Mercure Box Hill Burford Bridge Hotel    

Hotel was very comfy, the room was clean and reception service was very good

Main evening meal was very poor, starter was fab, but the main course was of a very poor quality and was very expensive for the quality of the food

Very comfortable and convenient, easy to find. Excellent breakfast

Nothing I can think of

The breakfast was good and the room nice and quiet with a nice view over the gardens. We stayed here as were going to a wedding reception locally, so wouldn't necessarily recommend this hotel other than for business, or for a wedding reception. There were 2 going on the evening we were there.

The shower did not work....it was a very slow trickle that went absolutely no where near your body standing underneath it! Very disappointing. It was obviously an ongoing problem as the wooden bath panel was very warped and water damaged as even though the water was not coming out of the shower head, it was leaking out the side of the bath. Not good value for money, and certainly didn't live up to expectations.

Loved the general layout and setting of the place. Very luxurious and homely

When outside you can hear the motorway which is unfortunate, due to location.

Attended wedding reception food and staff at wedding good Bed was very comfy

Hotel was very cold , room nice but too small difficult to walk around Check in was clumsy and difficult had to climb over linen Hoover etc in corridors staff noticed this but did not help

The situation close to beautiful Box Hill. Staff were helpful.

Bedroom OK but we like 6ft wide double beds and the hotel doesn't have any. Bathroom rather small.

Good setting.

nothing to add.

Stayed one night as part of wedding party - fantastic venue, great customer service, would highly recommend. Receptionist and breakfast staff friendly and professional. Had the pleasure of meeting the Burford Bridge resident cat.

Great old building, hardly saw anyone else so very private. Nice breakfast, great countryside around. I was on business but a walking and countryside stay would be nice.

Last minute booking was very expensive (over 130 a night) for what it was. Food was way too expensive. Our work team dined in once (on the cheaper menu) but traveled elsewhere for dinner on other nights as £29 for a main course is far too expensive and around £5 for a beer in the bar is also too steep. There were mostly business people mid-week so a gym would be good.

Fantastic food!

Having to pay for internet.

The staff was most helpful and the room service staff was excellent and very accomodating with my requests. I attended a wedding when I was there and the staff did a wonderful job with the wedding area and the reception. The food was good, especially the breakfast buffet.

There was no lift! I did not realize when I booked and it was a problem for me with a recent leg injury. My room was extremely cold and drafty. I could not seem to get warm. It took the heater a very long time to heat the room. I also felt that the shower/tub combination was very dangerous as the tub was very high and hard to maneuver around.

We had a lovely welcome from receptionist Lesley shorter. She had remembered out phone conversation . And made sure we had appropriate room early so we could shoot off to the wedding .

Wi fi not free

Nothing whatsoever.

Unhelpful pushy and unfriendly staff. Extremely limited food choices. Old fashioned and in need of a serious makeover.

Friendly helpful staff - who attended to our every request. Great food and lovely rooms. Best hotel we've ever stayed in. Wish all our hotel experiences were this good. Mercure Box Hill Burford Bridge Hotel...Perfection.

Ratings above are based in their 'sister hotel' several miles away, which is where they sent me instead. That hotel is in serious need of refurbishment.

On my way to the hotel I called to reserve a table for dinner, only to find that they had decided to move my reservation to a different hotel some miles away, which was of markedly poorer quality. They had made no attempt to contact me about this, had I not called I would only have found out on arrival at 9:30pm. As the rest of my party were still booked into the Burford Bridge, this was a major inconvenience. We ended up all at the other hotel, which was old and tired. It had also stopped serving dinner so we had to go out to eat having just arrived off a plane. We booked into the Burford Bridge to have a relaxing evening after the stress I moving house from Italy, instead it ended up making things worse.

Lovely, clean and comfortable room. Great breakfast. Friendly reception staff.

Very grumpy bar staff serving at the the wedding we were attending

Friendly helpful staff. Ideal location for South Coast and M.25

Hotel staff and facilities.

No cocktail menu and slow service at the bar

Comfortable room. Lovely breakfast Quiet during the week.

Bar food quite expensive

We felt that nothing was too much for the staff ... everyone who worked there appeared to be kind, respectful, clean, attentive, well trained and well managed ... also with just the right balance of these service qualities so as not to be too intrusive ... very impressive. We loved the location and hope to go back again before the end of the summer.

Kleine maar goede kamers . Goede locatie.

De herrie van de feesten en partijen tot diep in de nacht. ook stormden feestgangers direct van de feestzaal de eetzaal binnen. Afsluiten die deuren.

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Уборка номера не каждый день. Блокировка без предупреждения на платежной карте суммы большей, нежели стоимость проживания. Недружелюбный персонал.

The setting at the foot of Box Hill and the general ambience

The disorganised arrangements for breakfast. They were very busy but seemed to have no system in place to deal fairly with guests who had to wait. We were asked to wait in the lounge and we would be called but then discovered that people arriving after us were forming a queue and were dealt with ahead of us.

Very attractive surroundings, easy parking, large and comfortable room. Good value, tho I would have like breakfast included.

Reception staff were friendly, efficient and welcoming. Brasserie staff were rather remote apart from one Asian waiter who was very helpful. I ordered a "brandy snap basket with scoops of ice cream and sorbet" for dessert and it arrived in a glass bowl without any brandy snap! To be fair, the waitress did bring one when I asked.