Brockenhurst Hotel  

It is friendly and clean. Beds are comfortable. No noise from other rooms toilets and running water.

For front rooms secondary or double glazing would be an advantage. There is a noise something like Indian drums, could be a noise from the heating boiler maybe? A bit annoying at night.

The price was excellent. The room was clean and the front of house were friendly

Very clean and good value for money

Location to Ascot racecourse

Proximity to LegoLand Windsor

Room was poorly furnished. Food was good quality but very expensive Cooked breakfast was an additional cost Running water in room was described as "not suitable for drinking" but no other water supplied Mould in kettle additional problem in making tea or coffee (without water this was difficult anyway!) Numerous wasps in room not really appreciated!

Staff very pleasant and helpful. Bed very comfortable

Long haul upstairs with heavy cases. No lift. Terrible smell of cooking in corridors and pervading room. The fact that had I not complained politely my room would have been noisy inspite of a quiet room request and the iron A.nd bathroom light were not working in that room. It took a while to move but then all ok. No eating facilities so need to pay a taxi to go out

Leaving !

The service and lack of any food available at lunchtime. Also the big notes in the room informing guests they will be charged if they bring and food/drink into the hotel ??? And will be fined £10 for not returning key on departure. Very bad "restaraunt" menu.Shabby exterior with old knackered cars parked in car park, not a good look.When booking I asked if there was a room available for some meetings, I was told this would be fine and I could use the lounge. On checking out I discovered I was charged £90 a day for the privelage??????? When I questioned it I was given a very frosty response and no apology for not informing me before my trip. I paid graciously but will not be going back.

Facilties are quite basic and I thought that there common areas didn't smell fresh.. maybe stale cooking odours. It really didn't meet my expectations of an Executive Double room.

A good location for surrounding area and although a bit more old fashioned it was quiet and confortable and a good place to relax more. Cooked breakfast was excellent.

Carpets needed replacing and a bit dusty in places.

Friendly staff, comfortable room with many facilities (ironing board, iron, hairdryer, tea/coffee facilites, tv). Good range of food for the continental breakfast (included in price).

Location - close to where the event we were attending.

The hotel needs a lot of updating. Rooms looked very tired and needed modernisation

Good location, friendly staff and attentive staff. Shower was broken and when reported made no fuss and deducted £20 from bill. Very good experince

The room was at the front of the house and near the road which was noisy - could do with double glazing

Location ideal for ascot racecourse room was good

Breakfast was fine but very limited choice for evening meals expensive and not very good