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Newest reviews for Gatwick Europa Hotel

  • Jennifer
      Canada
    September 1, 2014

    There was no bed spread on the bed which just demonstrated a lack of respect for traveler. I was in the lodge and the floor of the bathroom was not cleaned. No wifi in room disappointing but mostly the dirty floor and lack of bedspread was upsetting.

    4.6

  • Jim
      United Kingdom
    August 31, 2014

    Bit close to M23

    6.7

  • Josephine
      Nigeria
    August 31, 2014

    The staff was very courteous and helpful. It was also very close to Gatwick Airport.

    8.3

  • Paul
      Ireland
    August 30, 2014

    Friendly receptionist

    No wifi

    5

  • Sandra
      United Kingdom
    August 29, 2014

    Friendly and very helpful staff Good location for Crawley and Gatwick. Good Parking Nice entrance to hotel Nice size rooms Good price

    The Lift was not working the day we arrived. The key to our door didn't work, and we had to change rooms after 24 hours, as kept on having to go down to Reception to be let in with a pass key. We felt that the Staff were really willing, capable and helpful, but were let down by an obvious lack of maintenance.....and felt sorry for them, as they really did their best, and always with a smile and positive attitude despite frustrations

    7.1

  • Damian
      United Kingdom
    August 29, 2014

    Location, size of room, leisure facilities

    Traffic noise from A23 on one side of the hotel is quite heavy.

    7.9

  • William
      United Kingdom
    August 29, 2014

    Bedroom was comfortable

    Customer service and breakfast was poor.

    6.3

  • Douglas
      United Kingdom
    August 28, 2014

    Not much although the staff were friendly enough

    The room was a single room with double bed in it witch made it very small , although the hotel seemed clean the carpets were very dirty and stained there was lots of dust hanging from the beams and long cobwebs no high dusting had been done for a very long time .

    5

  • Valerie
      Spain
    August 27, 2014

    the Reception desk staff very helpful and welcoming

    Key fob wwouldnt work as I had kept it near my mobile phone but didnt know that till I had to return to Recep desk twicee to get new fobs!!!

    10

  • Mauro
      United Kingdom
    August 27, 2014

    Good size bedroom, good location and good facilities. Accommodation very good value for money.

    The food not good for the cost, very poor and not nice at all. Some of the staff not very hotel acknowledgement and unprofessional, not very clean and very untidy.

    5.8

  • Sarah
      United Kingdom
    August 27, 2014

    The location

    Had to go to reception twice because first room wasn't made up still dirty and second room they gave us already had guests in....

    5

  • Lee
      United Kingdom
    August 26, 2014

    Quick check in Staff polite

    Room wash filthy Carpet stains everywhere Shower curtain mouldy, bath and tiles really dirty more water came out of back of shower head rather than actual shower., bed creaked everytime moved, mattress could feel spring in back. Old tv had very poor reception.

    3.8

  • Peter
      United Kingdom
    August 26, 2014

    Noise control

    Britania lounge rooms and bathrooms too small.Furniture below hospital standards.Door banging all night.

    3.8

  • Anonymous
      United Kingdom
    August 26, 2014

    Staff were very helpful and polite. The Room was good and clean.

    The quality of sleep wasnt great as yu could hear the very busy traffic on the road around the hotel because the windows were very thin

    10

  • Kathleen
      United Kingdom
    August 26, 2014

    Had to wait for our room to be cleaned in arrivel

    6.3

  • Anonymous
      United Kingdom
    August 26, 2014

    Onsite parking was great and nice to be able to visit health spa. Great hotel for an overnight at Gatwick!

    Health spa could do with a spruze up. Sauna tripped out during our visit and a guest had to ask why is was not working. Light in ladies sauna does not work when asked for it to be turned on.

    6.3

  • David
      United Kingdom
    August 26, 2014

    The water was hot

    Poor parking The room was very tired in fact the hotel hasn't changed in years ! Beds not clean , bathroom very suspect . Very tired decor and not very welcoming , it's cheapish but premier inn much better bet Not an acceptable standard nowadays

    2.9

  • Peter
      United Kingdom
    August 25, 2014

    Price, location

    Hotel is looking tired

    7.9

  • Charlie
      United Kingdom
    August 21, 2014

    Nothing

    Attitude of your night staff

    2.9

  • Chris
      United Kingdom
    August 20, 2014

    Rooms smelt damp, were grubby, bathrooms in poor state of repair - needed regrouting and fitments replacing in some rooms.

    4.6

  • Anonymous
      United Kingdom
    August 20, 2014

    Cheap, some staff members were helpful, lounge area.

    Stains on the carpets, stains up the walls, hairs in the bed, grubby bathroom, carpet needed hovering, old fashioned, when phoned the 24 hour room service got told to go get food elsewhere as it was to busy.

    4.6

  • Anita
      United Kingdom
    August 19, 2014

    Nice Clean room, Friendly staff.

    It said the bar would open at 11am but was still shut at 11.30am.

    7.5

  • Rowan
      United Kingdom
    August 19, 2014

    Cleanliness of room Size of the TV Bathroom facilitis

    4.2

  • Claire
      United Kingdom
    August 19, 2014

    The black comfy leather sofas

    The bed was totally uncomfortable. The carpets were filthy in the lounge area and torn. Dirty windows.

    4.6

  • Ian
      United Kingdom
    August 17, 2014

    Reasonably priced car-parking. Good Internet service Friendly efficient staff Handy shuttle service for LGW Clean and comfortable room Reasonable room-rate

    None

    7.5

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