Brunel Hotel  

I consider I have been robbed, literally. The room was less than 5 square meters. I could not stay there more than one night, then I left.It was impossible to sleep, the bed is a kid bed. I could not sit on the desk, it is a kid's desk. The room was terrible: not clean, noisy, the worst place I've ever been in my life, even worse than student's dorms. Still, the hotel refused to consider any of my complaints, and refused to pay me a compensation. They charged me 1,500 Pounds for one night. I left them the room without sleeping, and they rented it the next four days where I was not there, and they refused to compensate anything. So, in summary, I was robbed 1,500 Pounds for one night without sleep! The hotel rejected the responsibility on Booking.com. I will have to raise this issue as high as possible, and alert uk Consumer Organiation. I am more than disappointed, I consider this is pure and simple robbery and legal action will have to be taken against this.

The vicinity to Paddington Metra station

I booked a single room at the hotel and thought that 80 pounds / night is a reasonable price for a hotel accommodation. Only if I knew that I would of been better of booking a hostel for less as the quality and service of the hotel wasnt anything like you expect at a hotel. As the hotel took no responsibilites of my belongings I mainly stayed at the reception and waited until I could check in. I first got disappointed when the receptionist checked in someone who just walked in the hotel befor me to a single room (the same room type I booked) before me, who sat at the lobby the whole day... Then when I went up to them mentioning this, I was checked in to a single room in the basement. When I said I wish not to have a room in the basement I was told that there is no other option as the hotel was fully booked. The room was tiny, I had barly any space after I took my luggage in. It was dark, hot and smelly. The two nights I stayed there, I couldnt sleep because the only thing I could hear is the night receptionist rolling with his chair around the front desk just above my room. My room also smelled like smoke as ppl were smoking just outside the hotel or the alley area. The staff was very rude at the reception, at breakfast and I generally dont think this is how you should behave at a hotel. I definitely feel like I was ripped off and that this place doesnt worth the money! I wish I stayed at a hostel where ppl would of been more friendly!

TERRIBLE HOTEL I chose the hotel based in part on the ratings. When I got there I realized that it was a trap. I looked at the ratings for the hotel in detail and saw many at 2-5 and then there are 8s and 9s. No one woudl rate this hotel at 8/9. Make your own conclusion. Room was hot, no air con, humid air. Bed was uncomfortable. The shower had minimal water pressure and teh bathroom was generally tiny. Elevator took only two people and regularly out of service during the week. Staff were distant - at check out the woman was talking to her friend on the phone while checking me out. Usually opn Booking com the payment is made by me at the hotel. For this hotel I realized that somehow the hotel got my funds before I checked in. Not surprising - I would have left on the second day if I could - but they already had my money - smart!

Free internet

This was the worst deal I have ever made in my life. I paid 149 pounds per night for a very cheap hotel. room was very small, I can hardly move around. very hot- no air condition. reception staff are rude. No assistance is provided with carrying luggage. my room was in the 4th floor and lift is up to 3rd floor. stairs are narrow.

The hotel is very well situated - only a three minute walk from Paddington Station, from the tube station and from various bus routes.

Extremly small room and bathroom. Employees at the registration are not friendly at all. In contrast employees at the breakfast room are very nice.

I didn't like that I had to live in a basement, But when booked this hotel the floor wasnt mentioned

I liked the relaxed atmosphere - the staff were most helpful but not intrusively so - the easy use of the computer to check email at any time was much appreciated. The breakfast was excellent - varied and plentiful and I liked the fact that I was not having to pay for a cooked breakfast I did not want, cooked breakfast being ordered and paid for separately if required. Also, the wide spread of breakfast hours was ideal. The location is perfect and the walk back from Lancaster Gate tube station easy and safe. I should certainly stay there again and have already recommended the hotel to other people.

I was in a double room and there was not really anywhere to unpack everything nor anywhere to keep an open suitcase - I managed to tuck it on the floor but it was not at all convenient and, had there been two of us in the room with luggage, it would have been difficult to manage. Even the chair by the desk/dressing table surface did not have room to pull out as it was fairly jammed against the bottom of the bed. None of this mattered to me but it might be important to a couple planning to book a room.

The location

Very small rooms and the slow lift

Location - near to Lancaster Gate Tube.

I did not like that hotel at all - extremely small rooms (I bet you have never seen such small rooms) and dirty towels! And it costs so that the hotels with much better conditions do. And it was too cold there - I had stayed at the hotel in January.

It was convenient in proximity to my friends. The staff were helpful & the breakfast was good

The rooms were a bit dated and run down but I suppose 55 quid dosnt go very far in London this day & age

Convenient to Paddinton railway station & underground. Good sized room although a bit tight either side of the bed. Good continental brekfast. Functional hotel & room for a weekend away when we spent little time in the room

The relation price-quality was very good, comparing with other hotels in London. Furthermore, the staff was increible and helped us all the time.