Britannia Hotel Birmingham

The staff were very helpful and when I had an issue with my room (air con not working), they were up to the room within minutes and resolved the issue just as quick (with a complementary breakfast thrown in).

the hotel is very basic and as a business traveller, it may not feel like a home from home; some of the rooms are quite small and you need to ask for regular items such as ironing board.

So very hard to find - entrance of the hotel not even facing on the street.... Asked for a non-smoking room - they gave me a smoking room (and couldn't change it). Paid for b&b, they told me I was R.o (they later accepted their mistake but lady at reception never apologised!). Tv was not working, bathroom looked 50 years old, no airconditioning and couldn't open the window due to the noise coming from the back of the hotel (some kind of generator?), the whole presentation of the hotel was so dated and off-hand it was unbelievable. Noticed trays outside the rooms remained uncollected from the previous night and at least until I checked out. A very unplaisant experience, couldn't leave early enough in the morning. You have been warned..!

The bed was clean and resonably comfortable.

The bathroom was very dirty

Location

Plenty -- I have written a letter of complaint to them. Room very dark (with light on) so not possible to work in the room, also no real surface on which to work unless you clear the small table for tea-making facilities, but even then there is not space for a chair to sit on at it. As I was there on business, being able to work in the room was crucial. Asked to move room, but couldn't. Asked for a refund (had literally just paid 10 minutes earlier when I checked in) but they said they'd bring me a lamp. Despite reminding them twice, this never arrived. When I called to complain, I was told they'd tried to ring me (I'd been by the phone the whole time) and that there was no lamp. By this time it was too late to move hotels and I had lost three hours when I needed to be doing work for the next day's meeting.

We selected the Britannie due to its position near all public transport and also the conference centre

Location

Environment

it was in the city centre & convinient for shopping & NIA.

my booking was room only at the hotel, but i had booked B&B this wasnt a problem at all as i had the email to confirm this.

tea/coffee facilities. bath and hairdryer. fluffy towels

we were in a smoking room and i had asked for a non smoking

We had gone to Birmingham especially to see Jimmy Osmonds final 2 shows (Chicago) at the Hippodrome.if I hadnt stayed in a hotel, I wouldnt have been able to see his last show, because the trains would not have got me home.I Found the hotel to be what I needed for my particular trip and have no complaints. I was on a budget and this fulfilled my needs!

Central heating(???) was a bit noisy, but thats only cos I am used to quiet.My son mentioned the decor being "dull" but he is 15, what did he expect?!! My son also mentioned about the "view", but I told him we got what we paid for(you cant keep everyone happy!!!! Especially 15 year olds!!!!)and that we were 6 floors up. The things I have mentioned, I dont think you can do alot about .

PEace and quiet.

Bed was rather uncomfortable.

Perfect position in the city centre and the New Street rail station. One of the staff was extremely friendly another wasn't.

An old building. Missing few things like iron. Didn't like the revolving door especially when I had luggage.

The bar area was relaxing and informal

The corridors were dark and dismal and stale. No parking facilities, this was only made clear after I booked the hotel.

lovely room good faciltites close to train station and airport handy for town centre

would have liked a tiny window to open for fresh air