Brook Whipper-In Hotel  

Excellent staff. Extremely helpful, especially when I couldn't print out my best man's speech! They were lovely. Very reasonably priced also.

Close to Rutland water and situated in centre of Oakham town. Breakfast was good.

Room was dated and needed a facelift. Bathroom was worse and really needs to be upgraded to match other hotel standards.I stayed in Keswick room and the room needed a god clean.

Very comfortable and big bed.

Very basic facilities. No main light in the room, only lamps. Pictures falling off the wall with big cracks showing through the paper and also the shower not user friendly if over 5 foot 10.

Good location, friendly staff clean rooms and good food!

The Hotel is in need of a total refurbishment. Our Rooms were generally clean, but the carpets and walls were very badly stained and both had peeling paint and cobwebs. Where there had been repairs to the bathrooms, no attempt had been made to retouch the paintwork. The public areas of the Hotel were also very tired and dirty. The water supply was intermittent and therefore, having a shower was a nightmare, as it was either red hot or freezing cold. The bar staff were helpful, but the receptionist was surly and unhelpful.

I booked to stay in a room with a four poster bed, as it was our anniversary and my partner's birthday so I had booked this as a special treat. However, when we arrived we were shown to a room with what looked to be just a normal king size bed. When queried the fact I had booked a four poster bed with reception they said that this had not come through on the booking, yet I most definitely booked this. They then informed me that all the four poster rooms were booked out and so I had no choice but to accept the normal room. Whilst £25 was deducted off the room price, when we got in bed that night we realised that the bed was in fact 2 singles pushed together and we had an extremely uncomfortable night. Not at all satisfied.

Manager is kind in accomodating last minute changes of extra room booking and meal plan changes.

Sleep disturbed by hotel clients walking around and dropping things on creaky floorboards in room above.

I loved the character of the hotel and it's location in the middle of such a pretty town.

Beautifully situated in a lovely town. Reasonably priced, but no hot water for a shower in the morning

No hot water

The hotel has character and you feel very relaxed in the surroundings.I Only live 13 miles from the hotel but find it very soothing and chilled when I visit. Staff from reception to breakfast were excellent.The room (quorn) was very spacious and the four poster bed is a nice touch.would recommend to others and a good place for family gatherings.

Small complaint, the room which did have character (quorn) is let down by the lack of light in the main seating area,very difficult to see.The blind in the bathroom has seen better days and needs changing due to the bottom being filthy. The net curtains also are in need of a good clean.As I said small issues which did not spoil our stay

We wanted to stay somewhere with our two dogs, some places that take dogs are not always nice. This hotel was clean and comfortable and the staff were very wellcoming and helpful and we all enjoyed our break Thank you

Hotel receptionist and manager were very good. Receptionist very welcoming. Night porter was very efficent

Carpets generally very dirty. Bed uncomfortable, dirty pillows, bathroom not very clean, broken toilet seat, cracked tiles, peeling paint