Brunel Hotel  

I am aware that a lot of socalled three star hotels in London are not all that they appear to be on the internet, but this is by far the worst hotel I have ever stayed in. The carpets were dusty, the room so small I could barely put my luggage on the floor and a shower so small that it was very difficult not to flood the whole floor.There was no safe in the room, not Sateelite tv and worst of all, there was no air conditioning.The electric socket was so close to the built in cupboard that it was impossible to use it to charge my mobile phone.When I moved to another room, the staff was extremely unfriendly and at first refused to move me. At 80 pounds per night I expected more.

Only the price, and that only because it was a booking.com special offer.

The toilel stank - there was some kind of plumbing problam. The roon was small, cramped and badly designed. This is the sort of hotel which gives London a bad reputation, and should be closed down.

TERRIBLE HOTEL I chose the hotel based in part on the ratings. When I got there I realized that it was a trap. I looked at the ratings for the hotel in detail and saw many at 2-5 and then there are 8s and 9s. No one woudl rate this hotel at 8/9. Make your own conclusion. Room was hot, no air con, humid air. Bed was uncomfortable. The shower had minimal water pressure and teh bathroom was generally tiny. Elevator took only two people and regularly out of service during the week. Staff were distant - at check out the woman was talking to her friend on the phone while checking me out. Usually opn Booking com the payment is made by me at the hotel. For this hotel I realized that somehow the hotel got my funds before I checked in. Not surprising - I would have left on the second day if I could - but they already had my money - smart!

I liked the position of the hotel, easy to get to most places on foot. The staff are very helpful and pleasant. The continental breakfast was good and served in clean and pleasant surroundings

We booked a twin bedded room, the first room 104 was very small, we were moved to a marginally larger room 04 again a so called twin bedded room, the beds were together as a double with a double quilt, not as we had booked, we do not wish to sleep in the same bed. The bed was squshed in to an alcove with no shelf available fo drink of water or more importantly, my glasses, I am unable to see without them so need them nearby. We had to move a large amount of bedding from the wardrobe before we could hang our clothes, this took up a lot of the valuable floor space. Tere are no shelves or towel rails in the bathroom. We were finally moved to a three bed room 204, this was a much better size. Th e tv was fixed on to the wall at the side of the single bed, impossible to watch from that position also difficult from the double bed. We haved stayed here before and were satisfied with the room we had. We will never stay there again. I would just like to add that all three bathrooms were looking very tired, some paint and new tiles would not go amiss.

Excellent service by the ladies in charge of the breakfast room

Our room was too hot (maybe this is a bit exceptional given the weather), and our bathroom excessively small. We were in room 308.

Nothing, the rooms (had to change rooms 3 times trying to find 1 that I could sleep in due to excessive heat) were very small, and the worst value for money I have encountered in almost 30 years of travel. The hotel had no pictures of the rooms on the web sites in a deliberate attempt to mislead the public. I tried to get my money back and stay somewhere else, but the unfriendly staff refused to give me my money back. As a foreign tourist I guess they think they have the right to rip me off. I honestly feel sorry for the next people to stay their.

No pictures of the rooms on websites in a deliberate attempt to mislead the people staying there. Rooms wrer very tiny and that hot that you could not sleep their due to excessive heat. I would not have moved 3 time if rooms were ok

The staff were very nice and the breakfast was good. The location was great.

The room was ridiculously small for 2 people. The tap (or shower)dripped. The windows could not be opened.

Location, price

Terrible smell of used oil in combination with toilet smell. Broken window of our roon in the basement.

Location is ok. Receptionists are friendly الموقع ممتاز بعد الحجز اتصل واطلب غرفة كبيره واذا لم يعطوك اخبرهم انك رح تكنسل الحجز

Small crammed room with bed-to-wall - the heater was making noisy sounds like a mouse - I asked for a room change - they first said we dont have - when I insisted, they took me to 4th floor to a bigger room where it was ok... Overall ask for room 403 it's large and the downside its in the 4th floor. Over-priced hotel.

Location

You have many choices...choose another hotel.

I thought the hotel was very good value for money aand I would definitely stay there again. Excellent wifi facility. ~Room was small but adequate Good supply of hot water and gorgeous towels which would not be out of place in a first class establishment. Room had been newly decorated with new carpet. We found our room to be nice and quiet and thoroughly enhoyed the continental breakfast. Toiletries were supplied each day and tea and coffee regularly replenished. Room was ready when we checked in and there was a luggage storage facility which we made use of.

The hotel is very clean and has a friendly atmosphere. It is placed within a 2 minutes walking distance from Paddington (HeathExp) and close to Lancaster Gate Station.

The hotel looked lovely but the smell in our bedroom was unbearable. We asked to be moved but were told there was not another room available. I felt we should have had some refund. If the drains are blocked and the room smells that room should not be rented out. Our night was extremely uncomfortable.

I was not crazy about the having to smell the drains all night and not being able to sleep. We had to leave the fan on all nght