Brook Red Lion Hotel  

Hotel staff friendly. Old world charm

Noise from outside - late night revellers and traffic. No car park faciilties. Cost me £12 to park overnight

Excellent location, middle of Colchester High Street. Very friendly and thoughtful staff. Very clean. Excellent value.

The shower was a little weaker than I personally like. Suffers (as most old hotels do) from squeaky floorboards. But no massive issues.

There was no hot water, heating so it was disappointing

I liked the hotel, as it was in the centre of town, It would have been nice to know that the hotel doesn't have it's own car park, and that the nearest car park was 10 minutes walk.

No heating to room.very cold through out our stay, informed reception,and was told nothing could be done to remedy problem .No hot water on demand,had to call down to reception to remedy problem and then had to wait a further 30 minutes for water to heat up.shower completely inadequate,was more like a trickle from a watering can. Room service served us luke warm tea in the morning. On the whole very very dissapointing. Will never book again or recommend to any one.

My husband and I stayed at the Red Lion Hotel for one night and we found the staff friendly and accommodating. We liked the parliament room for its old oak beams. We also enjoyed finding out about its history from leaflets placed in the hotel. Our room was warm enough and the bed was comfortable. We stayed in room number 24 and it was quiet. I particularly liked the bottles of hand wash and hair and body wash that were in the bathroom. Overall we had a very pleasant experience at the Red Lion Hotel.

We thought the parliament room got cold in the morning where we had breakfast. An electric heater would have warmed it up nicely. Even though our room was comfortable I felt it needed updating in the bathroom and the lights above our bed were a bit wonky and too bright.

Building character

Front rooms on High St. Very noisy. Showers are poor.

Great character. Fabulously unusual. Expect a fair amount of noise from the high street on Friday and Saturday nights. If you embrace the age of the building and it's thin walls you'll have a fabulous stay.

It is in need of a little modernizing in the bathrooms but they were very clean and well presented.

The building is beautiful, the room was comfortable.

Due to rules stopping victorian buildings from being fitted with double glazing and proximity to the high street, ever drunken yell was audible. However, my room was on the side facing the high street so other rooms may be much quieter.

I liked everything about our stay. The room was lovely, clean and very much in keeping with the hotel and it's age. The location was perfect. But in particular the staff, they were friendly, efficient, professional and the level of customer service they offered was spectacular.

The only thing that marred our stay was another guest who was incredibly rude, unnecessarily so, to one of your staff at breakfast. Not surprisingly, your staff member dealt with the situation very well and never wavered in her friendliness or professionalism.

We we're upgraded to a four poster room as they couldn't find find our reservation on their system. The Duty Manager was really professional and polite. The decor or the hotel was superb, love the old buildings like that, full of character..

2 things spoilt it. The first was that there no hot water, couldn't have a shower! When mentioned to the Receptionist she was fairly dismissive about. Second thing was at the buffet table my partner helped homself to cereal and the milk was off. The waitress was excellent tho' she offered to change it etc.

I was put in a quiet room at the back of the hotel which was quite cozy.

Poor water pressure in the shower. Checking out procedure a bit lengthy compared to other hotels.

Comfortable and luxurious room.

Relieing on a piece of paper to get back in the hotel room by retrieveing the key from reception. Poor locking mechanism on the room door Heating not working in the room No hot water from the wash basin. Bog standard biscuits with the coffee. No Private Hotel Parking