Britannia Hotel, Stockport    

staff were friendly so helpful it was very very reasonable

Parking and location

Rooms abit old smell of waste pipes in corridors

The customer service from Staff

Staff very friendly and helpful Breakfast really nice Bar area and snacks very good Spacious tidy room in quiet part of Hotel as requested

Lounge area furniture 'tired' Room carpets very stained

bed was comfortable

the dirty room and bathroom, which was not cleaned despite our request. Breakfast was almost inedible. Cold and Stale.

the room was nicely furnished and the beds were comfy with clean bedding

there were 2 glasses that were dirty

use of gym, pool/sauna for £4 room, towels, sheets were clean shower was hot very good value for money

furnishings quite dated often a smell of cigarette smoke in the hall ways

Friendly,efficient staff. Clean bed linen A one night stay so not over bothered by failings opposite !

I didn't like the shower with no shower head ! The bath looked clean until I added water when a great deal of of silt and muck was released. The TV' s remote control didn't work and the receptionist seemed to know that they wouldn't work.

Location to city centre as its only 15 min drive to city centre,parking is free which is a bonus and quiet .i cannot comment on food/spa facilities as i havnt used it but it looked clean and neat .

Paper thin walls as i could hear everything from next door till 2 am on a saturday night .But i was pretty much tired so it did not really bother me .

Didnt like how dirty it was I checked in seen the room and left straight away wouldn't stay one night in it absolutely filthy and should be closed down took aload of pictures and will be taking it further

Cheap room to crash in after works night out. Clean & single room had double & single bed!

Mattress not v. Comfortable, deep sag!

reception staff

It was clean and comfortable and reasonably priced. Large free car park is a plus. Went there as I was going to dance held there so it was good not to have to drive home afterwards - could relax and have a few drinks. Will make use of spa and pool facilities if I go again.

Squeaky floor in room and fire alarm going off at 9 in the morning, not that this was a problem of course as you need to be aware, it was just a shock. You feel disorientated in strange surroundings. Went off as I got to stairs so presume it was false alarm or test.

the price

hotel tired looking and generally run down.needs a major face lift.breakfast staff over run by numbers of guests

Staff willingness to help, in my experience this included reception staff and Manager also domestic staff. Spa facilities which I must investigate when I next visit. Convenience to places I needed to visit bar prices reasonable

Very small poorly placed T.V. in room Inability to take kettle to sink to fill. Creaky floorboards above my room at 5.30 in the morning (someone moving about)

We only stayed overnight the accommodation was good value and so was the evening meal staff friendly and helpful,good facilities but did not have time to use them.

Very good value for money. Good breakfast for £5.00. Friendly staff

Hotel looks a little tired but for the money excllent value

Warm, comfortable room and friendly staff

Lift is a bit tempremental!

Comfortable beds, cleaning staff polite,

Cleaning staff should empty the bins everyday! Especially when families are booked in! Drunken noise from above and below, kept waking up my 2 year old neice, when the hotel is not full, group families away from wedding guests. We were told on 'check in' the spa and pool were included but then were charged £6 for use of the pool, also told breakfast was not included and at £10 each, that was too expensive, finally on 3rd morning had to have breakfast in the hotel as were travelling, then on check out I said 2 breakfasts and child for today and was told that it was included!!! I was fuming! The dark haired man on reception was more interested in charging his iphone than dealing with me. At breakfast we were the only ones in the room when my sister mentioned how much wasted food there would be (we have both worked in the hotel trade) and then the 2 manager's came to look and 1 of them took the eggs into the kitchen and had a heated debate with the chef!!! Very poor etiquite either wait til we had left or make sure you door are sound proof which they are not!

nice sized rooms

We found a gentlemans tie and a ladies bra in a cupboard under the television, there was no sugar for our coffee and only to tiny pots of milk the bath in the bathroom was fine if you were under 5ft tall be better just having a decent shower

The place had very friendly staff and with the leisure activities was great for relaxing

The cobwebs on the ceiling

Bar staff friendly and Welcoming but ambience was tired but for £25/night could say was value for money

Hotel was tired - seating in bar area was well past its best edging on the shabby. Police having to be called to remove a guest who had assulted another guest due to being drunk.

It was near to where I had my Business conference

The pillows for the bed are poor. There is cob webs around the curtain rail and also hanging down from the ceiling. Carpet in room is badly stained. Room I had was noisy due to lots of people speaking loudly outside it when they are smoking. No toiletries in the bathroom on day 2 of my stay. Carpet in the room needs to be hovered better even up to the skirting boards.

Overall comfort and staff helpful

Carpets were not clean

it was quick and hassle free to check-in also no time limit to check in, staff were very friendly beds very comfy and rooms very clean will stay again:)