Britannia Royal Court Hotel

Proximity to where I was working

Housekeeping not made aware of my late checkout deal. Confronted by house keeper with nothing but a small towel to hide behind

Value for money, friendly staff, lovely food, evening meal and breakfast.

It was dated decor, could do with freshening up.

I was in a new referbished room and very nice it was

Hotel staff reception not good its as if well its a job no smilly people not helpfull very poor as these people are the first impression of the hotel

Location settings

A strong smell of sewers first thing in the morning

The beautinful buildings - it is just a pity that the hotel staff were not interested in answering questions about the history of the place

The couldn't care less attituse of the staff, especially those on reception both at arrival and at checkout

Leisure Facilities

Bathroom facililties i.e. shower and sink tap needed fixing

Breakfasts were good with plenty of choice. Good deal on room prices.

Very tired looking rooms, 2 weddings on the 2 nights we were there, so fairly noisy. However as we only used it as somewhere to sleep it was ok.

Only likedf the check out process which was very efficient.

I arrived i the middle of a enormous teenage party with 400 kids all miling rouund reception and had to wade throught them. Room service had stopped at 9.45 and the restaurant closed at 9.30. Despite calling them to tell them I would not arive till after 9 and was that OK, they didnt think to let me know thast everything would be closed. My room had biscuit wrappers on the floor, thee TV couldnt be coaxed into life, the door rattled all night, all the bed springs could be individually felt allk night. A drink ordered from room service took 40 minutes to arrive, despite being asked if it could be quick as my taxi was arriving in 45 mins.

the food was exellent at the carvery,& breakfast was good

leisure facilities

the food was excellent,staff were very helpful and friendly

the hotel was very dirty ,the rooms were not cleaned properly,corridors were not cleaned and very dusty

Enjoyed using the swimming pool & spa. Food was plentiful (it was an inclusive package)

Not much choice in the restaurant. There was a Fleet Air Arm reunion going on which made public areas very noisy, (but the bar & restaurant at the far end were quieter).

Excellent value for money although the first two rooms were not satisfactory.The price of the carvery was not shown and at £15 odd was too expensive considering there were alternative eating places nearby

I would have liked to have seen prices ie menus in the bedroom