Britannia Ashley Hotel  

helpfull ness of the staff

It was near somewhere else that I wanted to be

comfortable, nice and quiet and a good price

poor breakfast - no yoghurt, no veggie option and generally a bit limited, would not want to stay more than one night. Also no parking except on street or in expensive car park

I It met our needs for the purpose of our stay. Unfortunately we didn't have time to make full use of the facilities. It met the expectations of a 2* rating with the added extras included i.e. toiletries, availabilities of tea/coffee in the room. Staff were pleasant and helpful arranging a taxi for us.

Only negative comments was the breakfast tmes are too short, we would have had breakfast but it finished at 10.00am( especially on a weekend). The room could have been warmer, it was cold when we arrived and in the morning when getting up and there was lots of condensation on the windows and water running onto the sills, double glazing would be benefical.

Good location in centre of town. Comfortable and friendly.

Central location was very convenient.

Non smoking room booked. Smoking room allocated. Nearest car parking necessitated early morning rush to pay fee before traffic warden arrived. Britannia Ashley should negotiate some arrangement to allow guests a more convenient way to pay.

Everything was lovely and clean, the staff was friendly and it's near loads of shops and restaurants

Only one thing can be faulty: the free wifi is only available in the restaurant, not the rooms

Location

The Britannia Ashley hotel must be the worst hotel I have ever stayed. When arriving at 10.30 in the evening I was told that the system had gone down and could not be allocated a room for two hours. I explained that this was unacceptable and after half hour was given a room. When entering the room I found it was already occupied and a man was sleeping who woke up very upset. I then complained and after another half hour was given a family room of three single beds and which smelt very bad of cigarette smoke. When complained that I had booked a doble bed was told sorry thats all that is available and it is a smoking room. The whole room was very dirty. I paid the bill and then was told could not get a receipt until the morning. When requesting a receipt in the morning was told sorry receipts are not available so you need to write to Britannia hotels. I cannot believe how this hotel is still open ! My advise would be to look for alternative accommodation.

Situation convenient. Able to make last minute single room booking on line with no fuss.

Having to pay £2 for using my debit card. Next time would bring more cash! Car Park - it was a nuisance having to deal with car always at 8.00am if I wanted a lie in.

Location and rate for Friday evening.

Room had a radiator in that was on permanently and the window was open slightly to let some of the heat disperse but it was noisy and hot all night and hence got no sleep at all! Lift was out of action so 3rd floor was a hike! Would stay again but not in that room!

Friendly bar area.

Expensive for what it is, orgnised a taxi and reception failed to execute

It was in a handy location to where I needed to be

Not very clean...Cracked sink in bathroom...Furniture and bed in bad condition (ie. Falling to pieces). Couldn't turn the radiator down... Couldn't open the window to get some fresh air, as it was stuck and covererd in black mould. Quite a depressing place to be!

I stayed there purely for convenience as I was attending a funeral

The bed was extremely uncomfortable, also the pillows, one night was enough. Although, I did request a quiet room not overlooking the road and the room allocated covered this well. Check-in was rather chaotic and I had to wait some considerable time before being checked in, probably due more to the inability of the guests in front of me being unable to make a decision about their wake up call.