Britannia International Hotel

The room we had was excellent and overlooked the O2 etc. It had everything we needed with a good view.

Our friends had another room which was much smaller and cramped. The check in procedure was very very slow and I did not know why this was.

Great view.

It is getting a little scruffy in places

The location is excellent w.r.t. the O2 arena.

Although we asked for a double bed, we got two single beds with a double duvet spread over the two. In our view, this is not the same as a double bed. Also, the mattress was stupidly uncomfortable. We did not sleep well at all. This is by no means a 4-star hotel.

The hotel was really clean and was in a good location for the tube. However the tube station was not open as there were road works outside the hotel and the road was closed which caused us some inconvenience as meant it was quite a long walk to get to the other tube station.

Yes. The television kept turning off. The water leaked from the bath and completely filled the bathroom and also leaked out onto the carpet outside of the bathroom door and also into the bedroom completely saturating the carpet. The water was also on luke warm.

Clean and airy in quiet location

slightly 'dog-eared' in places and leisure facilities very dated

EverythingVery poor value for moneyHow on this gods earth did this hotel get a 4 star rating ???????

Yes - the room was extremely shabby and in need of complete redecoration - there were cigarette burn marks on top of the TV, the bathroom had mould around it, the shower head leaked, the bath had a hole in the side, one of the taps was broken and generally the whole room looked dowdy!

the foyer

the mouse in the restauraunt was a bit off putting , and the attitude of the staff , concerning the mouse in the restaraunt ,, they thought it amusing ! i did not !

the room we were moved to because of problems with our initial room was far beyond our expectations.

In our original room the Air Conditionig did not work, at midnight the temperature was at leat 26.5 dgegrees ( this was the highest measure on the temp display) and therefore unbearable also the matress was as hard as iron. We requested another room which the hotel staff did their upmost to resolve quickly. Unfortunatley the first room we went into was already occupied and my wife was confronted by a naked man! I do not need to tell you the shock and embarrasment my wife experienced. When we were eventually given another room it could not be faulted.

Rooms and Bar were decorated to a high standard

Room was too cold and despite complaints the heater was not rectified. TV too small for the room - let it down . Plug in bath did not work despite complainyt they never fixed it.

The ease of checking in, friendly people and the useful advice given by reception staff.

Proximity to city and excell

Ticket booth in hotel for car park was not working and we were left waiting around until someone could assist us, the management were quite rude in just passing it to someone else instead of helping themselves.

Staff friendliness, value for money, standard of room