Britannia Hotel  

location was only good thing

apart from location this hotel has nothing good going for it its run down and badly in need of investment

The front desk staff was great!

wifi was out

When I arrived at the hotel and checked in I was given aroom on the second floor the room was so old and worn looking and I would have excepted this, but it really was dirty,the wall, windows and bathroom.I Went back to reception and complained. I was then given aroom on the 5th floor, the room was better but really needs to be decorated, there was ahole in the bed cover the pictures on the wall were all stained they should be removed,the windows were dirty,the shower items in the bathroom were all stained I would not touch them. The reception staff very unfriendly.

The hotel is such abeautiful building and the stair case is out of this world, It just needs to be restored to its real beauty, and given a really good clean. Take away the tac around the hotel and let the hotel breath in its real beauty.

The hotel design was lovely, clean rooms and bathroom. Lovely friendly bar and the porter was very kind and approachable. The breakfast was of good quality and an excellent range. Most of the staff was kind and approachable and offered great customer service. The bar area was relaxing.

My room was not ready at 2pm as stated I have to wait 1 hour and 30 minutes before I could get the key card. And one of the staff was a little sarcastic when I asked when the room was ready as I had travelled a long way and have a disability and needed rest. This was not received very well. One of the lifts appeared tempremental - would not arrive very quickly and sometimes decided to take you to the top floor without pressing any buttons! - Only a minor point but was frustrating at the time

close to centre and thats all

the rooms are old and the sheets in our room not cleaned during our three night stay. the residents bar is quiet and we had to put 50£ deposit on my laser card for each night so in all I had to put 150£ on my laser card in order to get a drink. the reception staff are clueless making me use the internet to get booking nimber even though they had my surname??? we went for a superior room for my boyfriends bday but listen a standard room in the hilton is the same price and you get your sheets changed. honestly people dont go here!!!!!

Great value for money / great position for day / night activities / would go back

Leaving

They did not meet my booking - offering a cold room that stank of smoke despite my request for a non smoking room. I felt penalised for a late check in, which just made things worse. They tried to place me in a sister hotel but couldn'T. Eventually they found another room from a no- show (or even later check in), by which time it had all taken too long and it was too late for redemption. They didn't even say sorry until after I had pointed out that they hadn'T. All this and I called earlier to say I had a late check in time. Day staff clearly just didn't care about my arrival and stay. With room not good anyway - terrible bed, decor tired, shower dreadful alternation between hot and cold, this was one I the worst hotels I have stayed in.

Just room

Breakfast was all dried up cold had to ask for coffee then I had to ask for milk and then I had to ask for cup to drink it very bad service

Very good location, near the city centre, ideal for shopping

Not very clean, the room was very cold and we had to ask for an extra heater, noisy especially on Friday and Saturday nights (two clubs right next to the hotel) and not enough light in the room (only two small desk lamps with lampshades available and no ceiling lamp)

Nothing it was waste of money, dirty and noisey!! Location was good but If booking hotel in Manchester I would recommend the thistle!!

I got bed bug bites!! It was dirty old and we were in an executive suite!! Do not go tO this hotel!!

The foyer is well presented, very classical theme.

The room follows this classical theme, but instead of looking luxurious, it looks tacky and cheap. There is no soundproofing in the room so unless you want to hear the goings on of other less courteous guests I suggest you make use of the many nearby bars before bed!

The location was great for our holiday as it was close to the city centre.

Walls are paper thin. Got very little sleep over the few nights that we stayed which was quite upsetting.

The Cleanliness of the hotel was great. Would really choose this hotel the next time ......