. As I am a fire officer at my workplace I am aware of procedures and how staff need to be in the case of a fire or a drill. Maybe you should give any staff that are on desk duty the correct training to carry out this role. It is not good to always presume it is a false alarm. Every time the alarm goes off it should be treated as a real emergency or one day you may be caught out. I would hope that if I ever visit again these matters would have been rectified. I would like to feel safe when away from home.

We had a spacious superior twin room with side sea view. My husband had a mobility scooter with him and the reception staff were extremely helpful and courteous.

Breakfasts have gone a bit downhill - not a very good choice on the buffet counter and the whole thing pared down to make it easy for the staff - ie "buckets" of cutlery on the table. Staff were efficient and pleasant and the cooked breakfast adequate but nothing that would stay in the memory and the pork sausage was definitely from the budget end of the catering scale.

The ensuite shower room was tiny - difficult to dry yourself after a shower without having to sit in the sink!

The location - which is why we chose it - but what a let down - see below

The Brighton Hotel has shattered the reputation of Best Western. The Hotel is in a state of disrepair and the Hotel group should more accurately be renamed as worse western. The only thing we liked about the Hotel was the location. However it was grossly overpriced for what the Hotel offered. The bedrooms were small and cramped. At night with the heating off - the room was unbearably hot. The window could not be opened fully which added to the discomfort. the staff were unfriendly and straight laced. No smiles - even at check in. The receptionist made a dogs dinner of the check in. should have been a simple card swipe - but took much longer. WORSE STILL - the electrical sockets and plugs which were not PAT tested. A wall mounted double socket had a four gang line mounted extension lead fixed to the wall. this was to accommodate extra electrical appliances. I noted that the extension and additional electrical item did not have the safety sticker - fire risk perhaps? What kind of numbskulls are allowed to run a hotel which is in such disrepair and so out of character for the Best Western group? Even the Hotel sign (in Montpelier Road) spells RIGHTON HOTEL (the B is missin No complaint was made to the Hotel – it seemed pointless. There was no connection or engagement. I was not enraged by it – simply disinterested and will not return.