Coventry Hill Hotel  

Breakfast was really good and great value for £5

The lumpy bed

Very comfortable room, nice size, quiet and very clean. Plus ideal location for visiting the NEC. This was the 3rd time I have stayed here.

reception staff were friendly and helpful

poor staff some of which did not have a clue to the meaning of customer care within the hotel/leisure industry.Hotel looked very rundown and badly in need of upgrading.Food was not good and choice in both breakfast and carvery was poor.Please note i respond to this review as a professional working within the leisure/travel industry,where customer care is of primary importance for continued repeat bookings and word of mouth appraisals.This review is by no means a letter of complaint,but simpy some feedback which could be useful in assessing the hotels performance.

The hotel staff were nice and polite. They were very helpful.

The bed was not comfortable rooms was not very clean specially the bathroom the sanitary are very old No wifi available in the rooms.

The number 2 lift failed leaving me trapped for 4mins, not long but, worrying. When reported the staff said they were aware. No notice was there to prevent me sharing the concern.

Staff were friendly and helpful. Rooms were reasonably clean and there were complimentary tea and toilet items.

The hotel is very much "faded splendour". I chose the hotel because I was born in Coventry and lived there during my childhood. The hotel was built after I moved but we often used to see it as we travelled back to see family over the years. I was disappointed with the rooms, which were tired and needed some tlc. For instance, the wallpaper was peeling, the seals around the bath were coming away and were dirty. It all seemed very basic, not at all what I expected. The hotel had a large party of travellers, so staff made an assumption we were part of the group. Not so - and it was disappointing to be unable to book an evening meal when we wanted it. The bar meal we had was ok, but eating off your lap or a very low table not recommended for the digestion. Finally, breakfast was very basic, there was no bacon or fried eggs when we arrived at around 0830 And getting tea from a machine (into a very small cup) was mean - surely staff could provide a fresh pot for each table on request?

Excellant breakfast. Comfortable bed. Shower one of the best I have used at hotels.

Location

It is very competively priced but the general conditionn ow of the Hotel is beginnning to look tired and needs a major facelift - but this reflects in the price - you pay for what you get in simple terms ! Location is good for all areas of interest

Cheap.

Room was quite dated, dark and cold. The building is very unattractive.

For the sheer value for money I will be staying at The Coventry Hill Hotel in preference to he cheap alternatives out there. The staff are very attentive and helpful and the service is excellent. Wi-Fi in the lounge worked flawlessly too.

good price and available for our late booking.

rooms and bar area very cold.

How cheap it was.

The bed sheets could do with a wash, the lock on my bathroom door was put on backwards so it would never lock. There was stains on my bathroom roof. Some wallpaper was peeling. for 20.00 a night you cant complain. still it would be nice to give the rooms a little maintance.