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Newest reviews for Brooklands Hotel & Spa

  • S
      United Kingdom
    27 August 2014

    The spa was amazing. The food in the main restaurant was excellent. The staff were friendly.The room was spacious and modern.

    No swimming pool. Lack of good choice in the gymnasium. Location nice but lack of things to do if staying more than a day or two.

    8.8

  • Anonymous
      United Kingdom
    26 August 2014

    Staff were friendly and informative. The hot tub was nice. There could be an improvement in the vegetarian food options though. Overall, a great experience.

    As above

    8.3

  • Seungho
      Italy
    21 August 2014

    Modern, comfortable, clean, nice staff

    9.6

  • Anonymous
      United Kingdom
    21 August 2014

    bedrooms very hot , air con not very good and no way of opening a window

    9.2

  • Lynda
      United Kingdom
    20 August 2014

    Plenty of space everywhere, no expense spared. Staff easy to find and helpful. Huge comfortable bed, very good facilities in the room. Pleasant spa. Clean and modern.

    Food wasn't as good as it looked. Not sure £20 for two glasses of some was justified at the bar. Couldn't find a safe in the room, although there could have been. Wifi needed a cable but would prefer just a password.

    10

  • Stephen
      Australia
    8 August 2014

    The location the Hotel and all the staff at the rooms and a big thank you to Petra

    10

  • Anonymous
      Australia
    7 August 2014

    The location was great as we had friends close by. Room were very comfortable. Food was great. More of a business hotel but we felt very comfortable staying there with our family.

    Nothing to report.

    10

  • Yinka
      United Kingdom
    5 August 2014

    I am extremely fussy about where I stay but on approaching the hotel I was pleased. It is stunning, the room was spacious, modern, comfortable and stylish. Facilities are second to none, absolutely loved the hot tub on the balcony, meditation room & nail spa. Bit of a commotion with our dinner room service but it was dealt with so efficiently and politely and the food was fantastic. It was generally just a relaxing experience and we enjoyed going to the museum the next day. Definitely now one of my favourite locations/hotels in the UK and I am already looking for an excuse to come back.

    Breakfast was chaotic, the hotel was very busy and we had to wait to be seated for breakfast and there were long queues at the buffet table. They ran out of plates and cups twice and we had to keep waiting for them to restock everything. However the food was worth the wait, breakfast staff were friendly and helpful and the restaurant was gorgeous. There was also a wait to check out, only two staff at checkout and again we had to wait to check out. The hotel must have been aware they were fully booked, so they should have had more staff for the weekend

    9.6

  • Anne
      Cyprus
    30 July 2014

    The room The comfort Trackside view Restaurant Dinner Breakfast

    Housekeeping staff - it took over a day and 8 phone calls to establish that two items of clothing that I left in the room were actually in their possession. dirty breakfast trays on landing for several hours

    7.5

  • Anthony
      United Kingdom
    25 July 2014

    Had to change room, second room OK. Evening meals were very good but expensive. Most of the staff were friendly and helpful.

    Breakfast was awful. Weak coffee, watery cold juices and all the meat and cheese had dried up and was inedible.

    7.1

  • Eva
      United Kingdom
    24 July 2014

    Everything, it was the perfect stay

    9.6

  • Matthew
      United Kingdom
    22 July 2014

    I thought the hotel was very good. The cleanliness, room and staff were all big plus points. Unless motorcars are your thing the location is average. The hotel would benefit from a swimming pool and possibly other leisure facilities.

    7.9

  • Carol
      United Kingdom
    22 July 2014

    Everything- Value for money Nothing was too much trouble for the staff Upgrade to room overlooking track Room comfort and size

    10

  • Zoe
      United Kingdom
    21 July 2014

    The concierge called me a week before to check if I needed anything on our arrival. Excellent service in my eyes. For my Husbands birthday they arranged fresh fruit, Cake pops & Chocolate Strawberries, all in the room presented lovely. The bed was comfortable, my son aged 5 loved his mini bed too. Food was nice I'm the bar, a little pricey. The Mercedes Benz World 2 min walk was fab. We all enjoyed our stay here

    Bar food lovely though pricey

    9.2

  • Laura
      United Kingdom
    15 July 2014

    Bar staff was lovely & helpful enjoyed their surprise cocktails! Rooms were lovely& modern the quality was good

    Thought room service was over priced for what it was & didn't understand what we ordered luckily chef rang the room to double check.

    7.5

  • Maddy
      United Kingdom
    15 July 2014

    The room was fabulous, ultra modern and large. Upgraded to the front view which was the race track.

    Not enough tea and coffee sachets on the hospitality tray in the room. We had to ask for more. Also had to ask for more shower gel.

    7.9

  • Anna
      United Kingdom
    15 July 2014

    Great cocktail bar! Rooms were trendy and clean.

    Waited one hour for food in the resturant. Service was not good considering the price.

    7.9

  • Leyton
      United Kingdom
    15 July 2014

    Great hotel, very clean and modern with good attention to detail. All of the staff are very friendly and knowledgable, especially in the restaurant where the recomemdations and description of the food was fantastic.

    No pool and the double bed was made up of two singles but this can be easily overlooked as the whole experience was great.

    9.6

  • Richard
      United Kingdom
    15 July 2014

    Bathroom and bedroom layout, great breakfast and bar.

    Bed too soft and an empty mini bar!

    6.3

  • Keith
      United Kingdom
    15 July 2014

    Restaurant manager and the food; location, access and free parking. the room bright and airy with good air con.

    being woke at 6.30 am instead of 8.30 am, asking staff twice for things, staff in Bar did a collective disappearance on several occasions, lady serving in the bar had on a filthy uniform

    7.5

  • James
      United Kingdom
    14 July 2014

    Stayed a number of times and all the mattresses are incredibly soft and a little uncomfortable. I have yet to have a room with the choice of Bath & Shower

    6.3

  • Sharon
      United Kingdom
    13 July 2014

    I like the bathroom and facilties. Especially the option of autio plus the choice of shower. Excellent! The tv choice and lights in the room and the slippers and bathrobes. I would definitely stay again.

    The bed was large and comfortable but I didn't like the joint mattress with the zip down the middle. We were definitely aware it was there and as a couple it was difficult laying in the middle of the bed. Very annoying!

    9.2

  • Anonymous
      United Kingdom
    6 July 2014

    Lovely accommodating staff, willing to cater for our specific dietary requirements, always met us with a smile. Beautiful rooms, great service

    Wifi connection was really poor- we were not able to connect with family members.

    9.6

  • Marcus
      United Kingdom
    26 June 2014

    The cost!!!

    6.3

  • Sarah
      United Kingdom
    25 June 2014

    Everything, couldn't fault the hotel

    It would have been nice if there was a pool.

    10

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