Britannia Hotel Coventry

The room was comfortable in an ideal location for my trip and the staff were really friendly

The bedding was dirty and the room had a smokey smell about it which would put me off as a non smoker coming back again

Very convenient location for the centre of Coventry

Bit unclear where parking located

Centrally located with clean, functional rooms. Staff were pleasant, and help was on hand whenever needed.

It is well situated and the breakfast was very good. It also useful to have access to wifi (although its range didn't extend to the 6th floor)

The rooms were not particularly clean and the furnishings looked tired. However, since I did not pay much money for the room, you get what you pay for (would be happy to have paid another £5 for a cleaner room)

Location

Slightly decaying decoram

friendly

Heating in bedroom did not work very well, I was cold most of the time. Also the bar was very cold.

Price, excellent reception assistance, broadband availability, central location. Barman was good. Nice bar meal.

Carpet in bedroom needed a clean, TV and remote control were poor.

The hotel was clean and the accommodation was comfortable, the room was quiet and not too hot.

The staff customer services were not good. in the dinning room the staff were reluctant to clear the table we didn't get the tea/coffee that was included in the price because of this lack of interest. At breakfast we had to find a member of staff after waiting for 5 minutes ~ we were on a very tight schedule. When trying to checkout I wasn't able to get a bill for the 4 rooms I had booked, they had to be produced per room, this meant that my visa details were given to my 3 collegues and caused me great difficulties when claiming back from workplace.

The food wasn't bad, and the hotel was not as dirty as previous reviewers made it out to be. That's about it.

Some of the staff (not all) were down right rude and misleading. My business in Coventry wrapped up a day early, so at about 11.30 A.M. I asked the girl on the desk (not the least bit friendly from the start...somebody should teach this kid to smile) if it were possible to check out a day early from my original arrangement, and if my account could be refunded for the last night that I wouldn't need the room. At this time she said, 'Sure, you can check out whenever you like'. When I went to check out, I asked about the refund for the one unused night and she told me the hotel has a no refund policy. I reminded her what she said earlier; she got cute and said: 'I merely said you may check out whenever you like'. No refund. Rip-off!

smell of food was great but had already organised to go for a meal elsewhere.

stayed in room 339 the room was comfortable and clean but the acess water from the bathroom flows to the floor in the room because the first smell i got when entering the room was damp once you walked into the room it wasnt there and just give the curtains and windows a clean

the location of the hotel

the attitudeof the staff was very bad and also when i came down for checkout , i was so suprised when thet told me that i had to pay 25 pounds for late checkout and it was 11.35 when i asked they said the checkout time is 11.00 oclock. which i was very surprised

Very good room, large, well furnished with a fantastic bathroom. Excellent breakfast.