Britannia Hotel

Staff at reception were helpfull and proffesional. Room cleaning good and efficient.

There was a problem with leaking water from what turned out to be the central heating unit. This persisted for the three days of my stay although reported on each of the three mornings I stayed.

comfortable, clean, pleasant staff

room very warm, lots of noise from outside

Staff were pleasant but took a while to check us in. We had a double executive room, which was clean but not quite what we expected for a 'double executive'. It was fairly small. During the night the heat was horrific, overwhelmingly so and to the point were we had to ring reception to advise them that the heat was stifling! The informed us that all the fans had been taken and then sent up a jug of cold water. We then had to sleep with the hotel room door wide open in an attempt to cool the room down (to no avail) and therefore did not get any sleep at all throughout the night.

Please see above. During such hot weather the hotel should acknowledge the fact that they don't have air conditioning and supply every room with a fan, not just those who happen to call to reception first. At checkout I would of liked to complain, however there was a sizeable queue and only 2 staff working behind the desk and I had a train to catch.

It is clean.

It is too hot in the room. There is no air-condition. It can't stay a person in summer.

This reviewer provided a score but did not have any comments

Upgraded due to lack of business on a sunday night. Good breakfast in the morning. Friendly staff.

Would have expected an iron and ironing board in my room, particularly as was billed as "Executive" - implying caters for business. Ironing room is on 3rd floor. One room for all. Room also very hot - aircon would be good.

The staff were really friendly and helpful. The bed was comfy and the room was spotless!

The cleanliness and comfort of the rooms. Also the staff were very pleasant and welcoming. A very enjoyable stay.

The stay at the hotel was good really, the room was clean, everything i needed. We were able to get a late check out too which really helped.

The rooms were not ready when we arrived, we went to see Take That and got bak the the Hotel about midnight, there was no hot water for a shower and also to the single room we booked we had a 6AM call that had not been requested and when my friend answered the phone there was no one there.

Staff friendly

Only one power socket in the room made life a bit more difficult when i wanted to watch tv and dry my hair!

The welcoming and knowledgable staff. The breakfast, although relatively expensive, was excellent.

Despite booking an non-smoking room, the one we were given was actually a smoking one, although it was quite clean. Probably this was the case because I booked late and the hotel may have been full.

the room was so hot it was not comfortable at all, the staff were not at all helpful