Steve and his wife are lovely, so if you stay here you will be greeted with smiles, a friendly attitude, a nice chat, and helpful advice on anything you need relating to your room or Manchester in general. Very pleasant people indeed. The Lodge itself has a fantastic homely feel, it really did make me feel like I was a guest in someone's home rather than staying in a cold, corporate hotel room. Very comfortable environment, I like the big bed especially and the two armchairs at the top of the room near the TV and table. Good wardrobe, safe provided - that's always nice. In terms of value for money I think its pretty excellent given the comfort level. You can pay 3 times as much or more staying in central Manchester or you can stay in a nice comfortable room at Brooklands right near the metro and be in the centre of town in 20 minutes. That's a no brainer for me. I think the location is perfect because its very near a metro which will get you anywhere in and around central Manchester (if you have never been to Manchester before the metro is awesome by the way). The best thing about Brooklands though is that it is away from the centre but so easy to get there, that's a massive positive. I didn't get to try the cooked breakfast which is a shame because it looked great, maybe next time. Everything was provided for your own breakfast though, tea and coffee etc is always replenished and any dirty dishes etc are always washed for you. I think the thing I found nicest about the Lodge is the little touches, the little surprises. For example, you go in the wardrobe... extra pillows and blankets. You go in the bedside table... hairdryer. You go in the other one... something else was there that I cant remember, something useful though! On the shelves you find an alarm clock or a couple of cute little books... there are just hidden delights all over the place, nice touches. Not every hotel does this so massive marks to Brooklands.
The only thing I didn't like and it didn't really occur to me until I'd left is the manner in which payment was taken. I'd provided my card details to book the room but was told I'd have the option to pay in cash or by card upon check out however I was out until late the night before I checked out and had only left a little more than the cost of the room on my card as that's a card I normally use only for paying for things online and I never keep more money in it than what I need to pay for what I want. As I passed the Asda near the hotel on my way to the Lodge from the metro at around 23:30 I checked my account at the cash point and saw I only had £6 left in it and the cost of the room was £115 total. Luckily I had literally £115 in my wallet but it was always my intention to pay by cash. It wasn't my bank's ATM so I couldn't print a mini statement to see who had taken the money. The next morning I went to pay when I was checking out and was told payment had already been taken because I was out until late the night before. This didn't make sense to me though as normally you pay when you are about to leave and I did not authorise payment to be taken from my card, I actually didn't want to pay by card, I wanted to pay in cash. I even had my wallet out when I left the room but Steve told me payment had already been taken. I think Steve and his wife are lovely people so I will just put this down to a faux pas on his part, I just hope they didn't think I was going to leave without paying! Or perhaps the policy of the Lodge is to take payment the night before you check out but if that's the case then its different to anywhere I have ever stayed and I think its quite normal to pay for a room as you are checking out just before leaving. I don't think the time I came back the night before checking out should make any difference.