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Score from 456 reviews Good 7.8/10

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Riverside Hotel

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Newest reviews for Brook Red Lion Hotel

  • Christina
      United Kingdom
    August 19, 2014

    It's central location with good access to bars and restaurants.

    People shouting and screaming when bars/clubs turn out

    7.5

  • Anonymous
      United Kingdom
    August 19, 2014

    Nothing

    Room was "ready" although bed was still stripped previous occupants dirty towels still in room, pubic hairs in bath, rust on shower rail,toilet seat rotting,

    4.6

  • Steven
      Australia
    August 19, 2014

    Hotel was well set up in a great old building. Unfortunately I thought Colchester was a bit of a dump.

    The town itself. Rough and not up to expectations.

    9

  • Craig
      United Kingdom
    August 17, 2014

    My stay was very pleasent

    Shower was poor

    7.9

  • Antont
      United Kingdom
    August 17, 2014

    pleasant staff nice clean room comfy beds

    10

  • Anonymous
      United Kingdom
    August 17, 2014

    No cold water in the room. After moving to other room, it was smelly and unclean. Toilet had very bad smell. As I was on business I had no option but to stay, but I would never recommend this "hotel" to other travelers.

    3.3

  • Wachiraporn
      Thailand
    August 16, 2014

    Location

    No elevator

    6.3

  • Cheryl
      United States of America
    August 14, 2014

    Great location on High Street. Pedestrian outdoor mall right by entrance. Very quaint historic building.

    Parking was on another street in a parking garage and there was no adjacent parking for check-in. Because it is a historic property there was no elevator. Not recommended for someone with mobility issues.

    7.9

  • Wendy
      United Kingdom
    August 12, 2014

    Friendly helpful staff great food served in good time, lovely room, very comfortable. Beautifully maintained old building with lovely features.

    Bar wasn't very well stocked, only bottled beers & not much of a selection of spirits, but bar staff were extremely friendly

    9.2

  • Darren
      United Kingdom
    August 6, 2014

    The bed was comfortable

    Large crack in the hand basin in the bathroom, paint peeling of bath and having to sit at an angle to use the toilet due to tiolet roll holder on the wall. Decor needed refreshing and room to small to accommdate a double bed.

    5.8

  • Julie
      United Kingdom
    August 5, 2014

    The rooms are always clean & the staff friendly, as I'd stayed twice for ghost hunts the entrance was kept unlocked to allow easy access to the hotel at 3am, where other hotels have locked the doors at midnight & took a while to unlock them. When I needed extra items I have called reception to ask for bits & the staff brought them to me straight away & they recognise me as soon as I enter where I've used them many times before.

    Once they couldn't find my payment even though I'd checked my bank account & at first made it seem like I was lying to them although once they realised they came & found me to let me know they'd received payment.

    7.9

  • Adam
      United Kingdom
    August 3, 2014

    The Location

    What's totally unacceptable for £60 is a 'shower' that was totally unfit for purpose (a mere dribble of water), and a VERY hot heated towel rail (which couldn't be turned off - despite the room being over 30.Degrees) that was so close to the loo that I received a nasty burn on my knee.

    5.4

  • Anonymous
      United Kingdom
    July 29, 2014

    very small dark bedroom with poor quality furnishings...this room should be used as a bedroom as it was not possible to get to sleep till 5am due to noise outside ...opposite nightclub and taxi rank directly outside

    4.6

  • Anonymous
      United Kingdom
    July 23, 2014

    The Manager very friendly and very helpful. Bar staff included. Hotel right on the high street very good location.

    As no car park, and ncp was the only place to park therefore £4.50 per day charge. The hotel was in "GREAT" need of a facelift in decor, quite shabby indeed, bath/holes in panel, pictures missing on wall, lampshades missing etc, cannot fault the staff but would not stay again due to no car park and the decor etc.

    7.1

  • Terry
      United Kingdom
    July 22, 2014

    good location

    wasn't warned there was building work in progress. no power in the shower. room too hot even with window open for 3 days on trot. wrong information given re parking and ticket did not work to get out of the car park!

    5

  • Anonymous
      Norway
    July 20, 2014

    Brilliant location and helpful staff. Breakfast was not included, which is brilliant for those who dont like hotel breakfasts. The beds were comfortable, and the linnen was clean on arrival inspection.

    The bathroom was not cleaned at all, and neither were the beds made for the duration of our stay. The wallpaper had cracks, and the wooden surfaces were sticky to touch. The price is a bit on the high end considering the "product".

    6.3

  • Peter
      United Kingdom
    July 17, 2014

    Very old and quaint but we had a good room with a four poster bed suitable for people well inner 6 feet tall. Being 6'2" I had to be moved to get a good nights sleep. In fairness they responded very quickly and moved us without any issues

    They do not make it clear there is no onsite car park. You can park, at a reasonable price, in the local car park but it is a 15 min walk and with heavy bags its not ideal. Also, the entrance is at street level but reception is on the first floor so bag carrying is not easy

    6.7

  • Anonymous
      Cyprus
    July 17, 2014

    The very good location of the hotel as well as the keen of staff to help me.

    The absence of air-conditioning

    8.3

  • Inga
      Latvia
    July 17, 2014

    Very nice staff

    No wifi access in rooms

    6.3

  • Tony
      United Kingdom
    July 17, 2014

    Leaving

    The check in service was very poor and also we could not call our daughter room to room due to phone not working in our daughters room

    4.2

  • Ashira
      United Kingdom
    July 13, 2014

    The hotel was right on the main street in Colchester which provided a perfect location near to restaurants and other amenities. The staff were very helpful and although I did not eat breakfast there on either morning, the menu and surroundings looked very inviting.

    The bathroom was quite basic and the room was quite warm. I checked the room rates and I think the standard charges are quite high, so I was very lucky that I got a good deal for both nights of my stay.

    8.8

  • Chelsea
      United Kingdom
    July 6, 2014

    After a busy and late night the beds were nice to sleep in.

    It was dirty,over priced,a long walk from car park,not suitable for disabled customers (as my mum really struggled),and to top it off before we left for our night out we had the awful site of a mouse running down the hallway on top floor.I told lady on desk....but no apologies or nothing ...I will certainly not be going back to that hotel

    4.2

  • Anonymous
      Belgium
    July 3, 2014

    History of the hotel.

    Filthy room with broken and filthy furniture. No lift and flights of stairs.Noisy location. Very neglected hotel, which was a shame as it could be a very beautiful old hotel;

    2.5

  • Keith
      United Kingdom
    July 1, 2014

    The room was lovely, comfortable and quiet.

    Fire doors wedged open all the time. Only one hairdryer for 20+ rooms; even giving 4 hours notice of needing one, the one hairdryer did not appear. Missing bulb in the bedside lamp took 4 hours and three reminders to get dealt with. The bath was damaged, the sink was cracked. The kettle had no socket near where it had been setup to use. Staff were running around trying to sort out customer complaints but they were clearly poorly trained. Where was the manager? - "Asleep and he must not be disturbed". DREADFULL!

    4.6

  • Lawrence
      United Kingdom
    June 17, 2014

    all bars and restaurants are a stone throw away,secure parking a short walk around the corner £8 for 24 hours

    There is a night club opposite, closes at 3 in the morning ,was very noisy .This was the second stay,it didn't put us off

    7.9

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