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Newest reviews for Buckatree Hall Hotel

  • Caroline
      United Kingdom
    August 31, 2014

    Setting, very peaceful, yet within a minute of the motorway Easy access to the West Midlands Friendly, helpful staff The balcony rooms are very nice

    Food and the menu does not offer a great choice and Gluten Free options are poor especially on the Lander Bar lunch menu

    8.8

  • Anonymous
      United Kingdom
    August 29, 2014

    Location of hotel was handy for nearby sightseeing. The room was clean except for under the shower taps which could only been seen when sitting in the bath.

    The noise, not being told a function was on and that our room was above the function room.

    5.8

  • Trudi
      United Kingdom
    August 24, 2014

    Friendly & helpful staff, excellent accommodation, lovely location & good food.

    10

  • David
      United Kingdom
    August 20, 2014

    Size of room and bathroom, nicely maintained grounds. Friendly staff.

    Poor TVSignal, poor wifi, lumpy bed, noisy air vent. Breakfast was very standard, expected more and would have liked the hot food to be hot.

    5

  • Anonymous
      United Kingdom
    August 19, 2014

    Very friendly and helpful staff. Newly refurbished room overlooking the pond was spacious, smart and comfortable. Food good value for money, well presented. Restaurant and bar smartly refurbished too. Quiet location close to motorway. Handy stopover for the V festival. Wish we could have stayed longer to explore the area.

    Cleaners servicing room whilst at breakfast. Inflated prices during the V Festival.

    7.5

  • Peter
      United Kingdom
    August 19, 2014

    location

    rooms very small/ location is good if you are young ,its all up hill balcony was a disgrace

    7.1

  • Marie
      United Kingdom
    August 17, 2014

    We have stayed here maybe 4 times

    9.2

  • David
      United Kingdom
    August 12, 2014

    Location, value,

    Car Park was general full during the evening. Breakfast from Buffet Foyer, prefer cook fresh.

    8.3

  • Joseph
      United Kingdom
    August 10, 2014

    Very clean room and bathroom

    Not enough coffee and milk

    7.9

  • Christopher
      United Kingdom
    August 10, 2014

    The location was excellent, plenty of walks and seating area's around the grounds. The room as very comfortable and clean.

    The only fault as the wifi the connection as poor. on a leisure this doesn't matter to much. May be more important on a business trip

    7.9

  • Jennifer
      United Kingdom
    August 6, 2014

    Hotel is fine. Staff were polite and helpful bar. Our stay was fine, room comfortable food fine

    Reception and bar not always staffed. After a long wait the Receptionist appeared to serve in Bar. A large coach party and anther function were all happening at same time

    6.3

  • Anonymous
      United Kingdom
    July 26, 2014

    Staff and the Hotel location

    Menus: Both Restuarant and Bar menus were the same all week and not too much choice. We only had Breakfast in the Restaurant and a couple of evening snacks in the bar.

    9.2

  • Debbie
      United Kingdom
    July 25, 2014

    Room was lovelyand clean

    Breakfast service was slow

    7.9

  • Lorraine
      United Kingdom
    July 24, 2014

    great setting for a wedding we attended

    décor very dated, housekeeping poor several cobwebs in bedroom and bathroom. we booked a superior room and were given a basic until we went to reception to question was this a superior room receptionist said no but offered no explanation or apology

    5

  • Teresa
      United Kingdom
    July 22, 2014

    the surroundings. the food comfortable staff helpful and freindly

    8

  • Kevin
      United Kingdom
    July 22, 2014

    The food was great. A very pretty looking hotel.

    Filthy skirting boards. Carpets needed hoovering. Tea drips on the wall and bathroom door. Dusty cabinets. Only 1 towel between us. There was supposed to be another towel in the wardrobe but there wasn't. The prices at the bar were extortionate. £5.50 for a single whiskey and lemonade. Noisy at night.

    4

  • Pauline
      United Kingdom
    July 22, 2014

    Everything staff top drawer food superb stayed fri/sat

    Nothing

    10

  • Keith
      United Kingdom
    July 15, 2014

    Staff were friendly Food was fine.....not outstanding but the service for the evening meal was very quick ! Too quick fir us.

    Our room was in a terrible location, no outlook just a wall. The window would only open 2inches and it was very warm. Could smell dogs....not too bad but it was noticeable. Nothing drastically to fault, but as we booked last minute , I didn't ask to change rooms, but wouldn't have stayed another night in that room.

    7

  • John
      United Kingdom
    July 14, 2014

    Been many times. Will go again.

    Nothing.

    7.9

  • Gillian
      United Kingdom
    July 9, 2014

    Location perfect for weekend. Room was lovely and comfortable.

    The loo ! Squashed in the corner which made legs actually touch the heated towel rail...lucky it was not on.

    7.9

  • Christine
      United Kingdom
    July 3, 2014

    Close to ironbridge

    7.5

  • Jason
      United Kingdom
    July 3, 2014

    Location, peacefulness, breakfast pastry/bread selection was small but overall the breakfast was was nice. We thought the waiter Siri was very good.

    Service particularly from younger staff was hit and miss. In general, different menus given to us on a couple of occasions, cutlery dropped at one table then at our table straight after. Choice on the menu was different to what arrived on one occasion at dinner. Overheard members of staff in restaurant complaining about someone else, I'm sure most guests would rather not hear that kind of thing. We stayed in room 112 and we were disappointed to see over 100 cigarette butts on the roof below our balcony. I appreciate this is down to previous guests being disgusting and lazy with their cigarette ends but I'm sure it would be easy enough for the hotel to keep on top of. We have listed a few negatives here but we did enjoy our overall experience of the hotel, it's just that given it's location etc it could be so much better if some details were looked into, so hope this helps.

    8.3

  • Colin
      United Kingdom
    July 1, 2014

    bar area , food, beds, staff,

    9.2

  • Joan
      United Kingdom
    June 23, 2014

    location was fabulous and the food in the restaurant was great. the twin bedded room was a nice size also. The haddock and chips room the bar snacks menu was fabulous

    probably a one off but housekeeping was a little bit sloppy. my room had wet towels on arrival, but these were replaced on request. our card keys kept losing the power to open doors - we had to keep changing them - real downer for us, (as we only ever had one key that worked out of the two) and the staff who were clealry fed up with us coming back again and again. we decided to send back the second key and just work with one key

    6.7

  • Iain
      United Kingdom
    June 9, 2014

    Friendly atmosphere coupled with pleasant and helpful staff Good room Good meals

    Not the hotel's fault - but journey through Telford difficult even with sat-nav assistance. Respectfully suggest some printed (or internet) assistance with local directions would be helpful. Having made this comment it will not prevent us from booking again in the future !

    10

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