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Newest reviews for Brookside Hotel & Restaurant

  • Anonymous
      United Kingdom
    15 September 2014

    Very pleasant efficient staff and good reasonable food. Convenient for the town by bus or on foot

    Booked a small room and it was very small. However our aim was to enjoy Chester not to stay in a hotel room do wasn't a problem.

    7.5

  • Anonymous
      United Kingdom
    15 September 2014

    Food and location great. Staff very welcoming.

    Our room had quiet a lot of road noise. Otherwise good.

    7.9

  • Hefin
      U.S.A.
    13 September 2014

    Brookside is a comfortable homely hotel with friendly staff and is an easy 30 min walk from the city centre (even for me with a walking stick!). Rooms cosy but usually cramped for space but not a problem. Nice to have an adjacent car park.

    WiFi is a problem if you need to rely on accessing it as my wife was having a working holiday it became a bit of an issue - it works best in the car park!

    8.3

  • Stephen
      United Kingdom
    10 September 2014

    Staff excellent and friendly hotel room very clean bathroom spotless Lounge area very comfortable Breakfast acceptable standard Bar acceptable

    8.8

  • James
      United Kingdom
    9 September 2014

    Great for city centre 10 min walk.Room clean.Could do with a refurb.

    More like a bed and breakfast than hotel.

    6.3

  • Ronald
      United Kingdom
    9 September 2014

    the staff were very friendly and helpful

    7.5

  • Christine
      United Kingdom
    8 September 2014

    Everyone at the hotel where very helpful and could not do enough for you. The food was excellent. The hotel was very clean and very accommodating staff. Would definitely book again.

    10

  • Sylvia
      United Kingdom
    4 September 2014

    The staff were very friendly.Breakfast was good and good choices.Bus service and taxis very easy too get.

    the bed we were in wasn't ideal and we didn't really like the room which was on top floor under eaves the couple we travelled with said their room was comfortable

    6.7

  • John
      Australia
    4 September 2014

    Excellent wifi, comfortable room, Restaurant was also very good.

    A little too far to walk to town and back for some mature travellers.

    7.5

  • Tony
      United Kingdom
    3 September 2014

    Staff were freindly and helpful hotel was relaxing and the location was great for the town centre and the races

    9.2

  • Anonymous
      United Kingdom
    2 September 2014

    Staff in breakfast room and bar. Parking. Wifi. Didn't try evening meal but breakfast fine.

    Dowdy decor. Personal taste as we prefer modern. Sure many people like older style.

    6.7

  • Jacqueline
      United Kingdom
    2 September 2014

    Chris greeted us when we arrived - he was warm and helpful which was a good thing because he was alongside a older man who didn't engage at all with us.... overall, very comfortable and clean hotel

    8.3

  • Paul
      United Kingdom
    31 August 2014

    location clean good breakfast free parking

    nothing

    9.2

  • James
      United Kingdom
    28 August 2014

    Staff were very pleasant and helpful and room and hotel were good and would come again and recommend to others.

    Room had no bath which was big enough for one and shower pressure wasn't very good

    7.5

  • Anonymous
      U.S.A.
    27 August 2014

    Friendly staff and had all the conveniences required. Nice atmosphere. Good breakfast and seemed to have a good restaurant for evening meals (we didn't actually get to try it but we did like the look of the menu). Less than 15 minutes walk to the centre of Chester.

    The small double is really small. The bathroom was recently refurbished but the toilet seat was already broken. Could have been a little cleaner - especially the floor (don't think it was vacuumed the whole 10 nights we were there).

    8.8

  • Stephen
      United Kingdom
    25 August 2014

    Friendly staff, excellent breakfast

    In-room food poorly prepared and small portions

    7.9

  • Paul
      United Kingdom
    25 August 2014

    Very friendly and kind and the breakfast was delicious

    Nothing

    10

  • Jane
      United Kingdom
    24 August 2014

    It was nice enough, nothing special, staff were quite friendly.

    Wine in the restaurant not served by the glass. If you want to buy less than a bottle you have to buy the little bottles which significantly limits the choice and quality. Bread is not provided automatically at the table and if you don't order it prior to the meal you don't get any. They say this is because they bake it to order but I'd rather have had bread when I asked for it. Both these points would mean that I wouldn't return.

    5.4

  • Robert
      United Kingdom
    24 August 2014

    Staff very attentive, breakfast excellent, good location to explore Chester from.

    Car park was a bit tight

    7.9

  • Merlene
      New Zealand
    23 August 2014

    Very helpful and polite staff, excellent breakfast. Location was good, within an easy walk to the town centre.

    Nothing

    10

  • Anonymous
      United Kingdom
    21 August 2014

    Excellent customer service, young chap on front of desk really helpful. Breakfast excellent value .

    The room was dark , as a last minute booking this was the only room available. Perhaps other rooms are brighter with more room.

    7.9

  • Jonathan
      United Kingdom
    20 August 2014

    Staff lovely, breakfast great

    Dirty mirrors in our room 11. Busy road outside noisy at night.

    6.3

  • Barbara
      United Kingdom
    20 August 2014

    Could see the potential if re-decorated. Rooms were nice andclean, value for money. Would stay again, perhaps on the rear of building next time, to avoid laundry van noise!!

    Decor needs attention. Had room on front of hotel , woken by noisy laundry van at 4am , engine left running during the whole time loading/unloading. was more than the "fifteen minute walk" to town centre.

    6.3

  • Janet
      United Kingdom
    19 August 2014

    I was made very welcome. I was travelling on my own and everyone was very helpful. Very cosy hotel. The room was lovely. Very high quality furnishings. Breakfast was excellent The choice was very good

    Nothing

    10

  • Tina
      United Kingdom
    19 August 2014

    within walking distance of centre

    7.5

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