Britannia International Hotel

EverythingVery poor value for moneyHow on this gods earth did this hotel get a 4 star rating ???????

Yes - the room was extremely shabby and in need of complete redecoration - there were cigarette burn marks on top of the TV, the bathroom had mould around it, the shower head leaked, the bath had a hole in the side, one of the taps was broken and generally the whole room looked dowdy!

the foyer

the mouse in the restauraunt was a bit off putting , and the attitude of the staff , concerning the mouse in the restaraunt ,, they thought it amusing ! i did not !

the room we were moved to because of problems with our initial room was far beyond our expectations.

In our original room the Air Conditionig did not work, at midnight the temperature was at leat 26.5 dgegrees ( this was the highest measure on the temp display) and therefore unbearable also the matress was as hard as iron. We requested another room which the hotel staff did their upmost to resolve quickly. Unfortunatley the first room we went into was already occupied and my wife was confronted by a naked man! I do not need to tell you the shock and embarrasment my wife experienced. When we were eventually given another room it could not be faulted.

Rooms and Bar were decorated to a high standard

Room was too cold and despite complaints the heater was not rectified. TV too small for the room - let it down . Plug in bath did not work despite complainyt they never fixed it.

The ease of checking in, friendly people and the useful advice given by reception staff.

Proximity to city and excell

Ticket booth in hotel for car park was not working and we were left waiting around until someone could assist us, the management were quite rude in just passing it to someone else instead of helping themselves.

Staff friendliness, value for money, standard of room

The staff were very polite and helpful. The room was neat and smelt lovely. I also loved the view.

Our room was very tired and eighties, although cleanish. This was not what we were expecting from the information on the internet,and I would not say the hotel was 4 star. There is no signage for room direction on the floor we occupied. My husband could not order drinks at the bar on the room booking, as I had the card for the room and was on my way to join him. He then had to pay cash, as a debit card apparently was not acceptable. Not what we expected, we will be booking another hotel for our New Year break in London and in the spring unless I had some assurance that the room would be better.

Very large room, nice upgrade too! Welcoming and helpful staff.

Room service sandwiches were disappointing, no mini bar, tint television! Bathroom taps were corroded badly, shame, because everything else was great.

Went to see Cliff Richard & the Shadows at the o2

Very convenient for O2