Britannia Hotel Wolverhampton  

The price! For an overnight stay for my partner and I, I thought the price was excellent!

The first problem we encountered was the no parking facitlity you have, this wasnt ideal as we had driven from scotland and then before booking in had to find a car park to put the car in overnight - which then took away from the initial cheap deal we had for the night! Secondly the staff could have been more welcoming - it was very business like. Poor. Thirdly the room stunk of smoke- we asked for a non smoking room. Fourthly - the key to get into the room was a nightmare and at one point I had to go back downstairs and ask for another key as this didnt work!!! If i had a young family with me I wouldnt stay in the hotel - drunken idiots passing our room and falling over at 4 in the morning wasnt very pleasant.

Some of the staff was rude especially a young girl called Claire. We had no hot water from our shower for the duration of our stay, which was the whole wekend. We had people spoken to various members of staff about it and noting was done. Claiming that as we had a do not disturb sign on the door, they couldnt do anything. We had also complained about it being cold in the room and it took them over four hours to bring extra duvets for us! I would not reccommend this hotel to anyone!!

cleaning standerd of bathroom

Great price,location,nice £5 breakfast.

Dirty soiled carpets in the hallway...late night noise.

Excellent location

Rooms in desperate need of a make over but for the price you can't really complain

Quite frankly, not much.

My booking was a huge dissappointment. Having booked a double room, we got a tiny room with no room to turn and access to the bed on only one side. Worst of all, the staff was most unhelpful and quite rude. We were obliged initially to cancel and to have to find what was a much more expensive hotel for two nights. Three days later, we dealt with a much more customer friendly staff and stayed in the hotel for two nights, but the we still consider the whole experience to have been nothing short of awful.

The entrance is smart and efficient in decor and service. The food was plentiful, wholesome and variable. The suroundings in the dining area were satisfactory, clean and well run. The bed were comfortable, the trouser press useful and the bathroom, shower/bath good. There was no noise at night which was appreciated

The card key was difficult to start with, but worked when shown exactly how to use it. The tv in the room was small, dated and the channels sometimes fuzzy. The decor in my room was in need of a repaint, there were blotches on the walls that needed repair, some skirting board in the bathroom was missing by the door. The rooms seemed a long way from the lift.

Near city center!! Friendly price

No room wi-fi

The location is great as it's right in the City centre, next to the bus and train stations.

The room was poor. I knew it would be very basic as we got the room for £29, but the room was dirty. The tiles in the bathroom were covered in sprayed drink? or something, the sink was cracked badly, the mirror in the bedroom was cracked and the carpet was filthy behind the main bedroom door.

Good location....nice room...but best of all excellent staff !

When making this booking I was not informed that there were major works being carried out right outside this hotel. I was also not informed about this when checking in. I could see outside that fencing was up and work was taking place but at no point was i informed that this work may interfere with my stay. Both my partner and I were both very unhappy at 8 o'clock on a saturday morning, (our own chance for a lie in) plus we do not get to treat ourselves to staying away very often, to be woken up by a pneumatic drill, digger and numerous other very loud noises literally right outside my bedroom window making not only lots of noise but also making our room shake. I really was not impressed. I did go down to reception to aask why I had not been told about it and they had said it was not their problem as i had not booked directly with them. I pointed out that they had allocated that room to us and could have mentioned it on arrival but they did not see this as a problem.

Working within the hotel industry myself I am fully aware of the complaints and compliments that hotels and their rooms receive on a daily basis; during my stay I found that the staff were friendly and the hotel reception area was very luxurious. The main attraction for me was the price of the room as I was only looking for somewhere for myself and a friend to stay on a night out; the decor in the room was very plain and simple which was very nice, and the bathroom was lovely. Overall I was happy with the stay for what I paid but had I been paying more I would have been dissapointed but only with the tv and Trouser Press. Everything else was great.

The only bad points about this room was that the trouser press did not work; and the iron and ironing boards were not available individually it was simply an allocated ironning room that was some way away from the room; this meant a delay in getting ready. The Tv in the room was very old fashioned and only had 5 tv channels and 2 radio channels which was a little dissappointing. I also was not informed of hotel facilities such as breakfast and dining area and also the bar; even though I was on room only I consider this to be something I should have been informed about should I wish to have had anything extra.