Britannia Royal Court Hotel

The Royal Court in now clearly a case for The Hotel Inspector. Whatever is going on, it seems a once-great hotel is now in permanent decline based on what my wife and I experienced during our second stay in five weeks. 1 - Net curtains in bedroom were absolutely filthy. 2 - The bed in my brother-in-law's room, No 258, was wholly worn out and you can feel every spring. The mattress must be years old and his wife reckoned it was the most uncomfortable bed she had ever slept (or tried to sleep) on. 3. There was an overwhelmingly nauseating smell of damp outside the bar area and water continually dripping into buckets from the ceiling. When we questioned staff in the dining room they treated the whole situation with acceptance and said it often happened! 4. Many of the chairs in the bar were stained and we noticed that when staff were cleaning the tables they only wiped the top and not around the rim, so it was inevitable the sides would remain sticky and thick with dust. Is there no training in this respect? 5. The lobby area floor from reception to bar was still stained from 24 hours earlier and no cleaning had taken place before guests came downn to breakfast. 6. There was no one to oversee seating at breakfast and we waited 15 minutes for our morning cuppas, which were served from a filthy, stained plastic jug rather than a quality china teapot. As for the breakfast itself, it was OK but the fried eggs were hard and, once again, the toast was only done on one side. The hotel management seem more concerned with laying on large functions at the expense of day to day guests and, in addition, seem more concerned with the gardens than with the interior.I would say the whole place needs a thorough, hygenic clean and a huge investment to bring it back to its one-time elegance. I will not now be recommending the Royal Court to friends as I once would have done. We left feeling badly let down and that our money had not been wisely spent. For two pins I'd ask for a refund!

This reviewer provided a score but did not have any comments

We felt the hotel was quite superb. The staff were totally charming, the food was excellent and we felt very comfortable. Will definitely come again.

Easy parking, good size room, good bathroom facilities, well equiped gym plus large grounds for walks if required.

This is an older style hotel, some parts could be brightened up without losing the character of the hote.l

breakfast was ok

first room we were given was awful - poorly decorated, no shower, awful chocolate brown bathroom suite, overlooking the laundry area & very drab. asked for another room with shower and was given room in old part of hotel which was a little better. had really perculiar smell.

Not much

Beds were uncomfortable and breakfast was poor

The reception staff were very friendly and gave us information regarding the area and taxi's etc.

The room was a budget room and was not as clean as I would have expected. The breakfast was fair, however the staff were more concerned about getting their own breakfasts than providing tea/coffee etc and replenishing food that had ran out

Location to the take that concert

On arrival, there were no towels and linen. We had to put on the pillow covers ourselves. Phoned reception, but to no avail. My wife had to hunt for towels. The bed was very uncomfortable with myself and my wife experiencing bad backs after our night. I have contacted the manager with a complaint this is being looked into.

friendly and accommodating

The location handy for RICOH arena via taxi

this was without doubt the dirtiest hotel I have ever stayed at - the first rooms we were offered were absolutely uninhabitable - even for the price! The second ones were better but I am afraid the whole place is filthy and run down - overcharged for breakfast ( we didnt have one! - they took this off at reception ) good job we checked, but really it is in a poor state.

Good cleanliness and quiet room. Good breakfast. Helpful staff Good value for money

Needs a face lift in most area of decoration

This reviewer provided a score but did not have any comments

the staff were very friendly neaks very good and a good atmosphere

we booked a room with jacussi which was to powerful and could not be adjusted so not worth the extra money also view from window was just a brick wall