Brook Marston Farm Hotel  

Good food

Receptionist is the only saving feature here-nothing is too much trouble

Downstairs areas bar and TV room very soiled chairs and carpets-this does not get any better in the bedrooms which are generous size although again very dated and worn out. Hotel nearly full the evening I stayed here, so they get plenty of road warriors and NEC event attendees though the doors- just generally a bit dindgy! STAFF are Fantastic but it needs plenty of TLC and cash spent

Friendly, cosy and relaxed. Staff wanted to do a good job and please the customer

Good location for my business trip. Friendly staff. Pleasant surroundings. Interresting building.

Wonderful historical feel and excellent service and friendliness from staff. Special thanks to assistant manager - Emma - for being so helpful and professional.

The surroundings are beautiful. Breakfast very good. Room was very large.

Hotel provided wireless internet which didn't work which was unforgiveable considering I paid 136 per night for 2 nights. I explained this to the person who checked me in/out but there was no offer of any refund. In general, the hotel seemed to lack the attention to detail that is required when charging such high prices. For example, the bathroom sink was quite blocked and there were a few cobwebs on the beams. Such a shame - it could have been a much better experience given only a little more effort on their part.

Staff where friendly and the service was excellent.

I'm not sure the prices charged reflect the hotel standard. a price nearer £50 would be fair when compared to other hotels I have stayed in in the area.

Staff were very kind and friendly

There was a wedding at the hotel about which we weren't warned so we were kept awake till midnight.

A very family friendly hotel ideal for visiting Thomas Land and Drayton Manor (the purpose of our stay). I thought it was excellent value for money, the food in the restaurant was very good, the staff were extremely friendly and helpful and the rooms were clean and comfortable. Would definitely recommend it.

The place was clean, comfortable and the staff friendly. The breakfast was excelent and the location was perfect for our visit to Middleton Hall. The car park was a big plus

all just about right

got lost in the corridors-- better signage

The hotel was reasonably priced and the staff very helpful and attentive at all times. Room quality was also good.

Quality of evening meal was poor and did not represent particularly good value for money. Quality has dropped significantly since our last visit. Head of restaurant was patronising and disinterested (not the waitresses - they were excellent) which is odd considering the number of complaints we overheard him receiving! Also prices of drinks at the bar were, in some cases, extortionate.

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