Britannia Bournemouth Hotel  

The Buffet style breakfast and evening meal were really a great plus with the helpful staff making our short four day break a great success. The room we were originally booked for was already full and we were treated to a free upgrade. The one downside was the lack of car park space and this was partially eradicated by the pooling of car park space with two close by hotels.

The extreme heat of the week added to the heating system within the hotel was only partially counteracted by the placement of fans within the rooms.

If it wasn't for the staff the hotel has nothing gong for it. Some of your customer policies leave a lot to be desired.

The rooms were basic and I felt like I was going into hospital for the night. There was no atmosphere in the place, in other words everything is to bright.The decor was in poor condition. The bar shuts at 11 o'clock, your staff were unwilling due to hotel policy to supply myself and my wife with a drink I had asked for. It was not my problem that the hotel ran out of house wine, we were told it was not hotel policy to open bottles unless I bought it. During the time I was in the bar in the early evening, I was asked by the cleaner to lift my feet while she vacuumed around me. On the net when booking I was told no booking fee, paid for room on arrival using debit card charged £2 to my mind that is a booking fee. I could raise other issues but they are complaints,perhaps the hotel should be renamed Faulty Towers. I have stayed in the same hotel some years ago when it was called the Ambassador, in my view the company that own it now have ruined it. At £140 a night very poor value for money.

The location to the east cliff for the air show

The shabbieness of the outside of the building the carpets inside were dirty,carpark a joke if you got a space you had to leave you car there as there was no way you would be able to repark,staff who seemed bored ,not enough staff at dinnertime,paintwork inside dingy chipped and dirty. The whole hotel bably needs a complete makeover.

You can take a dog which is why we booked but it was so very noisy the small dog barked at night the first night.......it was very close to the cliff-top and sea views, and local taxis.

Not sufficient parking...we had a disabled badge and in three nights we were unable to get any parking space at the hotel...in fact all the emergency vehicle access points were also fully blocked.the decor was scruffy, piles of old carpet outside the front door which was full of guests puffing fags....breakfast was sufficient cooked breakfast but no proper continental type choices just tinned fruit.a hotel entrance advert that offers a burger for £2.99 tells you all you need to know about this worn-out place...the hotel was very noisy at night, from the outside noise and also in the hotel lots of drunken guests making a noise late at night, clunking doors etc. obvious problems with staffing level at breakfast.

Near to beach

Food was very poor not much english spoken

the hhotel was ok but tired

the hotel was within easy access to the town, good value for money, friendly staff and good selection at breakfast, excellent value all round for the purpose of our visit

Location - close to the Sea and the town centre

There was a £2 charge for using a debit or credit card to pay - so really the room was £2 more than advertised . The room was above the bar and there was a lot of noise until late . There were areas of the room that had not been cleaned well.

It was light and spacious and clean, staff unobtrusive, breakfast offered good choice. Shower powerful and room /bed comfortable

After reading bad reviews we were expecting worse but actually our room was nice, large and surprisingly good. Receptionists are hiding in back room and you might need to shout to get attention. Breakfast was ok, could been worse. 3 out of 10

Central location.

Breakfast room was chaotic, needed separate areas for serving the cooked choices and cereals, fruit etc. Also tea and coffee from flasks a bad idea. That said, staff in breakfast room were helpful.

Location was great....

I had read the reviews but still booked the hotel, keeping an open mind. It was awfull... If you are desperate then its ok, However, we checked out and into another hotel the next day . It needs a refurb for sure, its dirty, grubby and dated..