Britannia International Hotel  

The staff at the restaurant/where I had my breakfast were the worst I've ever seen,they seriously need training on how to deal/attend to their guest

STAFF,the worst I,ve ever seen

The double bed was small, mattress was hard and pillows thin. The noisy air con kept us awake, but was ineffective. Despite being on the 10th floor the noise from the dlr was considerable, and trains started running very early in the morning. Consequently a poor nights sleep. Would not stay here again..

Big room, clean, fantastic view, complimentary tea/coffee

Cotton pads were not available in the bathroom

I booked a double room but when I arrived at the hotel no room were available for me!... I booked a room at 600GBP/night and I assume that at this price I should receive a 4 stars treatment! After a discussion with the reception staff they finally give me a penthouse double room... the room was overlooking the DLR and was very noisy!... I won't book again with this hotel as it doesn't worth its ranking of 4 stars hotel at all!! the furnitures and the lifts are very tired... Not happy at all with this stay at this hotel, I wont recommend it!!

It was a very very nice room at the 11th floor, with 3 elevators in the hall. Panoramic views to the Dockland's high buildings from the room's wide window. The buffet breakfast was tasteful, and luxury, all you can eat. (Tipical English breakfast foods, hot and cold meal, and fruits, salads, aromatic coffe, tee, milk etc. Every days room cleaning with new towels and refill the cofee and tee kit. Qween size comfortable double bed with good quality mattress. Flat screen tv, big mirror opposit the bed. Staff always smiling :) and helpful.

We had to pay for parking, it was very expensive/day, and was a poor little garage under the building, without any pedestrian ramp or lift. Climate was not able to set manually, there was very hot in the room. The price of swimming pool and gim were not included, we had to pay extra.

Large room. Good views.

Staff very unfriendly, rude and inattentive. Furnishing very dated. Hotel did not have our booking under my name. I had to retrieve the booking.com e-mail to prove my booking. They were not very friendly about it.

Concierge was quite knowledgeable

Big rips in the wall paper, the hot and cold labels were taken off the taps, exposing the screws, and the heating never worked. I called housekeeping one day, and was told "The heat is turned off after 9:00am". I asserted the heat had never been on at all. No response. Next night, I called the desk and explained the problem- was told 'someone would come look at it'. The never did. My stay was in late November.

We were upgraded to an executive room. The spa bath was excellent! Staff were very polite but I get the impression they constantly had to appease their guests due to the steady stream of complaints. Stunning view from our room though!

The hotel claims to have spa facilities. Complete fabrication! The facilities are in a different site across the road! Steam room did not work properly. Lack of choice for breakfast. I'm not vegetarian but I felt sorry for anyone who was. Cold toast is just left in a container for guests to help themselves (Is that normal?) Very average dinner options.

Good price

The whole hotel has a distinctive smell. They advertised WiFi but it was not working in the room (poor signal)

The temperature in the room was a bit warm and I couldn't cool it down. The wifi in the room was not usable.

Great location for the 02 arena and tube lines.

Only stayed one night, it was ideal for what we needed, but room a little dated.

Good location for O2. Easy to find.

The room could have done with a bit of updating/decorating. The price of the breakfast is way too high.

Location